Subject: Complaint ID [redacted] , This letter is in response to the complaint from Mr [redacted] We did in fact put a new roof on the [redacted] house in July We replaced her powered vent fans with new onesThe industry standard is that powered fans provide /> adequate ventilation on that style attic assuming proper insulation [redacted] states "we found mold in our attic shortly thereafter" the installation in July of Yet there is no record of the mold complaint until January when the mother calledMy supervisor advised the mother that the problem is a lack of adequate insulation in the atticHeat from the house rises up thru the inferior insulation, hits the freezing air in the attic, resulting in condensation, resulting in mold On June 3rd my supervisor met with Mrs [redacted] at her house and discussed the mold issueMy supervisor again told her it was a result of improper insulationMrs [redacted] indicated to him that other contractors had told her that inadequate insulation can result in mold Concerning the alleged leak in the roofThere has been no indication of any leaks in the roof for monthsThen all of a sudden rain comes pouring into the kitchenThis is all too odd given the following timeline of events: On Tuesday (June 24th) night the [redacted] s left a message On Wednesday (June 25th) at approximately 9:AM we called the [redacted] s to discuss the situation On Wednesday (June 25th) at approximately 12:PM we were at the house to investigate the situationWe were able to get on the roof and found the problem to be metal flashing that was removedThis would have taken minutes to repair but Mrs [redacted] unexplainably wanted us off the roof and not to touch anything She indicated that her insurance company will be there to review her claim My conclusion: The [redacted] s have inadequate insulation which has resulted in mold The [redacted] s have an insurance claim for the mold and the water damageWe are prepared to have both our insurance companies figure this out The water damage was a direct result of someone sabotaging the integrity of the roof Any work performed on the [redacted] 's roof or vents by others will void any warranty [redacted] President Tuscarora Roofing
If we cannot go on the property to fix the complaint, there is nothing more to respond to.Note that if another contractor touches the roof, any warranty is null and void with us.Also note that [redacted] was abusive to the crew, the project manager, and my office peopleWe will not put up with abusive customers.Also note that [redacted] posted the following on our [redacted] This does no goodTuscarora Roofing has an A+ rating with the Revdex.com in spite of the fact that they have Revdex.com complaints - one of them mineLike · Reply · Message · Yesterday at 9:38am Tuscarora Roofing & Siding Revdex.com is a service for both consumers and contractorsThey do a very good job at listening to both sides of a complaint before rendering a decisionWe have done over 10,jobs since we started in We are not perfectWe try to work with our customers before it turns into a formal complaintLike · Reply · Commented on by [redacted] · Yesterday at 10:18am [redacted] Hmmmm months...roof leaks...can't get service...rude staff...what exactly is "your" side? Try to work with your customers? I had to call three times and threaten a Revdex.com complaint before I could get a response and still, nothing has been done about the leaking roofYour company is ridiculousLike · Reply · Message · Yesterday at 10:23am Tuscarora Roofing & Siding Because this is in an ongoing Revdex.com complaintWe will not be commenting to your complaint on our websiteAny response will be thru the Revdex.comLike · Reply · Commented on by [redacted] · Yesterday at 10:25am [redacted] Yes - I know you have a lot of experience with Revdex.com complaintsEither send us a refund or the next communication we have will be in front of a judge and a media representative.On another site [redacted] posted this:I have just filed a complaint with the Revdex.com against this companyThey already have complaints filed by othersOur month old roof is leaking and they think that's ok apparentlyWe've had bad service from them from the start, from their bhy secretary Barb to their half-as "supervisor" who's a freaking jokeDon't use this company.Since [redacted] has threaten legal actionI can no longer comment on this complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I would like to know what Tuscarora is able to do to fix the problem Since ice damming is not covered under my warranty, what will Tuscarora charge to install a z-mesh system with automatic activation to prevent ice damming from occurring again in the future? Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWe have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this DOES NOT resolve our complaintFirst and foremost, this is the first and only response received from [redacted] Mr [redacted] states that they have answered every question and has made every effort to satisfy the customer and that they have been out on several occasions The first time Tuscarora came out was to collect final payment (Oct, 2015) The second time was two days later because we called them about a hole in the roof (attic area), missing rake, concerns of workmanship pertaining to the flashing, exposed areas where old gutters were removedTwo men came out; one man hammered a piece of 2xwood to the underside of the roofSaid chimney flashing was fine (although it looks disgusting), and told me to paint over the exposed areas The third time was to replace a rake (plastic, ours was metal) that was taken from our propertyDid not accept rake, bought a new one - Tuscarora would not reimburse $without receipt - no big dealThe fourth time Tuscarora came out was January 21, This was because I insisted that someone and look at our roofing/flashing issues because now we had water coming in and something had to be doneWe were told by their salesman, the person that assessed our roof and wrote the