Turnpike Appliance Service Of Suffolk, Inc.

No further response will be forthcoming SMI offered to refund to the client the full consulting client paid If client chooses not to acceat this, there is nothing else SMI can do

Initial Business Response /* (1000, 8, 2016/10/27) */
I went out to [redacted]'s house cause she said her blower motor wasn't coming on, when the furnace called for heat. when I got there I found the problem and we changed the capacitor on the blower motor. I started the unit roughly about 6 times and...

the unit ran fine. the furnace was roughly about 25 yrs old. The total call came out to [redacted] for the service call and [redacted] for the capacitor. a total of [redacted]
never heard from her until I get this nasty review on my web sight that she was unhappy. I talk to her on the phone and told her I would come back out and see what the problem was. she responded and said I don't have any money and I just got into it with my dad and he wont help me anymore and she started to cry. I said everything will be ok. she continues to tell me that her dad called her a lazy good for nothing [redacted]. ( I felt bad for her) So I told her everything will work out and not to cry. I told her I would come back out for free and see what I could do for her. Next thing I know im getting this bad review with you folks and she is saying I never came back out there,but when I did and no one was home. I don't want to sound insensitive of her situation, but after she sent a nasty complaint not only to my web sight but also to you folks; I find it very hard to want to help this person out. we do a lot of work for free for people in need. and I have no problem helping someone. but I cant help them if they cant keep the appointments for the help we are offering. I feel she could of called me before making this complaint after she found out that her father didn't keep her appointment for her. communication is the best way to get this solved.
Initial Consumer Rebuttal /* (3000, 10, 2016/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why didn't [redacted] call me to say he was at my house and no one was there and I could have gotten someone there in minutes sorry my father's an [redacted] and didn't tell me he didn't stick around for [redacted] until almost a week later I dint know what else to do but pray my baby stays warm its the only thing I've got left

Steven C. L[redacted] of SMI is lying once again. Our funds totaling $22,595.48 have not been deposited in our account, neither has a check for that amount been received from Steven C. L[redacted]/SMI. In addition, Steven C. L[redacted]/SMI needs to check his books and realize that the total amount owed includes the following:- $10,000.00 Paid to Steven C. L[redacted]/SMI for legal and consulting fees.- $6,297.00   Paid to Steven C. L[redacted]/SMI for an upgrade to services requested.- $6,298.48.  Paid to Steven C. L[redacted]/SMI and remaining in our surrogate's Escrow account.We will continue to pursue this matter until our money is refunded in full.

Initial Business Response /* (1000, 5, 2015/08/11) */
Contact Name and Title: Gnoth & Naragon
Contact Phone: (XXX) XXX-XXXX
Gnoth & Naragon was hired by Sassy Sandwiches to replace a water heater. The job total was $750.00 of which there was a $250.00 down payment with a $500 dollar balance upon...

completion. When the job was complete we were authorized by Sassy Sandwiches to charge the remaining balance in total amount of $500.00. We ran the credit card for the remaining balance and it was declined. We again ran the card for $250.00 and it cleared. The following day the card was ran again for the remaining $250.00. The bill is now paid in full.
OFFER:

Occasionally, and unfortunately, a business deals with a customer that cannot be satisfied.  SMI offered to refund its full consulting fee ($10,000) to the customer, plus their remaining balance in their trust account.  The customer has refused SMI's offer.  The customer has relied on incorrect advice about a variety of things, and does not know what they are talking about when they suggest that the contract that they signed was illegal.  But, SMI remains committed to assisting the customer, even with their libelous accusations.  SMI has done all it can to try to resolve this matter, but regrettably this customer is demanding something to which they are not entitled.

