ID [redacted] Mr [redacted] -I would like to apologize for the way you were treated at Honda Mentor on Friday, December 26th If you feel that you were disrespected in way, we are sorry At Honda Mentor, we appreciate our customers and try to treat each one in the highest regards I apologize for the way you feel you were treated I was not at Honda Mentor at this point in time, I was the General Manager at one of our other Penske Cleveland Stores I became the General Manager here in the middle of January I have addressed this issue with the people involved One of them is no longer employed with Honda Mentor.In regards to the residual value of your vehicle, here is a website that explains a lot of questions in regards to lease questions and end of lease options: [redacted] If there is anything we can do to win back your trust and confidence, please reach out to me and let me know.Thank you, [redacted] General ManagerHonda Mentor [redacted] [email protected]
We had [redacted] bring her vehicle back in and we repaired the dashboard and the customer is now satisfied.Thank you,[redacted]General ManagerHonda Mentor[redacted]
Mr. [redacted] purchased a 2006 Honda Ridgeline with 210,456 miles on the truck at the time of delivery. This truck is 12 years old and well out of any factory warranty and was purchased AS-IS.We did a one-time good [redacted] for the replacement of a radiator and engine. This vehicle was purchased AS-IS and...
any brake maintenance would be at the owners expense.Mr. [redacted] also still owes us $1000 for his insurance deductible for the accident he was in with our loaner vehicle. Thank you,[redacted]
Like I stated before Mr. [redacted] Purchased a 2006 Honda Ridgeline with 210,000 miles on it which was sold AS-IS with no dealer implied warranty. Mr. [redacted] purchased a 24 month 30,000 mile stated component extended warranty. Mr. [redacted] purchased the Silver coverage which also includes the Power Train Plus coverage.I have attached the back of the contract which states exactly what parts are covered and I also attached what it does not cover which clearly states that brake pads and shoes, brake rotors and drums are not covered by the warranty.All parts stated as covered on the warranty contract would be covered if they failed.Honda of Mentor has went above and beyond by replacing the engine and radiator on a vehicle that was sold AS-IS and Honda of Mentor has no more financial or goodwill obligations to this vehicle.Thank you,Greg [redacted]Honda of Mentor[redacted]
ID [redacted]Mr. [redacted]-I would like to apologize for the way you were treated at Honda Mentor on Friday, December 26th. If you feel that you were disrespected in way, we are sorry. At Honda Mentor, we appreciate our customers and try to treat each one in the highest regards. I...
apologize for the way you feel you were treated. I was not at Honda Mentor at this point in time, I was the General Manager at one of our other Penske Cleveland Stores. I became the General Manager here in the middle of January. I have addressed this issue with the people involved. One of them is no longer employed with Honda Mentor.In regards to the residual value of your vehicle, here is a website that explains a lot of questions in regards to lease questions and end of lease options: [redacted]If there is anything we can do to win back your trust and confidence, please reach out to me and let me know.Thank you,[redacted]General ManagerHonda Mentor[redacted][email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Dear sir, I purchased the car with your extended warranty. Also took the car to your service department several times and was told nothing was wrong. When I took the car to you competitor they gave me a list of things that where not only wrong with the car but where dangerous and that the car should have never been sold in that condition. If I take the car to your mechanics when I feel something is wrong please explain to me why I was consistently turned away and told nothing was wrong. Your manager Gary that I was working with never called me about the arrangements and he stated that he would. I stand by my statement you company sells cars with no regards to the buyers life.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer purchased the truck AS IS NO WARRANTY. He brought the vehicle within 5 days with an issue and Honda of Mentor did a one time goodwill consideration even with the vehicle being AS IS NO WARRANTY. Honda Mentor will reimburse Mr. [redacted] $150 since they have already gone...
above and beyond on a 2004 AS IS NO WARRANTY vehicle. Thank you,[redacted]
ID [redacted] Mr [redacted] -I would like to apologize for the way you were treated at Honda Mentor on Friday, December 26th If you feel that you were disrespected in way, we are sorry At Honda Mentor, we appreciate our customers and try to treat each one in the highest regards I apologize for the way you feel you were treated I was not at Honda Mentor at this point in time, I was the General Manager at one of our other Penske Cleveland Stores I became the General Manager here in the middle of January I have addressed this issue with the people involved One of them is no longer employed with Honda Mentor.In regards to the residual value of your vehicle, here is a website that explains a lot of questions in regards to lease questions and end of lease options: [redacted] If there is anything we can do to win back your trust and confidence, please reach out to me and let me know.Thank you, [redacted] General ManagerHonda Mentor [redacted] [email protected]
We had [redacted] bring her vehicle back in and we repaired the dashboard and the customer is now satisfied.Thank you,[redacted]General ManagerHonda Mentor[redacted]
Mr. [redacted] purchased a 2006 Honda Ridgeline with 210,456 miles on the truck at the time of delivery. This truck is 12 years old and well out of any factory warranty and was purchased AS-IS.We did a one-time good [redacted] for the replacement of a radiator and engine. This vehicle was purchased AS-IS and...
any brake maintenance would be at the owners expense.Mr. [redacted] also still owes us $1000 for his insurance deductible for the accident he was in with our loaner vehicle. Thank you,[redacted]
Like I stated before Mr. [redacted] Purchased a 2006 Honda Ridgeline with 210,000 miles on it which was sold AS-IS with no dealer implied warranty. Mr. [redacted] purchased a 24 month 30,000 mile stated component extended warranty. Mr. [redacted] purchased the Silver coverage which also includes the Power Train Plus coverage.I have attached the back of the contract which states exactly what parts are covered and I also attached what it does not cover which clearly states that brake pads and shoes, brake rotors and drums are not covered by the warranty.All parts stated as covered on the warranty contract would be covered if they failed.Honda of Mentor has went above and beyond by replacing the engine and radiator on a vehicle that was sold AS-IS and Honda of Mentor has no more financial or goodwill obligations to this vehicle.Thank you,Greg [redacted]Honda of Mentor[redacted]
ID [redacted]Mr. [redacted]-I would like to apologize for the way you were treated at Honda Mentor on Friday, December 26th. If you feel that you were disrespected in way, we are sorry. At Honda Mentor, we appreciate our customers and try to treat each one in the highest regards. I...
apologize for the way you feel you were treated. I was not at Honda Mentor at this point in time, I was the General Manager at one of our other Penske Cleveland Stores. I became the General Manager here in the middle of January. I have addressed this issue with the people involved. One of them is no longer employed with Honda Mentor.In regards to the residual value of your vehicle, here is a website that explains a lot of questions in regards to lease questions and end of lease options: [redacted]If there is anything we can do to win back your trust and confidence, please reach out to me and let me know.Thank you,[redacted]General ManagerHonda Mentor[redacted][email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Dear sir, I purchased the car with your extended warranty. Also took the car to your service department several times and was told nothing was wrong. When I took the car to you competitor they gave me a list of things that where not only wrong with the car but where dangerous and that the car should have never been sold in that condition. If I take the car to your mechanics when I feel something is wrong please explain to me why I was consistently turned away and told nothing was wrong. Your manager Gary that I was working with never called me about the arrangements and he stated that he would. I stand by my statement you company sells cars with no regards to the buyers life.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer purchased the truck AS IS NO WARRANTY. He brought the vehicle within 5 days with an issue and Honda of Mentor did a one time goodwill consideration even with the vehicle being AS IS NO WARRANTY. Honda Mentor will reimburse Mr. [redacted] $150 since they have already gone...
above and beyond on a 2004 AS IS NO WARRANTY vehicle. Thank you,[redacted]