This vehicle was brought in for service June 16th 2014 at 80791 miles two and one half years and approximately 16,000 miles ago, we replaced both front tires and performed an alignment as the customer stated. The customer stated he recently had a “damaged” wheel bearing replaced at another shop and...
was told that caused the abnormal tire wear. These wheel bearings typically fail when you hit a curb or an object with a force hard enough to also knock the alignment out of specifications which will cause tires to wear. This repair is well out of the 3 months or 4000 mile warranty that is documented on the repair order that was signed by the customer.
Broken and or worn wheel bearings will make a loud distinct noise and can cause a wobble feeling while driving. Again, we replaced the tires and performed a wheel alignment 06/16/2014 at 80791 miles. The vehicle was brought back in 09/15/2014 at 82263 miles for a no start condition where we replaced the battery, the customer never mentioned any other symptoms at that time. On 10/17/2014 at 82952 miles the vehicle was brought back in for an ignition key recall and again there was no mention of any abnormal noise or problem. Before we perform any wheel alignment our technician inspects steering and suspension components for wear which includes wheel bearings for excessive play, we also perform a 27 point muti-point inspection and road test the vehicle. At the time of service no wheel bearing issues were noted. It’s been 2 ½ years since the vehicle has been in our facility for service, anything could have happened in that time frame to damage the wheel bearing and cause the tires to wear. According to the customer the shop that did the recent repairs said the wheel bearing was damaged, we are not liable for any damage done by the customer. The repairs are also well beyond our normal warranty period, as a good gesture we are offering the customer $250.00 towards his repairs.
This vehicle was brought in for service June 16th 2014 at 80791 miles two and one half years and approximately 16,000 miles ago, we replaced both front tires and performed an alignment as the customer stated. The customer stated he recently had a “damaged” wheel bearing replaced at another shop and...
was told that caused the abnormal tire wear. These wheel bearings typically fail when you hit a curb or an object with a force hard enough to also knock the alignment out of specifications which will cause tires to wear. This repair is well out of the 3 months or 4000 mile warranty that is documented on the repair order that was signed by the customer.
Broken and or worn wheel bearings will make a loud distinct noise and can cause a wobble feeling while driving. Again, we replaced the tires and performed a wheel alignment 06/16/2014 at 80791 miles. The vehicle was brought back in 09/15/2014 at 82263 miles for a no start condition where we replaced the battery, the customer never mentioned any other symptoms at that time. On 10/17/2014 at 82952 miles the vehicle was brought back in for an ignition key recall and again there was no mention of any abnormal noise or problem. Before we perform any wheel alignment our technician inspects steering and suspension components for wear which includes wheel bearings for excessive play, we also perform a 27 point muti-point inspection and road test the vehicle. At the time of service no wheel bearing issues were noted. It’s been 2 ½ years since the vehicle has been in our facility for service, anything could have happened in that time frame to damage the wheel bearing and cause the tires to wear. According to the customer the shop that did the recent repairs said the wheel bearing was damaged, we are not liable for any damage done by the customer. The repairs are also well beyond our normal warranty period, as a good gesture we are offering the customer $250.00 towards his repairs.