Turpin Chevrolet Oldsmobile, Inc.

Paradise F PointSan Diego's Island ResortRevdex.comServing San Diego, Orange & Imperial CountiesAttn: [redacted]4747 Viewridge Ave #200San Diego, CA 92123-1688Dear [redacted],RECEIVED MAY 08 20VWe are writing in response to complaint ID [redacted] — "no response." upon...

researching our files we did not have a record of the initial letter thus we did not respond. I apologize for that and appreciate your reminder letter that we did receive. [redacted] no longer works for Paradise Point Resort & Spa and seeing that the correspondences are addressed to him leads us to believe that is what caused the lack of response on our end. Going forward, if you could please update your files to reflect that [redacted] — Director of Operations, will be the new point of contact we would appreciate it.With regards to Mr. [redacted], we have maintained contact with him on multiple occasions by telephone, and e-mail and on one occasion we even spoke with his cousin "[redacted]" who was acting on his behalf while Mr.[redacted] was traveling our of Country. Early on we escalated Mr. [redacted]'s concerns to our insurance carrier —[redacted] for full review and consideration. I have correspondence from [redacted] that indicate that they also spoke with Mr. [redacted] and his travel companion via telephone. At the conclusion oftheir investigation they informed Mr. [redacted] of their findings via telephone and US Mail.We respectfully request that you update our reliability report accordingly.Please let us know if you require anything additional?Thank you,[redacted]Director of Risk ManagementParadise Point Resort and Spa