Dear San Diego Revdex.com, sans-serif;">We just received a letter from your office that we failed to respond to your letter in daysThis is correct since my staff forgot to respond to the Revdex.com but immediately contacted the customer and started working out the situation with the manufacturer etcThe customers name is [redacted] Case ID [redacted] After contacting the manufacturer for input and doing research etcwe have a plan to correct their complaint and have an appointment to inspect the vehiclenext MondayAfter we have inspected the vehicle we will come up with a way to make them happy The good news is we jumped on this problem right away with the customer but every one forgot to keep the Revdex.com in the loop! Thanks for your assistance Regards, [redacted] President Tustin Buick GMC [redacted]
Dear San Diego Revdex.com, sans-serif;">We just received a letter from your office that we failed to respond to your letter in daysThis is correct since my staff forgot to respond to the Revdex.com but immediately contacted the customer and started working out the situation with the manufacturer etcThe customers name is [redacted] Case ID [redacted] After contacting the manufacturer for input and doing research etcwe have a plan to correct their complaint and have an appointment to inspect the vehiclenext MondayAfter we have inspected the vehicle we will come up with a way to make them happy The good news is we jumped on this problem right away with the customer but every one forgot to keep the Revdex.com in the loop! Thanks for your assistance Regards, [redacted] President Tustin Buick GMC [redacted]