Turnquist Child Enrichment Center

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ We left a voice mail message for the complainant after we received a paymentAt the time, we did not have anything open to post the payment to because we had sent the account to collectionsThe complainant called back and was wondering where the check wasWe told the complainant it would be mailed to them that week and it was mailedWe also mentioned during the call that they should send their payment to our collection agency as the account had been referred to collectionsThe complainant started screaming at our staff person on the phoneThe complainant said no one from the collection agency had contacted themWe contacted our collection agency and they confirmed they had attempted to contact the complainant several times by phone and had left voice mail messages for themFurther, our collection agency had mailed written correspondence to the complainant seeking paymentWe had mailed this customer nine monthly statements, followed by two monthly collection warning letters before we referred the account to collectionsOur goal is to resolve customer past due balance matters between us and the customer, but if we do not receive payment after repeated efforts on our part, we do utilize a licensed and bonded collection agencyIf a customer clears the balance due with the collection agency, we will consider extending credit again Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/16) */ The business's response to my complaint does not satisfy my request I requested written verification that my account has been taken out of collectionsAlso, I requested an invoice detailing the dates and descriptions of the services performed so that I could verify this as a valid debtTo date, I have received none of the information requested Final Business Response / [redacted] (4000, 14, 2015/11/30) */ Ms [redacted] has been provided Estimates of Benefits and invoices detailing the dates and descriptions of the services performedIn addition, she was provided monthly statements and two monthly collection warning lettersShe did not respond to any of our attempts to contact her to work out a payment planThe account was turned over to collections When the account is turned over to collections, it is no longer under our controlMs [redacted] needs to contact the collection agency and arrange for payment of the past due balanceAll the information that she requests has been sent to the collection agencyWe cannot request that this account be taken out of collectionsMs [redacted] had numerous opportunities to settle this with A Chance to Grow before it got to collections Final Consumer Response / [redacted] (2000, 16, 2015/12/11) */

Initial Business Response /* (1000, 5, 2015/10/27) */
We left a voice mail message for the complainant after we received a payment. At the time, we did not have anything open to post the payment to because we had sent the account to collections. The complainant called back and was wondering where...

the check was. We told the complainant it would be mailed to them that week and it was mailed. We also mentioned during the call that they should send their payment to our collection agency as the account had been referred to collections. The complainant started screaming at our staff person on the phone. The complainant said no one from the collection agency had contacted them. We contacted our collection agency and they confirmed they had attempted to contact the complainant several times by phone and had left voice mail messages for them. Further, our collection agency had mailed written correspondence to the complainant seeking payment. We had mailed this customer nine monthly statements, followed by two monthly collection warning letters before we referred the account to collections. Our goal is to resolve customer past due balance matters between us and the customer, but if we do not receive payment after repeated efforts on our part, we do utilize a licensed and bonded collection agency. If a customer clears the balance due with the collection agency, we will consider extending credit again.
Initial Consumer Rebuttal /* (3000, 12, 2015/11/16) */
The business's response to my complaint does not satisfy my request.
I requested written verification that my account has been taken out of collections. Also, I requested an invoice detailing the dates and descriptions of the services performed so that I could verify this as a valid debt. To date, I have received none of the information requested.
Final Business Response /* (4000, 14, 2015/11/30) */
Ms [redacted] has been provided Estimates of Benefits and invoices detailing the dates and descriptions of the services performed. In addition, she was provided monthly statements and two monthly collection warning letters. She did not respond to any of our attempts to contact her to work out a payment plan. The account was turned over to collections.
When the account is turned over to collections, it is no longer under our control. Ms [redacted] needs to contact the collection agency and arrange for payment of the past due balance. All the information that she requests has been sent to the collection agency. We cannot request that this account be taken out of collections. Ms [redacted] had numerous opportunities to settle this with A Chance to Grow before it got to collections.
Final Consumer Response /* (2000, 16, 2015/12/11) */