Turner Broadband

[redacted] called into our office with a complaint of 02/05/that her phone wasn't working because of our internet I, [redacted] , spoke with her regarding the complaint and asked her about terminating the service [redacted] stated she didn't say that in the complaint but was questioning about credit on her bill During our conversation, I learned that her unit is at her house and she is trying to use the internet in her store that is located somewhere close to her house She stated that she purchased an extender that would allow her to have internet from her house I explained that would not work that way and she would not have good service to her store I explained that she needed the modem at her store so she wouldn't have to leave her store with her customers in it to go home to reboot the unit This account is a Residential Account and was established with us on 08/17/ [redacted] was a Main Street customer that we have maintained since we took over in August of [redacted] explained that she needed internet for her business but her account isn't a business account with us I don't see how this is even our problem! However, I offered her an unit at the store and one at her house for $a month I told her she would have to pay for the installation but I would lower the price for her to keep her as a customer [redacted] was okay with that and we set up the appoitnment on 02/08/ I ask her to call back and let the Revdex.com know that we had worked everything out and she was satisfied She thanked me for my help! I thought everything had been resolved She called in on 02/08/to cancel the appointment because [redacted] said her husband didn't want her to do it.As for the credit, we issue credit on account after we do a service call and the technician determines the problem If it is our equipment, then we issue credit per day for internet outageWe keep a call log when customers call in about issues that they are having We try to help over the phone but if we can't then we send a technician to fix the problemWe base credit upon this! Thanks, [redacted]

[redacted] called into our office with a complaint of 02/05/16 that her phone wasn't working because of our internet.  I, [redacted], spoke with her regarding the complaint and asked her about terminating the service.  [redacted] stated she didn't say that in the...

complaint but was questioning about credit on her bill.  During our conversation, I learned that her unit is at her house and she is trying to use the internet in her  store that is located somewhere close to her house.  She stated that she purchased an extender that would allow her to have internet from her house.  I explained that would not work that way and she would not have good service to her store.  I explained that she needed the modem at her store so she wouldn't have to leave her store with her customers in it to go home to reboot the unit.  This account is a Residential Account and was established with us on 08/17/12.  [redacted] was a Main Street customer that we have maintained since we took over in August of 2012.  [redacted] explained that she needed internet for her business but her account isn't a business account with us.  I don't see how this is even our problem! However, I offered her an unit at the store and one at her house for $100 a month.  I told her she would have to pay for the installation  but I would lower the price for her to keep her as a customer.  [redacted] was okay with that and we set up the appoitnment on 02/08/16.  I ask her to call back and let the Revdex.com know that we had worked everything out and she was satisfied.  She thanked me for my help!  I thought everything had been resolved.  She called in on 02/08/16 to cancel the appointment because [redacted] said her husband didn't want her to do it.As for the credit, we issue credit on account after we do a service call and the technician determines the problem.  If it is our equipment, then we issue credit per day for internet outage. We keep a call log when customers call in about issues that they are having.  We try to help over the phone but if we can't then we send a technician to fix the problem. We base credit upon this!
Thanks,
[redacted]

[redacted] called into our office with a complaint of 02/05/16 that her phone wasn't working because of our internet.  I, [redacted], spoke with her regarding the complaint and asked her about terminating the service.  [redacted] stated she didn't say that in the complaint but was questioning about credit on her bill.  During our conversation, I learned that her unit is at her house and she is trying to use the internet in her  store that is located somewhere close to her house.  She stated that she purchased an extender that would allow her to have internet from her house.  I explained that would not work that way and she would not have good service to her store.  I explained that she needed the modem at her store so she wouldn't have to leave her store with her customers in it to go home to reboot the unit.  This account is a Residential Account and was established with us on 08/17/12.  [redacted] was a Main Street customer that we have maintained since we took over in August of 2012.  [redacted] explained that she needed internet for her business but her account isn't a business account with us.  I don't see how this is even our problem! However, I offered her an unit at the store and one at her house for $100 a month.  I told her she would have to pay for the installation  but I would lower the price for her to keep her as a customer.  [redacted] was okay with that and we set up the appoitnment on 02/08/16.  I ask her to call back and let the Revdex.com know that we had worked everything out and she was satisfied.  She thanked me for my help!  I thought everything had been resolved.  She called in on 02/08/16 to cancel the appointment because [redacted] said her husband didn't want her to do it.
As for the credit, we issue credit on account after we do a service call and the technician determines the problem.  If it is our equipment, then we issue credit per day for internet outage. We keep a call log when customers call in about issues that they are having.  We try to help over the phone but if we can't then we send a technician to fix the problem. We base credit upon this!
Thanks,
[redacted]