contract, that the problem was with the chimney liner and nothing to do with their workmanship It was not our intention to have Tuscarora pay another company to fix their issues - the point was to identify problem areas We provided an inspection report to them, not a proposal/estimate to themWhile we appreciate the information provided by Mr [redacted] regarding insulation, this has no bearing on their workmanship issues that have lead us to where we are nowWe have had three inspections, plus the Town of Lewiston Building Inspector come out and all point to substandard installation The reason we do not the same two men that came to our home prior is because the workmanship provided by them is not acceptableMr [redacted] states that he met with our Town of Lewiston Building Inspector at our home We would like to know when, we have never met himMr [redacted] states that he is confused as to what we want We want our roof/flashings properly installed and not to look disgustingWe paid for a professional job, that is what we wantHad Mr [redacted] taken the time to either speak to us directly, via telephone, email, letter, etcwe would not have to go this routeSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAs stated on the bill I sent to you, if we do not receive reimbursement of the $we had to pay another roofer to fix the leaking roof you FAILED TO SHOW UP TO FIX by Friday, November 13, 2015, I will file a claim in Small Claims Court for a refund of the full amount we originally paid plus interest and feesI have also contacted an attorney to inquire as to what legal charges can be filed against your company on this issueToday I am filing several more Revdex.com complaints regarding the SEVERAL other issues I've experienced with your company from the start I am also notifying local newspapers ( [redacted] , [redacted] and [redacted] ), [redacted] will begin posting daily negative reviews on [redacted] and [redacted] s List - until the amount is paid I have no intention of settling this without a check from Tuscarora to reimburse usYou will be held accountable for the atrocious service we received from your company [redacted]
Deborah,I understand you talked with *** today and need a few things.Thank you for emailing me the rebuttalI don't feel I need to respond to it as I believe my initial response is clearLet me know if you feel I need to respond.Attached is the *** *** inspection reportNote that it says there is no leaks around the chimney as *** claims.Below is the email *** forwarded to us from ***I responded to *** before the Revdex.com claim and said to go ahead with *** doing the work to fix her problem. *** email:
From: *** *** Date: January 26, at 11:52:AM EST To: "***@sbcglobal.net"Subject: Roof inspection
Upon inspection of the leak area we determined the leak to be coming in from around chimney where ice is building up and melting behind flashing because the counter flashing on chimney isn't sealed properly and not installed properly to stop water from getting inThere are breaks in the caulk were water is getting inWe propose to stop this issue is to redo the flashing by grinding it into chimney and overlapping it over the current flashing and properly sealing it so no water can find its way in and remove the vent on the flat area cause ice is building up there and backing up into ventOur price to fix the leak issue properly so there is no further issues will be $250 Sent from my iPhone
*** end of email ***Let me know if there is anything else you need. **
*** *** did in fact call us last week and we told her that someone would be out to look at the roof on Monday, Oct 19th.On Monday, Oct 19th one of our roofers went to the building and replaced shinglesThe matter was taken care of effectively and efficiently.We are sorry if
there was any confusion on what we told *** ***
Subject: Complaint ID [redacted]
October 18th, 2014
Deborah,
This letter is in response to the complaint from Ms Fritz.
The only record I have of her calling is Oct 2nd and Oct 14th, 2014. The repair was
completed on Oct 16th, 2014.
[redacted]
/>
President
Tuscarora Roofing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like to know what Tuscarora is able to do to fix the problem. Since ice damming is not covered under my warranty, what will Tuscarora charge to install a z-mesh system with automatic activation to prevent ice damming from occurring again in the future? Sincerely, ,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
An appointment was set for us on Tuesday, October 13 for these repairs to be made. As stated in my complaint, Tuscarora never showed up and never called. They were given the opportunity to repair the roof and failed to do so. A refund is the only acceptable outcome.
As for the accusations of my being abusive - that word is the definition of how your secretary Barb treated me the first time I called to report a problem. Everything else escalated from there. Angry customers complain, Tuscarora, as do customers whose brand new roofs leak after three months. And we do it online for the whole world to see. Thanks for pasting all my comments in this Revdex.com complaint - now everyone here gets to see it as well, as they should. Issue the refund.
Regards,
[redacted]
Subject: Complaint ID [redacted],
This letter is in response to the complaint from Mr. [redacted].
We did in fact put a new roof on the [redacted] house in July 2013. We replaced her
powered vent fans with new ones. The industry standard is that powered fans provide
/>
adequate ventilation on that style attic assuming proper insulation.
[redacted] states "we found mold in our attic shortly thereafter" the installation in July of
2013. Yet there is no record of the mold complaint until January 2014 when the mother
called. My supervisor advised the mother that the problem is a lack of adequate insulation
in the attic. Heat from the house rises up thru the inferior insulation, hits the freezing air
in the attic, resulting in condensation, resulting in mold.
