Subject: complaint # [redacted] Hello, My name is mike F [redacted] and i'm the General manager at Turnersville Chrysler JeepI sent an email on this matter about a week ago and just received a letter in the mail stating it hasn't been responded toI tried accessing our complaint online and it will not allow me toCopied on this email I have [redacted] who handles our Revdex.com complaints for our other locations and I would like to give her access to do the same here as wellThis customer came in on the 31st of January and signed cancellation paperwork in which at that time was notified it would take 6-weeks due to the fact there is a loan on his vehicle
This complaint was responded to via email because the Revdex.com had not given us access to our complaints online until March 19thWe are finally able to respond onlinePlease see the attached email with our response stating:Good Afternoon, I am emailing in reference to a complaint againstTurnersville Chrysler Jeep via email instead of website due to the fact thatthe General Manager of the dealership, Mike F [redacted] still cannot answer hiscomplaints Case # [redacted] customer is [redacted] After reviewing the complaint and speaking to the partiesinvolved it seems that we attempted to go above and beyond to process thiscustomer’s deal in a timely fashion The package that was set to beovernighted to the customer’s Credit Union was set to go out on March 5thand due to inclement weather [redacted] did not orchestrate a pick upThey picked itup on March 6th and the package was received by the credit union bythat Monday March 9th This package included a check in the amount of$The check was so the tag work could be done in [redacted] and arefund for the [redacted] sales taxWe went above and beyond to try toaccommodate the customer’s requestsThe financial documents were signed onFebruary 26th and everything received by credit union within business daysThis is not an unreasonable amount of time considering undercircumstances we put a day hold on checks to make sure they clear thecustomers bankWe even bent that rule to accommodate this particular customerAs far as [redacted] not recognizing temp tags notsomething that is in our control We did everything we could and then some for this customer.Unfortunately when a vehicle is purchased out of state there is usually somesort of delay that all parties should anticipate Sincerely, Stefanie B [redacted] Customer Relations [redacted]
Complaint: ***I am rejecting this response because:Each time we asked that the dealership release the Title to us (which according to the NJ DMV they must do at the final sale), they came up with a different reason why they could not. The first reason was that the dealership HAD to register the car for us, untrue according to the NJ DMVThe second reason was that OUR insurance rep had to register the car for us, untrue according to *** Insurance Co. The third reason ( after days of arguing and providing multiple faxed documents to the GM) was that the Title Depthad not received the Banks proper mailing address, untrue, they had been given a copy on the day of the sale and were given another electronic copy which they found hours later in their "junk mail' inbox. The fourth reason( on day 7) was that they had a Company policy to HOLD all titles for days to make sure that the checks had cleared. All checks had cleared on the 27th and the final sale was on the 26th. Proof of both were given on day 7, but could have been given on the 27th, had the dealership been upfront with us about this "rule". Besides that, why do they have you sign a release saying that if the "financing" doesn't come through that you will give the car back...quite a detailed document, to still need a day check clearing rule.We immediately called the Dealership on the 27th when we realized that we could not register the car without a title. And they refused to release it. They tried to add 1,000 to the purchase price when I arrived and not until we showed them an email and photo of the price from the internet for the car, did they back down and take it off the PS agreement.They tried to dispose of tires that we asked be put in the trunk when we purchased new ones from them. They tried to sell us a $extended warranty saying that the car's original warranty had run out and we "would not have a warranty on the car" except for the 2mo/2,mile powertrain that the dealership was offering.( except we cannot use due to our living hours away). A CERTIFED CAR from CHRYSLER comes with a 3mo/3,mile warranty which is bumper to bumper and year powertrain, it also comes with road side assistance and XM radio all for months...perhaps they need to review what a certified car isThey also failed to fix the delaminating issue on the dash which is part of the Chyrsler point certified inspection.I would not say that this company went above and beyond in anywayIn fact they were rude, dismissive and completely un-informed as to what each deptwas responsible for. Each time we brought up an issue with the GM he told us we had to call the Titles Dept. Each time we called the Titles Deptto resolve an issue, we were told to call the GMBasically we had to call this company each day to try to figure out why they would not release the title and during each call we received a different answer. Also when we called to ask for the name of the owner of the dealership they lied and said that it was *** *** at *** *** ***Another salesman at Turnersville confirmed that he is NOT the owner and that Wayne had lied to us I would not recommend ever buying a vehicle at this dealership and will continue to follow up with this with as many complaint boards as possible to make sure that everyone knows what kind of shady and un-informed business this really is.Regards,*** ***
