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Tuscaro Apartments

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Tuscaro Apartments Reviews (1)

Review: I applied to rent from [redacted] apartments on 7/2/14I was told that the unit I was applying for was available and would be ready by 7/11/14I paid my deposit and signed my contract the next day. My lease was ending at my current address at the time and I was aware that I would be out in time and in my new home.The first issue that I was told when I was signing my contract was that the tenant still have not vacated the apartment. I was confused because I was told the day before that the unit was available and just needed to be cleaned. I was then told that if they could not get the tenant out that they had other units available but the price for them were more. I didn't make an argument at the moment because I was told my unit would be ready and that they were serving the tenant with a letter to vacate within 24hours. I checked back with the apartments on the 9th of July about my unit and they said it wasn't ready. That I couldn't even see the apartment. The next day 7/10/14 I received a call from [redacted] informing me that my unit was not ready and wouldn't be until 7/15/14. When I asked why I was told it was due to a really bad flea infestation? And that they had to replace everything in the apartment. I made it clear that my lease was going to be up. She then tried to offer me 2 other units which were more in rent and not what I was looking for. They didn't even try to accommodate me and lower the price. I was then asked if I could ask for more time from my landlord. Why would I want to move into an apartment that was infested with fleas???I was left without my deposit, a place to live at the time due to my lease being up. I was informed I would be refunded my deposit. It has been over 2 weeks and they have no clue as to where my deposit is. I tried contact their corporate office and I've yet to hear back from the regional manager, and her supervisor. The apartments have no answers as to where my money is. This is poor customer service and a horrible experience.Desired Settlement: I would like my deposit returned immediately. I also would like this to go public on their reviews.

Business

Response:

Tuscaro Apartments would like to formally respond to the complaint submitted to the Revdex.com on July 28, 2014. The complaint is that the apartment that the customer had reserved would not be ready in time for their original move ¡n date due to a heavy flea infestation.

The Customer had applied to move into said apartment via our website application on June 30, 2014 for a move in date of July11, 2014. On July 1, 2014 the customer arrived in our office and we confirmed receipt of her online application and signed an “Offer To Rent” with the customer. The customer never signed a lease agreement, as we normally sign them much closer to the move In date to be sure [here are no changes made to dates, etc. At that time, the apartment she had rented was scheduled to move out on June 29,’ 2014 but we were unable to gain possession of the apartment back until July 2-2014 due to a delay In the previous residents’ move out. Additionally, due to the holiday weekend immediately following, we scheduled vendors to begin working in the apartment to get it ready for move In the following week. Tuscaro Apartments had every Intention of having the customer’s apartment move in ready by July 11, 2014. As the carpet vendor was about to replace the flooring In the apartment on July 8, 2014, a flea infestation In the carpeting was discovered. Normally, a flea treatment requires a one-time treatment and is resolved. Our pest control company treated the customer’s future apartment on July 9, 2014. After the treatment was complete, on July 10, 2014 the infestation was determined to still be present and more severe that originally reported and would require further treatments. At this point, we developed a plan to treat the infestation with our pest control provider, but it would unfortunately result in the apartment not being ready for the customer’s July 11” move in date.

On the afternoon of July 10th, the Property Manager called the customer to deliver the news and to offer a new move ¡n date of Tuesday, July 15, 2014. The customer became upset as the Property Manager gently explained the situation with the fleas and Informed the customer we wanted to be sure the problem was completely remedied and we did not want to risk her moving into an apartment that had fleas. We wanted to be honest about what was going on in are attempt to gain the customer’s understanding. The Property Manager emphasized that we did not foresee this happening and a situation like this is rare. It Is our philosophy to always deliver clean and completely rent ready apartments to our incoming residents. The customer explained she had to be out of her current apartment before our new, proposed move in date. At that point, the Property Manager reviewed the current availability for potential, immediate move ins and discovered the only apartments available in size comparison were much more expensive than the apartment she was reserving due to the Interior amenities associated with the other apartments. As the customer became increasingly upset and shouting over the phone, the Property Manager offered to cancel the reservation and refund her $100 holding deposit because we could no longer accommodate her desired move in date at the monthly rate that she was comfortable. The customer agreed to cancel the reservation but did not have a forwarding address to provide for her check to be mailed to. The Property Manager offered to have her refund mailed to our office and we would call her when it arrives, the customer agreed. The Property Manager explained that the process could take around 21 days but would act as soon as possible to ensure a speedy refund. The Property Manager again apologized for the inconvenience to the customer.

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Description: Apartments

Address: 4400 Truxel Rd, Sacramento, California, United States, 95834

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www.tuscaro-apts.com

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