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Turning Point Stair & Door, The

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Turning Point Stair & Door, The Reviews (2)

We have spoken to Ms. [redacted] and have taken care of her concerns regarding this matter.

Customer purchased car from another dealer in Jackson.   Ms. [redacted] had a 2011 Traverse with well over 100,000 miles.   Obviously the SUV had several issues.   Ms. [redacted] did bring the car in our service dept on 07/18/2017 and stated that her check engine light was on and wanted service to change her plugs and wires, which the service dept completed.   There have been other times that our service advisers recommended services, that Ms. [redacted] declined, as it is detailed in the customer history report that is attached.   It has been other times, that no charge was made to Ms. [redacted].   This is a high mileage vehicle and it seems the customer wanted us to make it new, which is impossible.   We repaired the vehicle as she specified.   We could not duplicate any of the problems the customer assumed she was having.   We have tried all and everything to resolve this customer's problem and dissatisfaction, however it is apparent that this is a case of a customer that bought elsewhere and is not satisfied and will never be.   Ms. [redacted] has also traded this vehicle in on something else.

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