On June 3rd my supervisor met with Mrs. [redacted] at her house and discussed the mold
issue. My supervisor again told her it was a result of improper insulation. Mrs. [redacted]
indicated to him that other contractors had told her that inadequate insulation can result in
mold.
Concerning the alleged leak in the roof. There has been no indication of any leaks in the
roof for 11 months. Then all of a sudden rain comes pouring into the kitchen. This is all
too odd given the following timeline of events:
On Tuesday (June 24th) night the [redacted]s left a message.
On Wednesday (June 25th) at approximately 9:05 AM we called the [redacted]s to
discuss the situation.
On Wednesday (June 25th) at approximately 12:30 PM we were at the house to
investigate the situation. We were able to get on the roof and found the problem to
be metal flashing that was removed. This would have taken 5 minutes to repair
but Mrs. [redacted] unexplainably wanted us off the roof and not to touch anything.
She indicated that her insurance company will be there to review her claim.
My conclusion:
1. The [redacted]s have inadequate insulation which has resulted in mold.
2. The [redacted]s have an insurance claim for the mold and the water damage. We are
prepared to have both our insurance companies figure this out.
3. The water damage was a direct result of someone sabotaging the integrity of the
roof.
4. Any work performed on the [redacted]'s roof or vents by others will void any
warranty.
[redacted]
President
Tuscarora Roofing
I just want you to know that we recently had our roof completely done tear off and replaced 2 weeks ago. Tuscararora roofing from the office staff to crew were just fabulous! They all worked very hard and completed our project from start to finish in one day! Having this done in such a timely manner was huge for us because some of our neighbors had their roof done and it took days. We just didn't want that hassle of such a mess for days so getting in and out was great! The guys did an awesome job it looks great and have had a lot of compliments from neighbors. We did have one minor problem with our gutter and they no questions asked replaced the gutter. I would definitely recommend this company for your roof and I have already to a couple of friends. Also we had a really bad driving rain for 2 days after that and no problems!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this DOES NOT resolve our complaint.
First and foremost, this is the first and only response received from [redacted].
Mr. [redacted] states that they have answered every question and has made every effort to satisfy the customer and that they have been out on several occasions.
The first time Tuscarora came out was to collect final payment (Oct, 2015).
The second time was two days later because we called them about a hole in the roof (attic area), missing rake, concerns of workmanship pertaining to the flashing, exposed areas where old gutters were removed. Two men came out; one man hammered a piece of 2x4 wood to the underside of the roof. Said chimney flashing was fine (although it looks disgusting), and told me to paint over the exposed areas.
The third time was to replace a rake (plastic, ours was metal) that was taken from our property. Did not accept rake, bought a new one - Tuscarora would not reimburse $20 without receipt - no big deal.
The fourth time Tuscarora came out was January 21, 2015. This was because I insisted that someone and look at our roofing/flashing issues because now we had water coming in and something had to be done. We were told by their salesman, the person that assessed our roof and wrote the contract, that the problem was with the chimney liner and nothing to do with their workmanship.
It was not our intention to have Tuscarora pay another company to fix their issues - the point was to identify problem areas. We provided an inspection report to them, not a proposal/estimate to them.
While we appreciate the information provided by Mr. [redacted] regarding insulation, this has no bearing on their workmanship issues that have lead us to where we are now. We have had three inspections, plus the Town of Lewiston Building Inspector come out and all point to substandard installation.
The reason we do not the same two men that came to our home prior is because the workmanship provided by them is not acceptable.
Mr. [redacted] states that he met with our Town of Lewiston Building Inspector at our home. We would like to know when, we have never met him.
Mr. [redacted] states that he is confused as to what we want. We want our roof/flashings properly installed and not to look disgusting. We paid for a professional job, that is what we want.
Had Mr. [redacted] taken the time to either speak to us directly, via telephone, email, letter, etc. we would not have to go this route.
Sincerely,
[redacted]
February 4, 2015Subject: [redacted] . [redacted]This letter is in response to the claim made by Mr. [redacted] to the Revdex.com datedJanuary 22, 2015.We have answered every question that Mrs. [redacted] has made and have madeevery effort to satisfy the customer. We have been out to the location...
