Tutor Center

To whom it may concern: Thank you for contacting South Pacific Car WashWe are happy to meet with our customer and review his/her work order and purchase receiptMore importantly we would like to review the condition of the car and learn how cleaning expectations were not metIt is our privilege
to serve our community and every customer with quality, conscientious cleaning We guarantee the professional cleaning work we provide our community and kindly invite the customer stop by the car wash anytime so we learn the details of the complaint by looking at the car togetherWe strongly defend our commitment to exceeding customer expectations with every level of service Our team of managers is curious to learn and meet with our customer so that we may resolve any unmet cleaning expectations reflected in the purchased serviceWe kindly decline a refund for cleaning services executed in good faith and welcome the customer to meet with any team member so we may resolve the complaintWe espouse Revdex.com best practices, our team proudly speaks English, Spanish, and Korean. Our team has been trained to take messages with follow up contact information to protect our company from fraud and ensure important messages have professional documentationAny person insistent on speaking "to the owner" will always be directed to leave a messageThis is a direct response to our company having been defrauded by an inbound phone call pretending to be the power company Since that fraud, our company instructs employees to find out who is calling, phone number and a message so that we may follow up.I wish to share with the Revdex.com that South Pacific Car Wash has been voted Best Car Wash in Orange County, CA two years in a row & OC Weekly Readers PollOur award-winning customer service is founded on serving every customer in our community with respectful, conscientious car cleaningOur daily work includes serving teachers, doctors, lawyers, faith leaders and we do not pick and choose which cars to clean and which cars to leave dirtyIt is our privilege to serve every visitor with conscientious car cleaningIt is our company position that accolades do not matter when we have not been able able to exceed expectations for every visitor, one visitor at a timeWe train our team to listen carefully when a customer places his order, so that we may avoid a scenario where a customer under orders the appropriate level of service to meet his cleaning expectationsWe will like to see the work that was purchased, meet with our customer and learn the condition of car.*** ***, Technical Project ManagerSouth Pacific Car Wash & Lube Center

Dear Revdex.com, Thank you for your emailMay I request clarification on the contents of the customer complaint?I followed the link from the Revdex.com email I received to respond to the customer complaint.The customer complaint message appears to have no content.Thank you for the clarification and best regards,South Pacific Car Wash

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
Regards,
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