Dear Revdex.com--
I spoke with our Claims Manager and she confirmed a conversation she had with this customer regarding the $2,088 check. Apparently, the check was mailed but it was never received by our customer, We stopped payment on the original check and a new check is being issued. With regard to the $8,747 check that was referenced in our original response, per our Claims Manager, this was mailed and received by our customer.
Please let me know if there are additional questions.
Kindest regards,
[redacted]
Armstrong Relocation / United Van Lines
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Armstrong claims that they have already paid us $2088.00 But no such check was ever received.
Regards,
[redacted]
Dear Revdex.com--
I spoke with our Claims Manager and she confirmed a conversation she had with this customer regarding the $2,088 check. Apparently, the check was mailed but it was never received by our customer, We stopped payment on the original check and a new check is being issued. With regard to the $8,747 check that was referenced in our original response, per our Claims Manager, this was mailed and received by our customer.
Please let me know if there are additional questions.
Kindest regards,
[redacted]
Armstrong Relocation / United Van Lines
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Armstrong claims that they have already paid us $2088.00 But no such check was ever received.
Regards,
[redacted]