on severaloccasions.Let me first say that ice dams are NOT a result of defective roofing material. Her icedam is not the result of any purported improperly installed roofing material. Icedams only occur when too much heat from inside the home reaches the roof deck.Any heat getting to the roof is caused by either too little insulation, not enoughventilation or both. The heat then melts the snow and resulting water runs downuntil it hits the unheated gutter. The ice then builds up at that point and forms anice dam. The thawed snow has no place to go after the ice dam forms and thewater tries to find its way around the dam. Many times the water finds a way to getinto the home. This is the case with the [redacted]s.Once again the roofing material does NOT cause the ice dam,It is clear in the pictures Mrs. [redacted] provided that there is little to no insulation inthe entire foyer area and shows that the required roof vent baffling has beenbroken. With proper insulation and venting, the ice dams would never form and theleaks would never occur.Mrs. [redacted] claims that the chimney flashing is improperly installed. She had ahome inspector write a report saying it was improperly installed. Apparently thehome inspector did not look close enough as we did in fact install step flashing andcounter flashing at the chimney. The step flashing is behind the counter flashing.We spoke with the Town of Lewiston inspector, [redacted], at the [redacted]'s home.Mr. [redacted] said the chimney flashing was installed properly.Mrs. [redacted] had another contractor inspect the chimney for cracks and possiblewater infiltration. This contractor even states that the leaks are not coming fromthe flashing but from 6-8 inches away which would be about where the ice damstarts.Mrs. [redacted] had another contractor, [redacted], inspect the roof and gave her aprice of $250 to "fix" the problem. She gave us the estimate and we agreed to haveher contract with [redacted]. We would then reimburse her the $250 once thecontract was completed.I am confused as to what Mrs. [redacted] wants as she never responded to ouragreeing to have the other contractor "fix" the roof. On numerous occasions shehas indicated to us that she does not want our employees to work on her home. Wehave agreed to help mitigate further water infiltration, now that we know the lackof insulation issue, by removing the edge vent.My stance on this matter is:1. The ice dam has nothing to do with the roofing material we installed .2. The leaking is a direct result of the ice dam.3. With insufficient insulation the water infiltration will continue to be an issue.4. The chimney flashing is installed correctly.5. Our employees will remove the edge vent at no cost or she can contract[redacted]. Should she decide to contract [redacted], we will reimburse her$250 once the job is completed.Sincerely,[redacted]President
If we cannot go on the property to fix the complaint, there is nothing more to respond to.Note that if another contractor touches the roof, any warranty is null and void with us.Also note that [redacted] was abusive to the crew, the project manager, and my office people. We will...
not put up with abusive customers.Also note that [redacted] posted the following on our [redacted] page:[redacted] This
does no good. Tuscarora Roofing has an A+ rating with the Revdex.com in spite
of the fact that they have 7 Revdex.com complaints - one of them mine.
Like · Reply · Message · Yesterday at 9:38am
Tuscarora Roofing & Siding Revdex.com
is a service for both consumers and contractors. They do a very good
job at listening to both sides of a complaint before rendering a
decision. We have done over 10,000 jobs since we started in 1967. We are
not perfect. We try to work with our customers before it turns into a
formal complaint.
Like · Reply · Commented on by [redacted] · Yesterday at 10:18am
[redacted] Hmmmm...3
months...roof leaks...can't get service...rude staff...what exactly is
"your" side? Try to work with your customers? I had to call three times
and threaten a Revdex.com complaint before I could get a response and still,
nothing has been done about the leaking roof. Your company is
ridiculous.
Like · Reply · Message · Yesterday at 10:23am
Tuscarora Roofing & Siding Because
this is in an ongoing Revdex.com complaint. We will not be commenting to your
complaint on our website. Any response will be thru the Revdex.com.
Like · Reply · Commented on by [redacted] · Yesterday at 10:25am
[redacted] Yes
- I know you have a lot of experience with Revdex.com complaints. Either send
us a refund or the next communication we have will be in front of a
judge and a media representative.On another site [redacted] posted this:I have just filed a complaint with the Revdex.com against this company. They
already have 6 complaints filed by others. Our 3 month old roof is
leaking and they think that's ok apparently. We've had bad service from
them from the start, from their bhy secretary
Barb to their half-as "supervisor" who's a freaking joke. Don't use
this company.Since [redacted] has threaten legal action. I can no longer comment on this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated on the bill I sent to you, if we do not receive reimbursement of the $650 we had to pay another roofer to fix the leaking roof you FAILED TO SHOW UP TO FIX by Friday, November 13, 2015, I will file a claim in Small Claims Court for a refund of the full amount we originally paid plus interest and fees. I have also contacted an attorney to inquire as to what legal charges can be filed against your company on this issue. Today I am filing several more Revdex.com complaints regarding the SEVERAL other issues I've experienced with your company from the start. I am also notifying local newspapers ([redacted], [redacted] and [redacted]), [redacted] will begin posting daily negative reviews on [redacted] and [redacted]s List - until the amount is paid. I have no intention of settling this without a check from Tuscarora to reimburse us. You will be held accountable for the atrocious service we received from your company.
