Turning Point Assessments

*** *** Wed, Jan 27, at 7:AMTo: "***, ***" Hello ***, I'm so sorry you haven't received xxxx's results yetI'm on vacation until Feb 1st but let me see what I can find outI thought I sent the report in late
December, but it was a busy timeThank you for your patience and I hope xxxx is doing wellxxx is a remarkable young xxx.*** *** Sat, Feb 13, at 2:PMTo: "***, ***" Hello ***, I was just thinking you might be wanting to do so, and I can't blame youAll I can say is I'm so sorry about the delay in finishing up with xxx's casexxx does have a completed report from back in December, and I've been in a panic trying to figure out what happened to it(It was most likely deleted when I transferred my records over from my computer to my thumb drive)Last week I decided to rewrite it from scratch and I'm almost finished, so I should have it to you on MondayAnd all of this would have happened sooner if I hadn't been out of the country for weeksIn all honesty, after years and over clients, I have never lost a report, so this has been a real upset to me as wellI will be refunding you 400$ of your assessment fee through PaypalI'll also give you a call once the report is sent to make sure you don't have any questions or need for further follow-upAgain, my sincere apologiesAll my best.February Hello ***, I've attached xxxx's reportIt's ready to be submitted for AP and ACT accommodationsThis is also the report you will give the student services department at any college xxxx attendsThey are all required to have oneYour partial fee rebate is in the works and you should be notified of the funds via email todayAll my best.*** ***, MA Phone: *** *** *** *** ** *** This email is covered by the Electronic Communications Privacy Act, U.S.CSection 2510-and section 13410(d) of the HITECH Act and is legally privilegedThis message and any attachments hereto may contain confidential information intended only for the use of the individual or entity named aboveThe sender does not waive any privilege in the event this message was inadvertently disseminated. Payment Sent(Unique Transaction ID # xxxx)Sent to:*** ***(The recipient of this payment is Verified)Email:s*Amount sent:-$USDFee amount:$USDNet amount:-$USDDate:Feb 15, 2016Time:16:04:PSTStatus: CompletedSubject:You have sent $USD to *** *** with PayPalNote:Partial rebate for late report.Funding Type:PayPal Balance Funding Source:$USD - PayPal Account*** *** Wed, Feb 17, at 11:PMTo: "***, ***" Hello ***, I've attached xxxx's reportIt's ready to be submitted for AP and ACT accommodationsThis is also the report you will give the student services department at any college xxxx attendsThey are all required to have oneYour partial fee rebate is in the works and you should be notified of the funds via email todayAll my best.-- *** ***, MA*** *** ***
*** ** *** The correspondence examples above serve as evidence the the issue has been resolvedThe client has received the report and the refund was sentAs of 2-26-upon doing an email search I discovered the report had not been sent on the 15th or the 17th as the draft indicatesIt has been sent now and I will follow up with the client