Complaint: ***
I am rejecting this response because: the story contains multiple lies told by the dealershipFirst of all the vehicle which was given to me was a *** base CE sedan and NOT the XLE/Limited trim level advertised on their internet site and which is noted on my sales contractI returned less than thirty minutes after I left the showroom on the SAME DATE after I discovered that the *** had NO premium featuresNOT "at a later date" as noted in the untruthful response note aboveUpon my wife's and I returning the dealership staff, despite having sold me a vehicle under pretenses, stubbornly refused to undo the purchase and return our payment to usThis dealership despite having mislead me on the actual model being sold and which was NOT listed on my sales contract REFUSED our insistence that have our money be refundedI only decided the next day to try to resolve matters by purchasing the *** only to find that my mechanic and a transmission specialist found that the *** itself had significant transmission issuesI called numerous times again to have my money returned which the dealership repeatedly refused to do and they denied that the *** had any transmission problemsMoreover regarding the faulty transmission on the ***, and the dealership's claims to be willing to repair it, I was told by the Used Car Sales Manager Mr*** was that the *** did NOT have a transmission problem. I only returned to repurchase the *** due to this dealership's continuous refusal to return our funds As far as the model of the *** is concerned it has an emblem on the vehicle which states it is a "Limited Edition" which according to *** documentation is supposed to have power seats, auto dimming rear view mirror, automatic temperature controls etcThe vehicle sold to us has NONE of the features found in the *** Limited EditionThis was proven when I took the vehicle to a local *** Dealership which verified that the *** was NOT the Limited editionI produced the written document from the *** Dealership in my initial complaint which details that it is NOT a Limited edition XLE trim level but a Base level or CE sedanThese continued fabrications by this dealership and bizarre details about this being my daughter's vehicle or the *** being considered " too sporty" only further convinces me that this business intentionally misleads consumers and is willing to say whatever nonsense to try to cover up their disreputable business practices.Revdex.com: I do not accept the response made by the business to resolve this complaint
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI hope that our comments from our last exchange will in fact be forwarded to someone in upper Management at Turnersville Jeep or whoever their parent company is, and some kind of action will be taken. No one should be given the run-around like this. We also should not have been so blatantly misled and treated as though we should have been grateful that we were permitted to purchase a vehicle from this dealership. Its shameful how we were treated and we are extremely disappointedWe spent a lot of money, didn't haggle over the internet price AND purchased tires from this dealership, plus the cost to fly down and get the vehicle...and then were treated like we were being unreasonable because we wanted the title, which by law was ours. It took us a very long time to not only find this vehicle, but to financially afford it for our family, and all its done is leave a bad taste in our mouth. From what we have witnessed so far, this dealership represents everything bad you have heard about dealerships and siding salesman...not to be trusted.Regards, *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Subject: complaint #[redacted] Hello, My name is mike F[redacted] and i'm the General manager at Turnersville Chrysler Jeep. I sent an email on this matter about a week ago and just received a letter in the mail stating it hasn't been responded to. I tried accessing our complaint...
online and it will not allow me to. Copied on this email I have [redacted] who handles our Revdex.com complaints for our other locations and I would like to give her access to do the same here as well. This customer came in on the 31st of January and signed cancellation paperwork in which at that time was notified it would take 6-8 weeks due to the fact there is a loan on his vehicle.