[redacted]
Subject: Complaint ID [redacted] , This letter is in response to the complaint from Mr [redacted] We did in fact put a new roof on the [redacted] house in July We replaced her powered vent fans with new onesThe industry standard is that powered fans provide /> adequate ventilation on that style attic assuming proper insulation [redacted] states "we found mold in our attic shortly thereafter" the installation in July of Yet there is no record of the mold complaint until January when the mother calledMy supervisor advised the mother that the problem is a lack of adequate insulation in the atticHeat from the house rises up thru the inferior insulation, hits the freezing air in the attic, resulting in condensation, resulting in mold On June 3rd my supervisor met with Mrs [redacted] at her house and discussed the mold issueMy supervisor again told her it was a result of improper insulationMrs [redacted] indicated to him that other contractors had told her that inadequate insulation can result in mold Concerning the alleged leak in the roofThere has been no indication of any leaks in the roof for monthsThen all of a sudden rain comes pouring into the kitchenThis is all too odd given the following timeline of events: On Tuesday (June 24th) night the [redacted] s left a message On Wednesday (June 25th) at approximately 9:AM we called the [redacted] s to discuss the situation On Wednesday (June 25th) at approximately 12:PM we were at the house to investigate the situationWe were able to get on the roof and found the problem to be metal flashing that was removedThis would have taken minutes to repair but Mrs [redacted] unexplainably wanted us off the roof and not to touch anything She indicated that her insurance company will be there to review her claim My conclusion: The [redacted] s have inadequate insulation which has resulted in mold The [redacted] s have an insurance claim for the mold and the water damageWe are prepared to have both our insurance companies figure this out The water damage was a direct result of someone sabotaging the integrity of the roof Any work performed on the [redacted] 's roof or vents by others will void any warranty [redacted] President Tuscarora Roofing
If we cannot go on the property to fix the complaint, there is nothing more to respond to.Note that if another contractor touches the roof, any warranty is null and void with us.Also note that [redacted] was abusive to the crew, the project manager, and my office peopleWe will not put up with abusive customers.Also note that [redacted] posted the following on our [redacted] This does no goodTuscarora Roofing has an A+ rating with the Revdex.com in spite of the fact that they have Revdex.com complaints - one of them mineLike · Reply · Message · Yesterday at 9:38am Tuscarora Roofing & Siding Revdex.com is a service for both consumers and contractorsThey do a very good job at listening to both sides of a complaint before rendering a decisionWe have done over 10,jobs since we started in We are not perfectWe try to work with our customers before it turns into a formal complaintLike · Reply · Commented on by [redacted] · Yesterday at 10:18am [redacted] Hmmmm months...roof leaks...can't get service...rude staff...what exactly is "your" side? Try to work with your customers? I had to call three times and threaten a Revdex.com complaint before I could get a response and still, nothing has been done about the leaking roofYour company is ridiculousLike · Reply · Message · Yesterday at 10:23am Tuscarora Roofing & Siding Because this is in an ongoing Revdex.com complaintWe will not be commenting to your complaint on our websiteAny response will be thru the Revdex.comLike · Reply · Commented on by [redacted] · Yesterday at 10:25am [redacted] Yes - I know you have a lot of experience with Revdex.com complaintsEither send us a refund or the next communication we have will be in front of a judge and a media representative.On another site [redacted] posted this:I have just filed a complaint with the Revdex.com against this companyThey already have complaints filed by othersOur month old roof is leaking and they think that's ok apparentlyWe've had bad service from them from the start, from their b
hy secretary Barb to their half-a
s "supervisor" who's a freaking jokeDon't use this company.Since [redacted] has threaten legal actionI can no longer comment on this complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I would like to know what Tuscarora is able to do to fix the problem Since ice damming is not covered under my warranty, what will Tuscarora charge to install a z-mesh system with automatic activation to prevent ice damming from occurring again in the future? Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWe have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this DOES NOT resolve our complaintFirst and foremost, this is the first and only response received from [redacted] Mr [redacted] states that they have answered every question and has made every effort to satisfy the customer and that they have been out on several occasions The first time Tuscarora came out was to collect final payment (Oct, 2015) The second time was two days later because we called them about a hole in the roof (attic area), missing rake, concerns of workmanship pertaining to the flashing, exposed areas where old gutters were removedTwo men came out; one man hammered a piece of 2xwood to the underside of the roofSaid chimney flashing was fine (although it looks disgusting), and told me to paint over the exposed areas The third time was to replace a rake (plastic, ours was metal) that was taken from our propertyDid not accept rake, bought a new one - Tuscarora would not reimburse $without receipt - no big dealThe fourth time Tuscarora came out was January 21, This was because I insisted that someone and look at our roofing/flashing issues because now we had water coming in and something had to be doneWe were told by their salesman, the person that assessed our roof and wrote the contract, that the