Turning Heads

I love this salon!! The employees are amazing and friendly!! We love our clients!!! If you are not happy please let us know we will fix it with no problem!!

Review: I WENT TO THIS PLACE OF BUSINESS FOR A PERM THEY FIRST SAID IT WOULD $100 THEN THE DAY OF MY PERM THEY WANTED $200 expected me to pay the stylists fir other customers she couldn't wait on. Plus she was late. I told the owner I had checked all over and no one charges that $200 for a spiral perm. When I came in the owner was smiling about it all. Lousy businessDesired Settlement: The first perm I had cost me $95 and was an acid perm now the top part of my perm is falling out and my hair is dried out from the acid perm before I would like a refund of that service!

Business

Response:

As a representative of the salon referenced, I would love to submit the following response to Ms. [redacted] complaint. This service would have been her third permanent wave with us. After receiving two prior perms from us, the client requested an exclusive four hours to be scheduled for her service. She was told that it would cost more than the past two services that she had received. An exact amount was never quoted to the client until the date of her appointment. At this time when she consulted with the stylist, she was told that her service would cost $200. Our price list posted states that prices listed are starting prices and that you must consult with your stylist as prices are based on length, texture, and time to complete the service. On the date of her appointment after consulting with the stylist, Ms. [redacted] left without receiving service. Later in the day, Ms. [redacted] called the salon and I, the owner, spoke with her. She stated that she was upset that the service was going to cost $200. I, the owner, explained that to reserve a four hour EXCLUSIVE appointment with the stylist $200 would indeed be a reasonable amount as the stylists are commissioned a percentage. It was also explained that any regular day of operation the particular stylist would earn $200 or more in a four hour period performing multiple services as usual. I also offered Ms. [redacted] an appointment with myself the next time that I had a four hour opening for as low as $125, which would have been a few weeks out. Ms. [redacted] declined but asked if she could either use a $50 gift certificate that she had received, for either products or be refunded. I told her that I could refund her the money for the gift certificate. She stated that she was outside at this particular time and would like to come in and redeem her certificate. When Ms. [redacted] came in I offered again to perform her service in a few weeks for $125 and she could use her gift certificate for that. But, she stated that she wanted it done before I could do it and preferred a refund of the certificate. As I gave her the money I told her that I wished that she would reconsider but she took the money and left the premises. Our salon takes pride in our customer service as well as our stylists and cosmetology expertise. We must, however, be compensated fairly for our professionalism and service. Thank you.

Business

Response:

In regards to the desired settlement, any complaint should have been addressed at the time of service or shortly thereafter. The "first perm" was received in March 2013. I never received a complaint and the client had one permanent since then and had scheduled another. I believe that asking for any refund or any complaint at this time is a very unreasonable request. Thank you again.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This business is lying as I was quoted $100 and I only had 1 perm with them. I was due to have my second perm when I left upset because I was told $200 which is a very unreasonable price even for long hair! If a stylist cannot roll a perm .set a timer to check on that perm and then do a hair cut they shouldn't even be working on people's hair. The bottom line is that this salon wanted to take advantage of a customer with long hair by charging an outrageous fee. Also I consulted with other Salons in the area that stated this was not a reasonable price to charge someone for a perm.

Further more when I scheduled to have my second perm not third perm , I explained to the salon owner that I saw my perm relaxing too soon and I wanted another perm not acid perm but alkaline perm which would provide better longevity for my next perm. The salon owner acted like she didn't want to work on my hair or accommodate my request! Not to mention my stylist was late would they expect a paying customer to pay $200 for the stylist being late? Rightfully the money should be refunded and I would like others to know the unethical practices this business uses by over charges for long hair.

