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Tuscany Las Vegas

255 E Flamingo Rd Ofc, Las Vegas, Nevada, United States, 89169-4708

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Reviews Hotels, Casino Tuscany Las Vegas

Tuscany Las Vegas Reviews (%countItem)

My fiancé, daughter, and I stayed here for an extended period while we wait to move in to our new home. Long story short, We are still waiting on two deposits for $100 each. The first one we have had plenty of conversations with the front desk people about and it has been well over the 7 business days and they keep telling us it's been released so we need to contact our bank. Today we called the Tuscany suites with a rep from my bank on the line to inquire about the now TWO deposits. Upon calling we are being told they can't release our receipts and only the accountant can but she also keeps giving us the run around. Basically nobody is taking accountability about where the $200 are. Our bank let us know they are not holding anything on their end and Tuscany suites is simply not complying or giving me a number or contact to someone who can help us. They basically stole $200 from us at this point. They have no corporate number available online, so we keep having to deal with the same incompetent people at the front desk. How do they expect people to just lose out on $200 because they can't properly do their job.

We both got food poisoning.My husband talked to night manager and was told we would be refunded.They ruined our wedding and won't refund.
After 19 years together, we went to Las Vegas to get married. The second night we both got food poisoning. It was late when we ate but that is no excuse for serving food that makes you sick! I was still throwing up the next day an hour before we got married. We went back to bed immediately after the ceremony. My husband went down that night and told the night manager what happened. The night manager wrote everything down, apologized and said that we would be refunded the $213 and only be charged the $90 room fees. They immediately deducted the $90 from our checking account but are now refusing to credit our *** Credit Account the $213. My husband also told him that the refrigerator was not cold and the freezer did not work at all, the microwave was filthy dirty and in the closet on the thing that you are supposed to put your suitcase on, they did not clean the room properly (they "cleaned" while we were getting married and there was still vomit on the toilet bowl when we returned, all they did was leave clean towels.We waited 19 years to get married; they ruined my wedding day and to add insult to injury, refused to refund the money that they said they would. This is not about the $213, it's the principle of this whole thing that has me furious! At the very least, they should be made to honor their word. We were there Oct 14-17, 2019. Thank you very much for your help. Mr. and Mrs.(***) *** P.S. We did this through *** and the receipt is on their website but I don't know how to send it to you.

Desired Outcome

They can either credit our *** account or refund us the $213 they said they would. Thank you.

I stayed at the property in question and encountered several bugs in my room. Huge health concern and I demand a full refund.
Hello my name is *** and I stayed at your property this past week. I had booked reservations from August 29 through September 2. On the morning of September 1st, I was awaken out my sleep at approximately 8:30 am to something crawling on my face! Startled, I ran to the bathroom to see what I had just killed on my face and it was a bug! I was in complete shock. I walked over to my bed and saw another live and crawling bug on my pillow. I was in complete disgust. At that moment I knew these bugs were bed bugs. I had so many emotions. However I was *** that I been sleeping in a bed and room infested with bed bugs. This is a huge health concern to my well being and I don't believe your staff handled my concerns properly. I took several pictures of the bugs and inspected my room further. I found two other dead bugs on the carpet which I also took photos of. I find an issue with this as my room had been cleaned several times during my stay so these bugs should have been vacuumed up if they had been there from the first day I arrived. Furthermore I became more frustrated with your staff when I called down to the front desk and spoke to Eden. She stated that I would be reimbursed one day of resorts fees. I couldn't believe what I was hearing. There was no apology. No concern for my health. No concern at all. It almost made me think this complaint was "normal" to her. She was very nonchalant and was empathetic to my concern or feelings. I later asked to speak to her manager as I noticed she was getting her information from someone behind the scene. I asked to speak with that individual. That's when I came in contact with Julian the hotel manager. I couldn't believe he also didn't have the customer service skills to handle a complaint such as mine and talk to me face to face after I explained all the bugs I just found in my room. The entire staff looked at me as if I had the issue not the property. I demanded for a full refund! However I was given excuse after excuse as to why that was not an option and them moving my room was an accommodation. Absolutely ridiculous. I have bedbugs in the room I'm paying for and your staff tells me I'm being accommodated because they switch my room? Is that what Tuscany Resorts call great customer service? I hope not. I'd like a full refund and an apology. I'd also would like to be contacted by someone from corporate regarding my stay. I have made a complaint with the ***. This is unacceptable. Your resort should have a clear policy and procedure to follow when a guest comes in contact with bed bugs. Especially when members of your staff also saw them in my room when I pointed them out. This will be the last time I stay at your property. Also I'll be letting my friends and family know how you all treat your guest and turn your heads to their will being of health. I'll make sure none of my friends book at your property due to your bed bug problem. I'll be waiting to hear from an individual in the corporate office who can handle my concerns. As well as let me know what test results were found on the mattress. It almost like your staff was calling me a liar about my findings. Very disappointed in the service I received. Lastly I'd like to add I'll be going to the doctor once I'm home to get an second opinion on the bites I found on my arms and chest. Since my return home I've called several times asking for an update and a call from Alex *** or the General manager Grayson.***. I was called today by Micheal from security who stated test results came back negative for bed bugs however the photos don't lie that I took. He was not able to tell me the steps the took to test the mattress in question or provide the report. Further more they felt that refund of resort fees were enough and I didn't use any of the amenities. We literally slept there only. This is a huge health concern. I'd like a full refund for sleeping with bed bugs.

