TurnUp Group, LLC

The customer is due an autographed poster of the band, we will gladly send that to himWe are sorry that he missed the meet & greet event, but ultimately, it is the customer's responsibility to check his or her email and read the instructionsThis customer also disputed this charge with his bank/credit card company, we disputed this chargeback and won the case as we presented evidence showing we informed the customer of the time change far enough in advanceAlso attached is a screenshot of our merchant account where one can see that we won the case and had the funds sent back to our account when they ruled in our favor Please let me know if you need additional information or clarification on this matter Thank you!

Complaint: ***
I am rejecting this response because: their response about the credit card dispute is not true
Regards,
*** ***

The customer is due an autographed poster of the band, we will gladly send that to him. We are sorry that he missed the meet & greet event, but ultimately, it is the customer's responsibility to check his or her email and read the instructions. This customer also disputed this charge with his...

bank/credit card company, we disputed this chargeback and won the case as we presented evidence showing we informed the customer of the time change far enough in advance. Also attached is a screenshot of our merchant account where one can see that we won the case and had the funds sent back to our account when they ruled in our favor.
 
Please let me know if you need additional information or clarification on this matter.
 
Thank you!