Turner & Company LLP

Dear Ms [redacted] ,I have reviewed the settings in our system that were completed on 9/29/by the system user: [redacted] .The setting in place are for automatic reocurring payments on the 1st of each monthOn 10/1/2017, your payment of $was processed, as that was the balance that our system displayed on that day The next day, 10/2/the same system user [redacted] made a manual one-time payment of $totalling $1,195, as you statedIn the service ticket I reviewed, it is stated that you were given the name of the property management company, and the phone number to request a refund Once we are authorized by your management company to refund the $payment, we will gladly do so.If you have any questions regarding the refund approval, please call the management company, [redacted] at ###-###-####Thank you, Steven

Dear Ms***,I have reviewed the settings in our system that were completed on 9/29/by the system user: ***.The setting in place are for automatic reocurring payments on the 1st of each monthOn 10/1/2017, your payment of $was processed, as that was the balance that our
system displayed on that day. The next day, 10/2/the same system user *** made a manual one-time payment of $totalling $1,195, as you stated. In the service ticket I reviewed, it is stated that you were given the name of the property management company, and the phone number to request a refund. Once we are authorized by your management company to refund the $payment, we will gladly do so.If you have any questions regarding the refund approval, please call the management company, *** *** at ###-###-####. Thank you, Steven