Desired Outcome

I'd like a FULL REFUND COMPENSATION for my inconvenience as well as for the disgusting room we slept in for several days with bugs. I was bitten on my arms and it's not fair I paid my hard working money to a facility who had bugs in the room I slept in. As well as the customer service that was provided was horrible. I was treated as if bugs in rooms crawon my face and in my bed is normal. I was transferred to multiple people in the hotel as if my concern and health was not an issue. To top things off it's almost like I'm being told I'm a liar when there are pictures and videos. Security even came to my room and saw the bugs. The bell boy stood at the door not wanting to help move my things until I told him this was his job. I had to go down to the lobby to request my money back and Eden said all she could give me was 30.00. I literately killed a bug on my face and got up to see one crawling on the bed. I demand a full refund as I was not given a clean room free of insects. As well as the inconvenience and lack of empathy from all the employees was disappointing. I didn't receive a apology until I handed in my statement at 2am on our departure.

Tuscany Las Vegas Response • Sep 09, 2019

In regards to Mr. report of bugs in his room, asserting they were bed bugs, our staff immediately relocated him to another room; though he was requested to complete a statement for accurate reporting, the guest refused to do so. With stringent policies in place to both appropriately and effectively handle such reports, a professional third-party company inspected the room and provided their own report of negative findings for any such pest activity. The guest was advised of their findings and informed his partner, ***, who immediately demanded to be compensated for the entirety of his stay in addition to a future stay.

As a gesture of good-will towards Mr. for the inconvenience and wishing to provide a positive experience while at our hotel, we removed four night's resort fees. With his partner still doubting the results, we extended the offer of initiating a claim with our insurance so any negligence and losses may be assessed; however, the guest declined.

Customer Response • Sep 10, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately some of the information stated by Tuscany Suites is incorrect. When I brought the matter of the bed bugs to the attention of the front desk manager Eden I was immediately transferred to security without an apology or explanation. I was confused as I was awaken out of my sleep to a bug I just killed on my face. There was no discussion of compensation until I went down to the front desk. I wasn't even offered to move my room yet. I'm requested to be moved. However Eden stated she would give me one night of resort fees back for my inconvenience which was not satisfactory to me when finding any kind of bugs in your bedding bet yet a bed bug. In addition to the dead bugs in carpeting as well. After going back and forth with Eden I requested to speak to the person she kept going to the back to speak to who was *ulian. At that time they gave me a rough total of 130 back of resort fees. This was still unacceptable. I wasn't going to continue to go back and forth with them and asked for the information of the manager and was given Alex *** name and told to call him as he wasn't in and that was all they could do fo me. Because of the event I had to attend that day I couldn't continue to to discuss my disappointment and dissatisfaction with the property. I was told as an "accommodation" they would move me. This I did right away knowing I was going to be late to my prior engagements in Vegas. I was given a document to complete and told to fill it out and return it to security before I checked out. I later asked where could I email my report as I wanted to attach the photos and videos I took. I was given several emails however all of them were unable to receive the email. Security sat with me trying to figure out why I could not email my report. We tried several emails. Finally I was given a personal email from security and my report finally went through in which was printed and I signed and dated the email before leaving the property. I didn't refuse to give my complaint at all. But the document they gave didn't provide enough space nor I wouldn't be able to share my pictures of the bed bug and other bugs I found had I not done it this way. Once home I had not heard from management so my wife called to the property. She was given the run around for 5 minutes before Eden spoke with her and said they would have someone call her or I regarding the incident. My wife has spoken to several people at the property and has gotten more run around information. The property declined to give me a full refund of my stay or pay for the dry cleaning of my clothing to ensure bedbugs are not brought into our home. My wife has also requested a copy of the report that the property states the room tested negative for bed bugs. In addition asking if that's the case what was the bugs in the photos I've taken? The property has not been able to answer these questions. Im seeking a full refund or for the Tuscany to pay for the dry cleaning services of my clothing. Also I have not personally gotten an apology from the property on how this matter has been handled. My wife has spoken to General Manager Grayson *** who called her regarding the incident and showed no empathy and didn't even apologize to her until she mentioned an apology. I'd like him to give me a call since they have a issue speaking to my wife. They have my phone number as well.

We had the 2 bedroom suite and one was infested with carpet beetles which leave bites like bed bugs.
The hotel staff are clueless and push everything to a manager who never contacts you (until a week after you leave)
They downgraded our room with no refund offered.
And no compensation for ruining our holidays.

I have a reservation booked here next week that I booked a couple months ago. I checked the rates again today, and if I booked my room today, the rate would be half of what it was when I booked.

I called the hotel to see if I could rebook, and they refused, stating I would lose my $136 deposit if I rebooked.

