Turttle's Auto Glass

I am rejecting this response because:This company specializes in mobile auto glass replacement.  Their entire operation is built around coming to the customer.  Now their response is, since there is a complaint, that I am to go to their location.Additionally, they are suggesting that I am not a customer of theirs by stating that I have to prove, via "documentation", that their services were indeed utilized.  Of course coming up with a very small, hand-written "receipt" might be difficult for me as I have moved twice since the service was performed.  However, businesses are required by law to retain their paperwork and records for a determinate period of time for transactions.  If required, I could contact my insurance company at the time, request a record that Turttles Auto Glass was indeed paid for services to my vehicle.  At which point they would still be instructing me that I need to go to wherever they are located, effectively changing the contract to which myself, and Turttles, entered into which was that the company would come to me for requested services.This company is doing the exact opposite of precisely what the Revdex.com is attempting to accomplish; Better Businesses.  Instead of remedying a shortfall of their abilities as a competent glass replacement company, their solution is to tell me to "prove it" that I was a customer of theirs, and even if I could, I had to now change the standard  to which they would typically conduct a similar situation; I am to now chase down a mobile company to get something fixed that has not been right since they broke it originally.Well to their response I say this:  I will get my documentation, I will offer it for proof, but I will now be asking for damages to said vehicle to have the entire dashboard replaced, (since they broke it) and have another company fix the detached sensor, all to which I will hold Turttles Auto Glass held finacially responsible.  Good day.Sincerely, [redacted]

Review: A few years ago I was in the need of having the windshield replaced in my truck. I called around to several businesses to attain a mobile service that would work with me by coming to my location.Turttle's repairman came out on time and got to work. First, he used a reciprocating saw to cut through the adhesive. Sound good until I realized that the saw banged against the dashboard and broke it (so afterwards it rattles and moves around). Second, I noticed the next day that the temperature sensor that mounts onto the windshield was dangling. Third, after the first rain came, I had a fairly serious leak from the top of the windshield that would drip onto the steering wheel, me and the floor.I notified whoever answered at Turttle's about these three problems. That said the would look at the dash, re-adhere the sensor and fix the leak. When the next repairman came to my home, he told me he knew nothing about the dash, he put some double sided type on the sensor and silicone or something similar to plug the hole. The leak stopped, the dash continued to rattle and the sensor dropped back off after a few days. I called them back and they assured me that they did not break the dashboard and that I would have to just push the sensor back up.I ended up jamming some foam between the dash and windshield to minimize the rattling and did nothing about the sensor. I recently called to have the sensor issue permanently fixed. I was told that I would have to provide all paperwork from the original work and that I would have to drive to their location to have the repair done. Since this was a mobile service (as is their specialty) I thought that was a preposterous response and that I would be filing a complaint. I was instructed to "go ahead" so I am now following up on that.Desired Settlement: As a direct result of this company's incompetence, their utter lack of professionalism and their overall rude behavior, I would like this fixed by another fairly local company and for Turttle's to cover the entire cost of those repairs.

Consumer

Response:

I only received a handwritten receipt for the service performed which, I am sure I no longer have. It had no details of any warranty printed on it as far as I know. When I called this company to originally have the work done and make an appointment, I was verbally told that their work carried a "Lifetime Warranty". However, I can possibly get some type of documentation of the exact date and work performed by my former insurance company that paid for this work, but it would most certainly take more than five days.[redacted]

Business

Response:

Company states: I have communicated to this consumer that if he has a warranty concern then he needs to bring in the vehicle so we can help him. He also did not provide any documentation to show that this was done by our company.

Consumer

Response:

I am rejecting this response because:This company specializes in mobile auto glass replacement. Their entire operation is built around coming to the customer. Now their response is, since there is a complaint, that I am to go to their location.Additionally, they are suggesting that I am not a customer of theirs by stating that I have to prove, via "documentation", that their services were indeed utilized. Of course coming up with a very small, hand-written "receipt" might be difficult for me as I have moved twice since the service was performed. However, businesses are required by law to retain their paperwork and records for a determinate period of time for transactions. If required, I could contact my insurance company at the time, request a record that Turttles Auto Glass was indeed paid for services to my vehicle. At which point they would still be instructing me that I need to go to wherever they are located, effectively changing the contract to which myself, and Turttles, entered into which was that the company would come to me for requested services.This company is doing the exact opposite of precisely what the Revdex.com is attempting to accomplish; Better Businesses. Instead of remedying a shortfall of their abilities as a competent glass replacement company, their solution is to tell me to "prove it" that I was a customer of theirs, and even if I could, I had to now change the standard to which they would typically conduct a similar situation; I am to now chase down a mobile company to get something fixed that has not been right since they broke it originally.Well to their response I say this: I will get my documentation, I will offer it for proof, but I will now be asking for damages to said vehicle to have the entire dashboard replaced, (since they broke it) and have another company fix the detached sensor, all to which I will hold Turttles Auto Glass held finacially responsible. Good day.Sincerely, [redacted]

Consumer

Response:

Hello. My name is [redacted]. I had recently submitted a complaint regarding Turttles Auto Glass.As a reminder, they have profusely stated that they have never provided service to my vehicle. The enclosed document absolutely and precisely squelches their dubious claim.Additionally, they are a "mobile" service company (replacing auto glass at customer's respective locations). They added that any corrections that they needed to make for their sub quality workmanship would now necessitate that the normal method for work now be conducted at "their location". A representative has already once come back to my home to repair a leaking window (water pouring in above the driver's position) and to reattach the sensor mounted to the top, center of the windshield.It is precisely this sensor that has never been properly reattached since the initial work by "Turttles" some three-and-a-half years ago. The very unfortunate part of this is that it appears to be a simple piece of high-quality "double-sided tape" is all that is needed to correct this problem. Prior to their dispute to my claim that they indeed did service my vehicle, they could have simply offered to mail a piece of tape to see if that would correct the problem. This company has completely destroyed and chance of getting any repeat business due to the shockingly poor level of customer service. As well, they have risked getting a downgraded rating from The Revdex.com. This type of interaction with the public is the very foundation for which The Revdex.com is in existence. Frankly, they deserve such a downgrade.Thank you,[redacted]

These guys are profrssional and clean... I will use them for all my glass needs..