On dec.27,2017 we went out to [redacted] house for a service call. we let her know that the secondary heat exchanger on he furnace had an issue and was leaking water in her furnace. wWe told her it had to be replaced and that the heat exchanger was under warranty, but the labor to fix the...

unit was not. The tech told her it would cost 375.00 to fix the unit. This is a flat rate cost that the industry uses to charge customers. ( its the same way mechanics charges for their services in garages to fix your car)I (scott lukowski) received a call on jan. 5,2018 from Shannon about these charges and she was inquiring about the arrival of the heat exchanger. Shannon wasn't liking the flat rate fees so I accomadated her and told her we could do it by the hourly rate of 79.00 and hour. She said that was fine. She then asked when her heat exchanger would be in and I told her I would have to check suppler and give her a call back. I contacted one of my suppliers and they had no order for the heat exchanger. So then I contacted my tech and asked him which supplier he contacted and he told me. My first assumption of supplier was wrong. I then contacted second supplier and they informed me that there was 41 other heat exchangers of that kind on back order. I then proceeded to get ahold of [redacted] and let her know. She was not the happiest person then; but I informed her I had no control of this situation and when the supplier calls me and tells me its here we will schedule a time to put it in.On feb. 1,2018 [redacted] called office and asked about her heat exchanger and I was happy she called cause I missed placed her phone number cause it was not on her original invoice. we scheduled a time to come out and get the heat exchanger installed. After the heat exchanger was installed my tech gave her the bill and it totaled 273.50. It was 101.75 cheaper then the original price that we quoted he on the flat rate scale.But she called to complain about the cost.....I told her when I called her back that the cost is from going to get her heat exchanger from the supplier and installing it, plus we had to charge her a processing fee that I was charged from supplier that I didn't anticipate. that charge was 75.00. the reason for this charge is cause the supplier didn't originally sell this furnace to the install company and they were going to have to do the warranty paper work on this product. I had no control on this cost.Shannon called up after service call and after writing check saying that she refused to pay for the 75.00 processing fee and that she was going to stop payment on check if I didn't take that off bill and absorb that cost for this job. I explained to her that I already gave her a break on the labor part by changing her from flat rate to hourly charges. but she still wanted to argue about the cost. I told her it wasn't my furnace and that I shouldn't have to pay her bill. She of course wasn't to happy. I then told her that if she stops payment on the check, like she said she was going to do, I would have no course of action but to take her to court for the money. I fixed her furnace for less then origanally quoted and she is still unhappy. Not sure what else I can do at this point.

Initial Business Response /* (1000, 5, 2016/02/01) */
Contact Name and Title: scott [redacted] (owner)
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
I regret this situation has arised but I was admitted into the hospital for internal bleeding of my stomach. This was cause...

from the medication I was put on since my heart attack. I was not able to respond to [redacted]'s phone calls for that reason. my apologies. The 75.00 dollars in question is a service charge that every customer pays for us coming out to there house. This charge is to tell the customer exactly what is wrong with there equipment. It is not a refundable charge. The water heater is and was in no danger to the customer, because the problem was the valve wouldn't open to let gas through to heat up the water in the tank.
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I went with this company because they installed this water heater, but found it was not the same company and is under new ownership. I too regret this situation and wish him good health. I still remain confused as to #1 why his office didn't return my call and explain what happened, #2 why one of his crew members didn't come out and install the part that was to be shipped overnight by UPS, #3 why to this day no one from the company has contacted us. To me, this does not appear to be good business practice. As for the $75.00, I consider it a continuing education fee to do a better job on checking out who I hire in the future!

Initial Business Response /* (1000, 5, 2015/08/11) */
Contact Name and Title: scott [redacted]. owner
Contact Phone: XXX-XXX-XXXX
The paper work was an over sight on our part and we greatly apologize for the situation.
I scott [redacted] have mailed the paper work out to them and they should have...

it all by now. Sorry for the inconvenience.
OFFER:

Initial Business Response /* (1000, 8, 2017/02/08) */
Contact Name and Title: [redacted]. Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
I have sent [redacted] his itemized bill and all should be taken care of

Customer hired Surrogate Mothers, Inc. (SMI) to provide consulting services in connection with their selection of a surrogate.   SMI has provided (and continues to provide) those services.  In fact, two days ago, customer specifically requested SMI to continue those services....