WHAT A JOKE!!!

So because I booked 2 months in advance, I have to pay double for what it would be if I booked a week before my stay?? How unethical is that??????? I haven't even checked in yet and I'm already having a horrible experience with this hotel. Considering just cancelling and losing my deposit and taking my business elsewhere anyway

On August, 30, 2018 I slipped and fell in a bathtub in Suite ***.The tub has NO non-skid strips, NO bathmat, NO handrails along the walls. I AM 72.
Hotels may be found negligent if they knew or should have known, upon reasonable inspection, of the existence of a danger or hazard and failed to take action to correct it and/or warn guests about it. Accordingly, hotels have an affirmative duty to inspect and seek out hazards that may not be readily apparent, seen or appreciated by patrons and guests. The hotel will be liable for any resulting harm or damage caused by its negligence.
The Duty to Provide SAFE Premises include installation and ongoing maintenance of any of the following in its bathrooms: non-skid strips on the tub or shower floor, a bathmat, handrails along the walls of the tub for gripping and/or like devices designed to reduce the dangers. Failure to provide, and keep in good form, these simple apparatus deprives the guest of protection against falling, and in many states opens the door, to a founded lawsuit.
I slipped and fell in a Tuscany Suites bathtub located at ***
The Tuscany Suites bathtub in Suite *** has NO non-skid strips in the tub, NO bathmat, NO handrails along the walls of the tub for gripping, NO devices designed to reduce the dangers to Me of slipping and falling inside the bathtub.
Inside the bathtub the length is maybe 5 feet. It's small for a Hotel, especially Tuscany Suites which is a Four Star Hotel. The left side of the bathtub, as I AM facing the hot and cold water valves, the left side is about 8 inches wide. The usual design of a bathtub is that it is 8 inches, or the same width, all the way around. However the right side of the bathtub is less than 1/4 of an inch wide!!! There is NO support. This is NOT obvious since everything is white including the soap dish which holds the soap. I also wear prescription eyeglasses which I do not wear in bathtubs or showers. When I put My Hand on the right side of the bathtub to ease Myself into the water, My hand slipped because there is no support at all!!!
Therefore in that awkward position of being bent down and leaning back, I slipped and fell into the bathtub. I panicked and tried to get out and slipped again. The bathtub is partially hidden behind the bathroom door. The shower and bathtub are separate. The shower and the toilet with its own room are straight ahead. The sink and mirror are on My left side as I enter the washroom. The Bathtub is on My right side partially hidden behind the bathroom door. I have never scrutinize a bathtub or measure its sides before getting in.
I do not gamble. I do not drink alcohol or take illegal drugs. I do not indulge in legal recreational marijuana. There must be records of people hurting themselves in that poorly designed hazardous bathtub in Tuscany Suite ***. The full length living room mirror is all scratched up. They may have stopped using that inferior room.
I was taken to an Emergency Ambulance in a Stretcher and the neck brace. The Ambulance took Me to the ER at ***.
My injuries are:
(1) Acute low back pain (strain/sprain) due to slipping backwards into poorly designed approximately 5 feet short in length bathtub, twice!!! Slipping the second time in My immediate attempt to get out of that bathtub. We repeat, there are NO non-skid strips on the bathtub floor, NO bathmat, NO handrails along the walls of the tub for gripping. There are NO devices designed to reduce the dangers of slipping and falling.
(2) Neck Sprain/Strain, Spasms due to the sudden bending of My Neck when I slipped and fell and My Buttocks suddenly and violently hitting the bottom of that terribly designed bathtub viciously jarring My Spine and especially My lower back.
(3) Facial Contusion pain due to hitting My Face on the bathtub soap-dish-holder and breaking a tooth on the right side of My whole Mouth still today. I AM now in need of a full mouth of dental implants, upper and lower.
(4) Headaches. My age is 72.

Desired Outcome

A refund from/and medical and dental expenses to be paid by Tuscany Suites and Casino

Deposit not returned
I was charged $100 deposit for "incidentals" on my credit card at check in and was told I would be credited upon check out if it wasn't used. On June 3, 2018 I checked out of the Tuscany and was told my deposit would be credited in 5 to 7 business days. It is now June 16 and I called them today and was told that they credited "the wrong credit card". ARE YOU KIDDING ME?! What even require a deposit? Why not an immediate deposit credit, my payment was taken immediately. Deposited to the wrong credit card. really? How does that happen?

Desired Outcome

IMMEDIATE CREDIT of my deposit.

Tuscany Las Vegas Response • Jul 17, 2018

I do apologize that a clerical error at checkout caused your refund to be delayed Mr.. I show that the refund was posted on 6/16/18 and my Director of Hotel Operations reached out and confirmed that you had received it back. I apologize for any inconvenience this delay may have caused and we are looking into the incident to insure that it doesn't occur with any future guests.

I ate at Marilyns's cafe and I ended up with food poisoning for over 14hrs. I called and left a message I have yet to get a call back. My daughter also got ill.

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Address: 255 E Flamingo Rd Ofc, Las Vegas, Nevada, United States, 89169-4708

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