problem was with the chimney liner and nothing to do with their workmanship It was not our intention to have Tuscarora pay another company to fix their issues - the point was to identify problem areas We provided an inspection report to them, not a proposal/estimate to themWhile we appreciate the information provided by Mr [redacted] regarding insulation, this has no bearing on their workmanship issues that have lead us to where we are nowWe have had three inspections, plus the Town of Lewiston Building Inspector come out and all point to substandard installation The reason we do not the same two men that came to our home prior is because the workmanship provided by them is not acceptableMr [redacted] states that he met with our Town of Lewiston Building Inspector at our home We would like to know when, we have never met himMr [redacted] states that he is confused as to what we want We want our roof/flashings properly installed and not to look disgustingWe paid for a professional job, that is what we wantHad Mr [redacted] taken the time to either speak to us directly, via telephone, email, letter, etcwe would not have to go this routeSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAs stated on the bill I sent to you, if we do not receive reimbursement of the $we had to pay another roofer to fix the leaking roof you FAILED TO SHOW UP TO FIX by Friday, November 13, 2015, I will file a claim in Small Claims Court for a refund of the full amount we originally paid plus interest and feesI have also contacted an attorney to inquire as to what legal charges can be filed against your company on this issueToday I am filing several more Revdex.com complaints regarding the SEVERAL other issues I've experienced with your company from the start I am also notifying local newspapers ( [redacted] , [redacted] and [redacted] ), [redacted] will begin posting daily negative reviews on [redacted] and [redacted] s List - until the amount is paid I have no intention of settling this without a check from Tuscarora to reimburse usYou will be held accountable for the atrocious service we received from your company [redacted]
Deborah,I understand you talked with *** today and need a few things.Thank you for emailing me the rebuttalI don't feel I need to respond to it as I believe my initial response is clearLet me know if you feel I need to respond.Attached is the *** *** inspection reportNote that it says there is no leaks around the chimney as *** claims.Below is the email *** forwarded to us from ***I responded to *** before the Revdex.com claim and said to go ahead with *** doing the work to fix her problem. *** email:
From: *** *** Date: January 26, at 11:52:AM EST To: "***@sbcglobal.net"Subject: Roof inspection
Upon inspection of the leak area we determined the leak to be coming in from around chimney where ice is building up and melting behind flashing because the counter flashing on chimney isn't sealed properly and not installed properly to stop water from getting inThere are breaks in the caulk were water is getting inWe propose to stop this issue is to redo the flashing by grinding it into chimney and overlapping it over the current flashing and properly sealing it so no water can find its way in and remove the vent on the flat area cause ice is building up there and backing up into ventOur price to fix the leak issue properly so there is no further issues will be $250 Sent from my iPhone
*** end of email ***Let me know if there is anything else you need. **
*** *** did in fact call us last week and we told her that someone would be out to look at the roof on Monday, Oct 19th.On Monday, Oct 19th one of our roofers went to the building and replaced shinglesThe matter was taken care of effectively and efficiently.We are sorry if
there was any confusion on what we told *** ***
Subject: Complaint ID [redacted]
October 18th, 2014
Deborah,
This letter is in response to the complaint from Ms Fritz.
The only record I have of her calling is Oct 2nd and Oct 14th, 2014. The repair was
completed on Oct 16th, 2014.
[redacted]
/>
President
Tuscarora Roofing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like to know what Tuscarora is able to do to fix the problem. Since ice damming is not covered under my warranty, what will Tuscarora charge to install a z-mesh system with automatic activation to prevent ice damming from occurring again in the future? Sincerely, ,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
An appointment was set for us on Tuesday, October 13 for these repairs to be made. As stated in my complaint, Tuscarora never showed up and never called. They were given the opportunity to repair the roof and failed to do so. A refund is the only acceptable outcome.
As for the accusations of my being abusive - that word is the definition of how your secretary Barb treated me the first time I called to report a problem. Everything else escalated from there. Angry customers complain, Tuscarora, as do customers whose brand new roofs leak after three months. And we do it online for the whole world to see. Thanks for pasting all my comments in this Revdex.com complaint - now everyone here gets to see it as well, as they should. Issue the refund.
Regards,
[redacted]
Subject: Complaint ID [redacted],
This letter is in response to the complaint from Mr. [redacted].
We did in fact put a new roof on the [redacted] house in July 2013. We replaced her
powered vent fans with new ones. The industry standard is that powered fans provide
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adequate ventilation on that style attic assuming proper insulation.
[redacted] states "we found mold in our attic shortly thereafter" the installation in July of
2013. Yet there is no record of the mold complaint until January 2014 when the mother
called. My supervisor advised the mother that the problem is a lack of adequate insulation
in the attic. Heat from the house rises up thru the inferior insulation, hits the freezing air
in the attic, resulting in condensation, resulting in mold.
