Turney and Dunham Appliances

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was giving a month warranty as it shows here on invoiceThus day thing must be there new termsAlso it says here refrigerators warranty will be handled within 24hIt took over a monthMonday 12/11/was when they came to give me A temporary replacement until my French door could be repaired or replaced with a French doorI was given a side by side as a temporary solution which I am happy because it is better than nothing it only took them hours to do this solution not the has stated on my invoiceIf thinks could only be done in a more timely matter without so many no call no shows things would have been a lot differentAlso if we decide that I keep this what happens if this one goes out To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Company responded via phone as follows:Company does offer a warranty. The first days parts and labor is covered the second days only labor is covered. Consumer contacted the store and a new refrigerator was given. Company believes the matter is resolved

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was giving a 6 month warranty as it shows here on invoice. Thus 90 day thing must be there new terms. Also it says here refrigerators warranty will be handled within 24h. It took over a month. Monday 12/11/17 was when they came to give me  .  A temporary replacement until my French door could be repaired or replaced with a French door. I was given a side by side as a temporary solution which I am happy because it is better than nothing it only took them 1392 hours to do this solution not the 24 has stated on my invoice. If thinks could only be done in a more timely matter without so many no call no shows things would have been a lot different. Also if we decide that I  keep this what happens if this one goes out.  To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]