Tustin Nissan

I have been in contact with the customer she is waiting on a final check for the service contract, she has received the check for the gap cancellationIn regards to the maintenance plan she will not be refunded as the contract is non refundable or transferableI am waiting on a call from her to confirm she received the check

Just spoke to the customer, verified number he was being called toDeleted phone number and email from Tustin NIssan CRMCustomer should not be receiving further calls from our store

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me *** in the service department provided expectational serviceThe problem has been resolvedThank you again for providing a resolution in a timely and acceptable mannerHave a great day!
Regards,
*** ***

Hi ***,*** *** came back in and met with the GM, *** *** was not the GM at the time *** purchased his altima but wanted to work with him towards a resolutionAttached you will find a copy of the good will settlement and copy of the check he was sent for $to resolve
his complaintThe customer is satisfiedCan we close this case as resolved?

Ms*** is a good Tustin Nissan customer and we would like to apologize for her experience. Our General Manager *** *** called the customer and Ms*** informed him she spoke to *** *** and no longer needed to speak to himOur BDC Department has been notified and placed the
customer on a DNC listThank You

Hi [redacted],We apologize that you had a negative experience with the dealership and would like to take action to make sure we reprogram or replace your key fob free of charge.  Please come into the dealership with your fob and ask for Jorge Clue, who is the General Manager, or Bob in the service...

department. Both parties are aware and will be sure to take good care of you. Please let me know when you would like to go in so I can make sure they know to expect you. We apologize for the mix up and hope we are able to earn back your business. Feedback like yours help us to improve, thank you for sharing your experience with us. Regards,[redacted]Forman AutomotiveCorporate Customer [email protected][redacted]

I have been in contact with the customer she is waiting on a final check for the service contract, she has received the check for the gap cancellation. In regards to the maintenance plan she will not be refunded as the contract is non refundable or transferable. I am waiting on a call from her...

to  confirm she received the check.