Turtle Wax Car Wash

Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ We ran the customers credit based on authorization we obtained from the customer on the credit application that was signedWe submitted the customers information to the banks that are listed on the credit application to get the customer the best financing available based on the terms he wanted, but unfortunately the banks were not able to approve his application on the terms the customer wantedWe have proof of the credit application the customer signed if they need proof

Initial Business Response / [redacted] (1000, 5, 2016/06/10) */ The customer purchased the vehicle on 5-6-The purchase price for the vehicle was and is $21,973.26, the customer purchased additional aftermarket products that included Service Contracts in the amount of and Gap Contract in the amount of $after sales tax and the rebates and trade in value the final contract was $23,We have multiple forms as well as the contract that the customer has signed acknowledging that he went over these items and was aware of all the amounts he is now questioningWe are not understanding how he could have signed multiple documents and is now claiming a month later that he is confusedWe are more than willing to meet with the customer and go back over all the documents that he signed and answer any questions that he may haveHowever this loan is funded and has been completed at this point in timeWe would like to add that the customer agreed to purchase the car at the $20,before the customer went to the Finance department and purchased the additional item

We are sending the check out today to the customer Thank you

The customer did come into the Dealership to purchase a vehicleThe customer came and signed a contract late in the evening and our Finance Department explained to the customer that the deal needed to be prechecked, however they let the customer take the vehicle on a Borrowed Car Agreement and
receipted in the $down payment made by the customerThe next day the customers came back and we let them know that they were not approvedA third party that was with the customers began yelling and getting angry with one or more of our sales teamWe apologized about the situation and we agreed to refund the customer their down payment in the form of a checkWe do not keep cash on the premises everything is deposited dailyWe have the check ready and the customers have not picked up the down paymentWe are willing to mail the down payment to the customer or they may still pick it up in person if they would like

Initial Business Response /* (1000, 5, 2015/12/21) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@loveautomotivegroup.com
On 12/21/15 Service Manager tried to contact customer. Left message at XXX-XXX-XXXX and XXX-XXX-XXXX. Part has been ordered...

for customers repair needed for inop blinker. ETA on part 12/23/15, Customer will be contacted when part arrives for no charge installation for customer.

Initial Business Response /* (1000, 5, 2015/07/24) */
We ran the customers credit based on authorization we obtained from the customer on the credit application that was signed. We submitted the customers information to the banks that are listed on the credit application to get the customer the...

best financing available based on the terms he wanted, but unfortunately the banks were not able to approve his application on the terms the customer wanted. We have proof of the credit application the customer signed if they need proof.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Yes we received the refund.

Mr. [redacted] purchased a Mazda from Bakersfield Mazda. We contacted Infiniti and received an amount owed for lease return and included in that was two monthly payments left, and a disposition fee to which we promptly paid to Mr. [redacted]. Later there was a bill presented to Mr. [redacted] regarding...

excessive wear and tear as well as scratches on the vehicle. This bill was from Infiniti. When we were called we stated that we paid the agreed upon amount but that we could not cover the other fees from Excessive wear and tear and scratches in the paint. This would be the customers option to arbitrate his concerns about condition on vehicle with Infiniti. Mr. [redacted] is a valued customer of Bakersfield Mazda and his satisfaction is of the upmost importance to us.

Final Consumer Response /* (2000, 6, 2016/03/17) */
This issue has been resolved as of March 14th, 2016. The business that I made a complaint against, have issued me a check refunding my deposit back in full and the contract has been terminated without any further disappointing issues.
I'm not...

sure if the company will respond on their behalf, they have asked me to please let the Revdex.com know that everything has been resolved to my satisfaction.
Thanks!!

We are sending the check out today to the customer.
Thank you.

Initial Business Response /* (1000, 5, 2016/06/10) */
The customer purchased the vehicle on 5-6-16. The purchase price for the vehicle was and is $21,973.26, the customer purchased additional aftermarket products that included Service Contracts in the amount of 2944.00 and Gap Contract in the...

amount of $795.00 after sales tax and the rebates and trade in value the final contract was $23,739.00. We have multiple forms as well as the contract that the customer has signed acknowledging that he went over these items and was aware of all the amounts he is now questioning. We are not understanding how he could have signed multiple documents and is now claiming a month later that he is confused. We are more than willing to meet with the customer and go back over all the documents that he signed and answer any questions that he may have. However this loan is funded and has been completed at this point in time. We would like to add that the customer agreed to purchase the car at the $20,000 before the customer went to the Finance department and purchased the additional item.

After reviewing the customers concern and speaking with our Service Manager and the repair technician about Mr [redacted] repairs the high pressure fuel rail feeder junction at the fuel rail assembly came in leaking fuel. Mr [redacted] approved the fuel rail feeder replacement for repair. During the repair...

tech found a Fuel Rail bolt appeared to be missing and the flange bracket was bent which caused the leak. Tech then noticed the bolt was not missing the head of the bolt was broken off and still has a piece of the bolt inside the mounting bracket. Tech tried to remove broken bolt but had no success. Advised customer a new fuel rail will be necessary to keep from bending the junction between the 2 parts again and causing a leak. Service Manager sent current fuel rail to a machine shop to try to get the broken bolt extracted Machine shop was able to retrieve bolt with no additional cost to customer and original fuel rail will be reinstalled with a new fuel rail feeder tube for the customer. Eta to be finished with this repair will be 1/5/18. Customer will be notified.

I am rejecting this response because:
The contract we signed has a due bill which clearly states the Mazda will cover the last payment of the lease, the disposition fee, as well as any other expenses with the returned lease. I have never been told it is not their policy to not cover wear and tear. I have only been told that they were looking into it and never heard anything back. I didn’t make any demands with the lease from Mazda. Everything they wrote in the contract was offered ny them to make sure we left in their car.