This complaint was responded to via email because the Revdex.com had not given us access to our complaints online until March 19th. We are finally able to respond online.. Please see the attached email with our response stating:Good Afternoon, I am emailing in reference to a complaint...
againstTurnersville Chrysler Jeep via email instead of website due to the fact thatthe General Manager of the dealership, Mike F[redacted] still cannot answer hiscomplaints. Case # [redacted] customer is [redacted] After reviewing the complaint and speaking to the partiesinvolved it seems that we attempted to go above and beyond to process thiscustomer’s deal in a timely fashion. The package that was set to beovernighted to the customer’s Credit Union was set to go out on March 5thand due to inclement weather [redacted] did not orchestrate a pick up. They picked itup on March 6th and the package was received by the credit union bythat Monday March 9th. This package included a check in the amount of$2482.83. The check was so the tag work could be done in [redacted] and arefund for the [redacted] sales tax. We went above and beyond to try toaccommodate the customer’s requests. The financial documents were signed onFebruary 26th and everything received by credit union within 7 business days. This is not an unreasonable amount of time considering undernormal circumstances we put a 10 day hold on checks to make sure they clear thecustomers bank. We even bent that rule to accommodate this particular customer. As far as [redacted] not recognizing temp tags… notsomething that is in our control. We did everything we could and then some for this customer.Unfortunately when a vehicle is purchased out of state there is usually somesort of delay that all parties should anticipate. Sincerely, Stefanie B[redacted]Customer Relations[redacted]
Regaurding complaint number [redacted]. We have tried to help the customer as much as possible. When the car was first purchased he returned to our dealer at a later date stating he wanted to go with the [redacted] instead. We then put him in the [redacted] for the differnce of price which was one...
thousand dollars. After that was [redacted]e a couple days passed and he cameback stating his wife said the car was too "sporty" since it was going to be given to their daughter once she was able to drive, and that he feels the transmission might have an issue. We then informed him that the car did have a warranty on the transmission and we would look at it and if that was needed it would be handled free of charge. Then he stated again, well it's too sporty I would like to look at other cars. We in turn had him look at 3 other cars while he was here in which we allowed him to take them to his mechanic. After time passed he then stated he wanted to get the [redacted] which was the original car which we did for him per his request. As far as the model concern, it is a Limited [redacted] which it states on the car itself, it is not a CE. Also the customer signed an autocheck which stated everything was ok with the car. We do have that copy with his signature on them if you would like us to send it over.
Subject: complaint # [redacted] Hello, My name is mike F [redacted] and i'm the General manager at Turnersville Chrysler JeepI sent an email on this matter about a week ago and just received a letter in the mail stating it hasn't been responded toI tried accessing our complaint online and it will not allow me toCopied on this email I have [redacted] who handles our Revdex.com complaints for our other locations and I would like to give her access to do the same here as wellThis customer came in on the 31st of January and signed cancellation paperwork in which at that time was notified it would take 6-weeks due to the fact there is a loan on his vehicle
This complaint has been forwarded to upper management for reviewI will update as soon as I hear of a resolution
This complaint was responded to via email because the Revdex.com had not given us access to our complaints online until March 19thWe are finally able to respond onlinePlease see the attached email with our response stating:Good Afternoon, I am emailing in reference to a complaint againstTurnersville Chrysler Jeep via email instead of website due to the fact thatthe General Manager of the dealership, Mike F [redacted] still cannot answer hiscomplaints Case # [redacted] customer is [redacted] After reviewing the complaint and speaking to the partiesinvolved it seems that we attempted to go above and beyond to process thiscustomer’s deal in a timely fashion The package that was set to beovernighted to the customer’s Credit Union was set to go out on March 5thand due to inclement weather [redacted] did not orchestrate a pick upThey picked itup on March 6th and the package was received by the credit union bythat Monday March 9th This package included a check in the amount of$The check was so the tag work could be done in [redacted] and arefund for the [redacted] sales taxWe went above and beyond to try toaccommodate the customer’s requestsThe financial documents were signed onFebruary 26th and everything received by credit union within business daysThis is not an unreasonable amount of time considering undercircumstances we put a day hold on checks to make sure they clear thecustomers bankWe even bent that rule to accommodate this particular customerAs far as [redacted] not recognizing temp tags notsomething that is in our control We did everything we could and then some for this customer.Unfortunately when a vehicle is purchased out of state there is usually somesort of delay that all parties should anticipate Sincerely, Stefanie B [redacted] Customer Relations [redacted]