 Customer has confused "legal fees" of which none were paid with SMI's consulting services.  SMI maintains a trust account, and offered to refund the full balance of the trust account, plus $10,000 to customer, which customer refused.  Customer also has made a variety of false allegations about the legality of SMI's contracts and business practices, all of which are meritless.  SMI has made numerous efforts to address customer's concerns, but customer is not interested in dispute resolution.  Unfortunately, there is nothing more SMI can do, although it remains committed to providing customer with the best services it can to ensure that customer surrogacy experience is a positive one.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
(1) Steven C. L[redacted]/Surrogate Mothers Inc. (SMI) is incapable of providing the services requested. Therefore we are no longer interested in the services provided by Steven C. L[redacted] and/or SMI. Steven C. L[redacted]/SMI was notified of this on 16 August 2016.(2) Also on 16 August 2016 we provided Steven C. L[redacted]/SMI with our bank account wire transfer information such that he could deposit funds owed, totaling $22,595.48. (3) As of today, 18 August 2016, Steven C. L[redacted]/SMI has not deposited the funds into our account as directed.(4) The complaint will be considered resolved once we can confirm that Steven C. L[redacted]/SMI has deposited our refund of $22,595.48 into our bank account.Thank you.
Regards,
[redacted]

Steven C. L[redacted] of SMI lied to the Supreme Court of Indiana (Case Number [redacted]) when he claimed that he had informed all his clients that he was no longer an attorney. For anyone reading this, please do your research on Steven C. L[redacted]/SMI prior to considering engaging with him or his company. If you need a lawyer for surrogacy, be sure to go with one who is a member of the American Academy of Assisted Reproductive Technology Attorneys (AAARTA). They all know about Steven C. L[redacted]/SMI: For starters, you could also Google "Indiana Attorney in Surrogacy Adoption Controversy" for some information on how Steven C. L[redacted] does business. Whatever you decide to do, be sure to follow the advice of the AAARTA.With regards to his consulting services for surrogacy, Steven C. L[redacted] of SMI violated the law in drafting our contract. Thanks to the AAARTA, we learned that our contract as it was drafted by Steven C. L[redacted] of SMI violates the code of the District of Columbia, which expressly states that "any person or entity who or which is involved in, or induces, arranges, or otherwise assists in the formation of a surrogate parenting contract for a fee, compensation, or other remuneration, or otherwise violates this section, shall be subject to a civil penalty not to exceed $10,000 or imprisonment for not more than 1 year or both.Here are just a few of the reasons why on 16 August 2016, we asked Steven C. L[redacted] to terminate the services we requested and refund our money, but he is yet to do so.If Steven C. L[redacted] of SMI claims to have attempted a refund, he should show proof that a wire transfer was rejected by our bank, or that a check he mailed to our address has been returned to him. It's the 21st century, and everything is trackable, but maybe Steven C. L[redacted] of SMI does not know that. It is up to Steven C. L[redacted] of SMI to demonstrate a sliver of professional and ethical behavior by refunding our money which totals $22,595.48. Of course, we will continue to pursue this matter until all of our funds are refunded. Thank you Revdex.com for assisting with mediation.

I am rejecting this response because: It is not an accurate representation of what occurred from December 27, 2017 - February 3, 2018.  I am still willing to pay the $197.50 for the labor I was told I would be responsible for.  However, if this is not an acceptable solution, I welcome the opportunity to present my side of this dispute in court.  I will bring along my original invoices, all of my cell phone records, text messages, banking documentation (to prove the timing of the Stop Payment) as well as very detailed notes of each of day that I had to put forth personal effort to get the warrantied part installed on my furnace (a furnace that was installed by [redacted] in 2005).

Once again, client has no clue what she is talking about.  SMI offered to reimburse client its $10,000 consulting fee plus the remaining balance in client's escrow account.  SMI never said it had deposited money into client's account.  Client rejected SMI's offer, so SMI cannot do anything else.  Revdex.com offered arbitration, but SMI's contract requires it anyway, so SMI will anxiously await the opportunity to have someone neutral review client's ridiculous complaints.