Regards,

Review: I went in to the salon on Saturday, September 27 to have add some highlights and small amount of brown to the underneath of my hair for added dimension. I showed a picture of [redacted] with blonde hair and 4 pictures of myself with blonde hair in the past. I had almost completely virgin hair and a small amount of blonde from past highlighting in January of 2013 at the ends of my hair. [redacted] understood what I was looking for and asked if I would like some of the brown on the top and I said, "Let's do 1 or chunks." She then started to foil my hair and kept taking numerous breaks throughout to get cough drops and I'm not sure what else in the back. It took close almost 3 hours to foil my hair when it normally takes a salon about 1.5 hours for the entire hairstyle. I started to get nervous at this point, especially since she left foils with blonde on for this amount of time. Once she finally rinsed my hair, she asked me not to look at it until she finished the cut and style. Finally, I was able to look and was mortified that she had given me skunk stripes all over my head. I made the owner aware I was not happy and they said they would do some kind of a treatment to remove the color. They did this and I was ready to go after being there for 4+ hours. They charged me $100+ for this service and I was very unhappy. I should not have been charged for this. They told me I could come back later in the week to have it corrected but I do not trust their service. Not only this, but while [redacted] was doing the treatment to remove the color, [redacted] (the owner) came over and asked whether we had talked about all of the dark color and [redacted] lied with me lying there stating that we had. I quickly explained this was not true. When I got home, my hair was an awful color - Red, black, white, yellow, and green. I have spoken with 2 other salons and with what they did, I will now have to chop off most of my hair and possibly correct some of this color. Due to this, I will be paying someone else to correct all of this. I cannot get a call back to request the refund that I deserve.Desired Settlement: I would like a refund of my money for this since I am going to have to pay someone else to take care of the issue and it will cost much more than $100.

Business

Response:

I am responding to a complaint made by [redacted]. We at Turning Heads take pride in our service to our guests. As owner, I have trained a very talented staff to adhere to guidelines which encourage the best service for our guests with thorough consultations to ensure that each one is able to receive their desired look while using methods which preserve and maintain the health of the hair. At the time of service, our stylist was presented a picture as a reference and the client stated that she did want to add some darker lowlights and color underneath. After a thorough consultation, the client stated that she trusted the stylist's judgement and recommendations as she was referred to our salon by her sister-in-law who has been a loyal client for years. Our stylist took great care and time to accomplish the desired look. The client had very thick and lengthy hair which required a large amount of color and lightener product to be used. The stylist had to continually mix more color in our dispensary which is why she "kept going to the back" as the client stated in her complaint. When the client was completely styled and finished, she was turned to the mirror for the unveiling of her new look. The client was then photographed smiling and expressing enjoyment with her new look as the attachments show. It wasn't until the client was given the price of $102 that she expressed dissatisfaction with her color. When the matter was brought to my attention, I offered to add more blond at no additional charge which is what she said she would like the upcoming Thursday. As a temporary solution, I suggested using a mild color remover to remove some of the darker color from the top of the client's hair. My stylist proceeded to do so and this is when my stylist informed me that they were in agreement on what was being done initially. The client appreciated that I offered to add more blond on the upcoming Thursday. When the client left, her hair was in excellent condition and had lightened slightly from the color remover treatment. Her hair was not damaged nor was it red, black, white, yellow, or green. It was a beautiful blond with a reddish brown lowlight. I received only one message on Monday September 29th from [redacted] and returned her call later in the day. I reached a voice mail and asked her to call back. I finally got to speak with [redacted] on Wednesday October 1. She asked if it would be possible to receive a full or partial refund. I informed her that our policy (which is posted in plain view for all of our clients to see) states that we only do redos or exchanges but do not give refunds. I also expressed that I wish that she had let me redo the service as we had discussed and she wouldn't have had to pay anything and would have not needed to cut any of her hair. I told her that I apologized for any miscommunication or misunderstanding on behalf of our stylist. But that it was no more than that which could have been rectified by myself, the owner and master stylist. We at Turning Heads continually educate ourselves to constantly improve the service for all of our clients. Thank you so much.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The salon owner did not provide the refund. The owner stated that I am smiling in the picture because I am happy with my hair. This is inaccurate as the hairdresser did not allow me to look at my hair until after the pictures had been taken. As soon as I got to look at my hair, I ran for the door because I was so upset. She also added the pictures which helps to show that it was not at all was asked for. I was charged so much because she had to keep mixing color??? I didn't ask for that color. I have also attached a picture of what I had asked for initially.

When it comes to the owner stating that I only was upset after I heard the price, this is inaccurate. I have paid MUCH more for good hair. I normally pay at least $140 for less work for better results. I have no problem with paying the price when it is what I have requested.

When she stated that I said I trusted the hairstylist, I trusted that she was going to do what I had asked. Also, when the owner states that we discussed the miscommunication before I left, she asked the stylist whether I had requested what she had done and the stylist lied with me right there. I quickly stated that I had never requested what they had done to my hair.

Thank you for your time and attention.

Regards,