Complaint: ***I am rejecting this response because:Each time we asked that the dealership release the Title to us (which according to the NJ DMV they must do at the final sale), they came up with a different reason why they could not. The first reason was that the dealership HAD to register the car for us, untrue according to the NJ DMVThe second reason was that OUR insurance rep had to register the car for us, untrue according to *** Insurance Co. The third reason ( after days of arguing and providing multiple faxed documents to the GM) was that the Title Depthad not received the Banks proper mailing address, untrue, they had been given a copy on the day of the sale and were given another electronic copy which they found hours later in their "junk mail' inbox. The fourth reason( on day 7) was that they had a Company policy to HOLD all titles for days to make sure that the checks had cleared. All checks had cleared on the 27th and the final sale was on the 26th. Proof of both were given on day 7, but could have been given on the 27th, had the dealership been upfront with us about this "rule". Besides that, why do they have you sign a release saying that if the "financing" doesn't come through that you will give the car back...quite a detailed document, to still need a day check clearing rule.We immediately called the Dealership on the 27th when we realized that we could not register the car without a title. And they refused to release it. They tried to add 1,000 to the purchase price when I arrived and not until we showed them an email and photo of the price from the internet for the car, did they back down and take it off the PS agreement.They tried to dispose of tires that we asked be put in the trunk when we purchased new ones from them. They tried to sell us a $extended warranty saying that the car's original warranty had run out and we "would not have a warranty on the car" except for the 2mo/2,mile powertrain that the dealership was offering.( except we cannot use due to our living hours away). A CERTIFED CAR from CHRYSLER comes with a 3mo/3,mile warranty which is bumper to bumper and year powertrain, it also comes with road side assistance and XM radio all for months...perhaps they need to review what a certified car isThey also failed to fix the delaminating issue on the dash which is part of the Chyrsler point certified inspection.I would not say that this company went above and beyond in anywayIn fact they were rude, dismissive and completely un-informed as to what each deptwas responsible for. Each time we brought up an issue with the GM he told us we had to call the Titles Dept. Each time we called the Titles Deptto resolve an issue, we were told to call the GMBasically we had to call this company each day to try to figure out why they would not release the title and during each call we received a different answer. Also when we called to ask for the name of the owner of the dealership they lied and said that it was *** *** at *** *** ***Another salesman at Turnersville confirmed that he is NOT the owner and that Wayne had lied to us I would not recommend ever buying a vehicle at this dealership and will continue to follow up with this with as many complaint boards as possible to make sure that everyone knows what kind of shady and un-informed business this really is.Regards,*** ***
Complaint: ***
I am rejecting this response because: the story contains multiple lies told by the dealershipFirst of all the vehicle which was given to me was a *** base CE sedan and NOT the XLE/Limited trim level advertised on their internet site and which is noted on my sales contractI returned less than thirty minutes after I left the showroom on the SAME DATE after I discovered that the *** had NO premium featuresNOT "at a later date" as noted in the untruthful response note aboveUpon my wife's and I returning the dealership staff, despite having sold me a vehicle under pretenses, stubbornly refused to undo the purchase and return our payment to usThis dealership despite having mislead me on the actual model being sold and which was NOT listed on my sales contract REFUSED our insistence that have our money be refundedI only decided the next day to try to resolve matters by purchasing the *** only to find that my mechanic and a transmission specialist found that the *** itself had significant transmission issuesI called numerous times again to have my money returned which the dealership repeatedly refused to do and they denied that the *** had any transmission problemsMoreover regarding the faulty transmission on the ***, and the dealership's claims to be willing to repair it, I was told by the Used Car Sales Manager Mr*** was that the *** did NOT have a transmission problem. I only returned to repurchase the *** due to this dealership's continuous refusal to return our funds As far as the model of the *** is concerned it has an emblem on the vehicle which states it is a "Limited Edition" which according to *** documentation is supposed to have power seats, auto dimming rear view mirror, automatic temperature controls etcThe vehicle sold to us has NONE of the features found in the *** Limited EditionThis was proven when I took the vehicle to a local *** Dealership which verified that the *** was NOT the Limited editionI produced the written document from the *** Dealership in my initial complaint which details that it is NOT a Limited edition XLE trim level but a Base level or CE sedanThese continued fabrications by this dealership and bizarre details about this being my daughter's vehicle or the *** being considered " too sporty" only further convinces me that this business intentionally misleads consumers and is willing to say whatever nonsense to try to cover up their disreputable business practices.Revdex.com: I do not accept the response made by the business to resolve this complaint
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI hope that our comments from our last exchange will in fact be forwarded to someone in upper Management at Turnersville Jeep or whoever their parent company is, and some kind of action will be taken. No one should be given the run-around like this. We also should not have been so blatantly misled and treated as though we should have been grateful that we were permitted to purchase a vehicle from this dealership. Its shameful how we were treated and we are extremely disappointedWe spent a lot of money, didn't haggle over the internet price AND purchased tires from this dealership, plus the cost to fly down and get the vehicle...and then were treated like we were being unreasonable because we wanted the title, which by law was ours. It took us a very long time to not only find this vehicle, but to financially afford it for our family, and all its done is leave a bad taste in our mouth. From what we have witnessed so far, this dealership represents everything bad you have heard about dealerships and siding salesman...not to be trusted.Regards, *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This complaint has been forwarded to upper management for review. I will update as soon as I hear of a resolution.
