Tuscany Salon Reviews (2)
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Address: 8912 E. Pinnacle Peak #F4, Scottsdale, Arizona, United States, 85255-3649
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Address: 8912 E. Pinnacle Peak #F4, Scottsdale, Arizona, United States, 85255-3649
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In response to the phone message on September 17th calling our attention to the complaint filed with the Revdex.com, we have completed the needed repair to the equipment owned by [redacted]. On Wednesday, September 9th, 2015 we sent two...
technicians with new engine parts out to repair the equipment on-site. The repair work took approximately 7 hours on Wednesday. We also sent the two technicians back on-site on Saturday, September 12th, 2015 for approximately 1 hour 15 minutes to perform final tuning and adjustments to the equipment. The service call times do not include the over 90 minute drive time to reach the location of the equipment. It is unfortunate that this situation has escalated to this level. However we have worked directly with the customer and to the best of our knowledge the equipment is now fully operational, as we have not heard of any further problems.
Thank you for your patience in this matter,
Sincerely,
[redacted]
In response to the phone message on September 17th calling our attention to the complaint filed with the Revdex.com, we have completed the needed repair to the equipment owned by [redacted] [redacted]. On Wednesday, September 9th, 2015 we sent two technicians with new engine parts out to repair...
the equipment on-site. The repair work took approximately 7 hours on Wednesday. We also sent the two technicians back on-site on Saturday, September 12th, 2015 for approximately 1 hour 15 minutes to perform final tuning and adjustments to the equipment. The service call times do not include the over 90 minute drive time to reach the location of the equipment. It is unfortunate that this situation has escalated to this level. However we have worked directly with the customer and to the best of our knowledge the equipment is now fully operational, as we have not heard of any further problems. Thank you for your patience in this matter,Sincerely, [redacted]