Turner's Home Remodeling

Complaint: [redacted] I am rejecting this response because the business owner is not truthful. he has never contacted me . I have called numerous time to ask him to complete the kitchen.the bathroom is a mess, he never told me he should replace the tiles. he just wouldn't return my calls. Sincerely, [redacted]

12/14/3:00pm I have called her and she wants me to come when her son-in-law is there and that's only during times that I do not work. I don't have an issue coming when he's there but our times are clashing. I work in the day timeI don't have an issue coming back out02/28/2018: Mediator called business phone number, *** ***, and reached messaged the number was no longer in serviceLooked online and found another number, *** ***, and number is also no longer in service

I will immediately return this customer's $I would prefer not to work with this customer as they have a hostile attitude

12/12:I requested that he refund my money. He called me a month ago and told me he would come out and see what would need to be done. I asked my son-in-law to be at the house when they came. He didn't know what he was doing. I would like a refund because I'm not sure if he knows how to fix the issues. The paint was dripping, he took my towel rod down and I can't put it up, you can see the old paint through the new paint, and the tub is done wrong. He only needs to finish putting up a wooden trim and caulking all around the edges of the counter top. He would just have to come when someone is home. We can set up a time.12/3:Called consumer with update, vm is full12/2:I will reach out to my son-in-law and find out when he's available. 1/10/Called and left Ms*** a msg to see if we can set up a time for the company to come out1/26/I haven't been able to get them to come out. 02/21/2018: Mediator sent consumer email requesting update.02/26/2018: Mediator called consumerReached voicemail message but unable to leave message as mailbox was full.02/28/2018: I have decided to let the business come and fix the problemNext week in the morning any day but Tuesday would be okay

Initial Business Response /* (1000, 16, 2015/08/07) */
This job was completed according to the contract we signedWe did a walk through and he was satisfied with the work and gave me a final paymentThe consumer called back and wanted extra work that was not on the contract and wanted it done for
freeWe went to court two weeks ago and the judge asked him if I did they work on the contract and he said yes he didThe judge ruled in my favor as doing everything on the contractthis complaint has been resolved

Complaint: ***
I am rejecting this response because the business owner is not truthfulhe has never contacted me . I have called numerous time to ask him to complete the kitchen.the bathroom is a mess, he never told me he should replace the tiles. he just wouldn't return my calls
Sincerely,
*** ***

Initial Business Response /* (1000, 16, 2015/08/07) */
This job was completed according to the contract we signedWe did a walk through and he was satisfied with the work and gave me a final paymentThe consumer called back and wanted extra work that was not on the contract and wanted it
done for freeWe went to court two weeks ago and the judge asked him if I did they work on the contract and he said yes he didThe judge ruled in my favor as doing everything on the contractthis complaint has been resolved

I advised the home owner that the best way to change the color of the bathroom tile was to replace the tileShe did not want to change the tile she wanted to paint itI explained I could do that ,but could not offer any guarantees of who it would lookShe agreed to trying the painted option
firstI have been trying to reach the home owner to return to finish the work in the kitchen

I have reached out to this customer directly and we have come to a resolution