Subject: complaint #[redacted] Hello, My name is mike F[redacted] and i'm the General manager at Turnersville Chrysler Jeep. I sent an email on this matter about a week ago and just received a letter in the mail stating it hasn't been responded to. I tried accessing our complaint...
online and it will not allow me to. Copied on this email I have [redacted] who handles our Revdex.com complaints for our other locations and I would like to give her access to do the same here as well. This customer came in on the 31st of January and signed cancellation paperwork in which at that time was notified it would take 6-8 weeks due to the fact there is a loan on his vehicle.
This complaint was responded to via email because the Revdex.com had not given us access to our complaints online until March 19th. We are finally able to respond online.. Please see the attached email with our response stating:Good Afternoon, I am emailing in reference to a complaint...
againstTurnersville Chrysler Jeep via email instead of website due to the fact thatthe General Manager of the dealership, Mike F[redacted] still cannot answer hiscomplaints. Case # [redacted] customer is [redacted] After reviewing the complaint and speaking to the partiesinvolved it seems that we attempted to go above and beyond to process thiscustomer’s deal in a timely fashion. The package that was set to beovernighted to the customer’s Credit Union was set to go out on March 5thand due to inclement weather [redacted] did not orchestrate a pick up. They picked itup on March 6th and the package was received by the credit union bythat Monday March 9th. This package included a check in the amount of$2482.83. The check was so the tag work could be done in [redacted] and arefund for the [redacted] sales tax. We went above and beyond to try toaccommodate the customer’s requests. The financial documents were signed onFebruary 26th and everything received by credit union within 7 business days. This is not an unreasonable amount of time considering undernormal circumstances we put a 10 day hold on checks to make sure they clear thecustomers bank. We even bent that rule to accommodate this particular customer. As far as [redacted] not recognizing temp tags… notsomething that is in our control. We did everything we could and then some for this customer.Unfortunately when a vehicle is purchased out of state there is usually somesort of delay that all parties should anticipate. Sincerely, Stefanie B[redacted]Customer Relations[redacted]
Regaurding complaint number [redacted]. We have tried to help the customer as much as possible. When the car was first purchased he returned to our dealer at a later date stating he wanted to go with the [redacted] instead. We then put him in the [redacted] for the differnce of price which was one...
thousand dollars. After that was [redacted]e a couple days passed and he cameback stating his wife said the car was too "sporty" since it was going to be given to their daughter once she was able to drive, and that he feels the transmission might have an issue. We then informed him that the car did have a warranty on the transmission and we would look at it and if that was needed it would be handled free of charge. Then he stated again, well it's too sporty I would like to look at other cars. We in turn had him look at 3 other cars while he was here in which we allowed him to take them to his mechanic. After time passed he then stated he wanted to get the [redacted] which was the original car which we did for him per his request. As far as the model concern, it is a Limited [redacted] which it states on the car itself, it is not a CE. Also the customer signed an autocheck which stated everything was ok with the car. We do have that copy with his signature on them if you would like us to send it over.