On June 3rd my supervisor met with Mrs. [redacted] at her house and discussed the mold
issue. My supervisor again told her it was a result of improper insulation. Mrs. [redacted]
indicated to him that other contractors had told her that inadequate insulation can result in
mold.
Concerning the alleged leak in the roof. There has been no indication of any leaks in the
roof for 11 months. Then all of a sudden rain comes pouring into the kitchen. This is all
too odd given the following timeline of events:
On Tuesday (June 24th) night the [redacted]s left a message.
On Wednesday (June 25th) at approximately 9:05 AM we called the [redacted]s to
discuss the situation.
On Wednesday (June 25th) at approximately 12:30 PM we were at the house to
investigate the situation. We were able to get on the roof and found the problem to
be metal flashing that was removed. This would have taken 5 minutes to repair
but Mrs. [redacted] unexplainably wanted us off the roof and not to touch anything.
She indicated that her insurance company will be there to review her claim.
My conclusion:
1. The [redacted]s have inadequate insulation which has resulted in mold.
2. The [redacted]s have an insurance claim for the mold and the water damage. We are
prepared to have both our insurance companies figure this out.
3. The water damage was a direct result of someone sabotaging the integrity of the
roof.
4. Any work performed on the [redacted]'s roof or vents by others will void any
warranty.
[redacted]
President
Tuscarora Roofing
I just want you to know that we recently had our roof completely done tear off and replaced 2 weeks ago. Tuscararora roofing from the office staff to crew were just fabulous! They all worked very hard and completed our project from start to finish in one day! Having this done in such a timely manner was huge for us because some of our neighbors had their roof done and it took days. We just didn't want that hassle of such a mess for days so getting in and out was great! The guys did an awesome job it looks great and have had a lot of compliments from neighbors. We did have one minor problem with our gutter and they no questions asked replaced the gutter. I would definitely recommend this company for your roof and I have already to a couple of friends. Also we had a really bad driving rain for 2 days after that and no problems!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this DOES NOT resolve our complaint.
First and foremost, this is the first and only response received from [redacted].
Mr. [redacted] states that they have answered every question and has made every effort to satisfy the customer and that they have been out on several occasions.
The first time Tuscarora came out was to collect final payment (Oct, 2015).
The second time was two days later because we called them about a hole in the roof (attic area), missing rake, concerns of workmanship pertaining to the flashing, exposed areas where old gutters were removed. Two men came out; one man hammered a piece of 2x4 wood to the underside of the roof. Said chimney flashing was fine (although it looks disgusting), and told me to paint over the exposed areas.
The third time was to replace a rake (plastic, ours was metal) that was taken from our property. Did not accept rake, bought a new one - Tuscarora would not reimburse $20 without receipt - no big deal.
The fourth time Tuscarora came out was January 21, 2015. This was because I insisted that someone and look at our roofing/flashing issues because now we had water coming in and something had to be done. We were told by their salesman, the person that assessed our roof and wrote the contract, that the problem was with the chimney liner and nothing to do with their workmanship.
It was not our intention to have Tuscarora pay another company to fix their issues - the point was to identify problem areas. We provided an inspection report to them, not a proposal/estimate to them.
While we appreciate the information provided by Mr. [redacted] regarding insulation, this has no bearing on their workmanship issues that have lead us to where we are now. We have had three inspections, plus the Town of Lewiston Building Inspector come out and all point to substandard installation.
The reason we do not the same two men that came to our home prior is because the workmanship provided by them is not acceptable.
Mr. [redacted] states that he met with our Town of Lewiston Building Inspector at our home. We would like to know when, we have never met him.
Mr. [redacted] states that he is confused as to what we want. We want our roof/flashings properly installed and not to look disgusting. We paid for a professional job, that is what we want.
Had Mr. [redacted] taken the time to either speak to us directly, via telephone, email, letter, etc. we would not have to go this route.
Sincerely,
[redacted]
February 4, 2015Subject: [redacted] . [redacted]This letter is in response to the claim made by Mr. [redacted] to the Revdex.com datedJanuary 22, 2015.We have answered every question that Mrs. [redacted] has made and have madeevery effort to satisfy the customer. We have been out to the location...
on severaloccasions.Let me first say that ice dams are NOT a result of defective roofing material. Her icedam is not the result of any purported improperly installed roofing material. Icedams only occur when too much heat from inside the home reaches the roof deck.Any heat getting to the roof is caused by either too little insulation, not enoughventilation or both. The heat then melts the snow and resulting water runs downuntil it hits the unheated gutter. The ice then builds up at that point and forms anice dam. The thawed snow has no place to go after the ice dam forms and thewater tries to find its way around the dam. Many times the water finds a way to getinto the home. This is the case with the [redacted]s.Once again the roofing material does NOT cause the ice dam,It is clear in the pictures Mrs. [redacted] provided that there is little to no insulation inthe entire foyer area and shows that the required roof vent baffling has beenbroken. With proper insulation and venting, the ice dams would never form and theleaks would never occur.Mrs. [redacted] claims that the chimney flashing is improperly installed. She had ahome inspector write a report saying it was improperly installed. Apparently thehome inspector did not look close enough as we did in fact install step flashing andcounter flashing at the chimney. The step flashing is behind the counter flashing.We spoke with the Town of Lewiston inspector, [redacted], at the [redacted]'s home.Mr. [redacted] said the chimney flashing was installed properly.Mrs. [redacted] had another contractor inspect the chimney for cracks and possiblewater infiltration. This contractor even states that the leaks are not coming fromthe flashing but from 6-8 inches away which would be about where the ice damstarts.Mrs. [redacted] had another contractor, [redacted], inspect the roof and gave her aprice of $250 to "fix" the problem. She gave us the estimate and we agreed to haveher contract with [redacted]. We would then reimburse her the $250 once thecontract was completed.I am confused as to what Mrs. [redacted] wants as she never responded to ouragreeing to have the other contractor "fix" the roof. On numerous occasions shehas indicated to us that she does not want our employees to work on her home. Wehave agreed to help mitigate further water infiltration, now that we know the lackof insulation issue, by removing the edge vent.My stance on this matter is:1. The ice dam has nothing to do with the roofing material we installed .2. The leaking is a direct result of the ice dam.3. With insufficient insulation the water infiltration will continue to be an issue.4. The chimney flashing is installed correctly.5. Our employees will remove the edge vent at no cost or she can contract[redacted]. Should she decide to contract [redacted], we will reimburse her$250 once the job is completed.Sincerely,[redacted]President
If we cannot go on the property to fix the complaint, there is nothing more to respond to.Note that if another contractor touches the roof, any warranty is null and void with us.Also note that [redacted] was abusive to the crew, the project manager, and my office people. We will...
hy secretary
s "supervisor" who's a freaking joke. Don't use
not put up with abusive customers.Also note that [redacted] posted the following on our [redacted] page:[redacted] This
does no good. Tuscarora Roofing has an A+ rating with the Revdex.com in spite
of the fact that they have 7 Revdex.com complaints - one of them mine.
Like · Reply · Message · Yesterday at 9:38am
Tuscarora Roofing & Siding Revdex.com
is a service for both consumers and contractors. They do a very good
job at listening to both sides of a complaint before rendering a
decision. We have done over 10,000 jobs since we started in 1967. We are
not perfect. We try to work with our customers before it turns into a
formal complaint.
Like · Reply · Commented on by [redacted] · Yesterday at 10:18am
[redacted] Hmmmm...3
months...roof leaks...can't get service...rude staff...what exactly is
"your" side? Try to work with your customers? I had to call three times
and threaten a Revdex.com complaint before I could get a response and still,
nothing has been done about the leaking roof. Your company is
ridiculous.
Like · Reply · Message · Yesterday at 10:23am
Tuscarora Roofing & Siding Because
this is in an ongoing Revdex.com complaint. We will not be commenting to your
complaint on our website. Any response will be thru the Revdex.com.
Like · Reply · Commented on by [redacted] · Yesterday at 10:25am
[redacted] Yes
- I know you have a lot of experience with Revdex.com complaints. Either send
us a refund or the next communication we have will be in front of a
judge and a media representative.On another site [redacted] posted this:I have just filed a complaint with the Revdex.com against this company. They
already have 6 complaints filed by others. Our 3 month old roof is
leaking and they think that's ok apparently. We've had bad service from
them from the start, from their b
Barb to their half-a
this company.Since [redacted] has threaten legal action. I can no longer comment on this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated on the bill I sent to you, if we do not receive reimbursement of the $650 we had to pay another roofer to fix the leaking roof you FAILED TO SHOW UP TO FIX by Friday, November 13, 2015, I will file a claim in Small Claims Court for a refund of the full amount we originally paid plus interest and fees. I have also contacted an attorney to inquire as to what legal charges can be filed against your company on this issue. Today I am filing several more Revdex.com complaints regarding the SEVERAL other issues I've experienced with your company from the start. I am also notifying local newspapers ([redacted], [redacted] and [redacted]), [redacted] will begin posting daily negative reviews on [redacted] and [redacted]s List - until the amount is paid. I have no intention of settling this without a check from Tuscarora to reimburse us. You will be held accountable for the atrocious service we received from your company.
[redacted]