Tutor Time

In response to complaint ID [redacted] , [redacted] enrolled her son into our childcare on February **, 2014, for a scheduled start date of August **, (See Attachment A, 2013-Enrollment Agreement) After only three (3) days of attendance, [redacted] withdrew her son from the school, deciding to keep him home instead [redacted] requested a full reimbursement of her prepaid one (1) month security deposit and one month’s tuition, minus three (3) days of attendanceThe contract [redacted] executed on February **, clearly states (See Attachment A, 2013-Enrollment Agreement): SECURITY DEPOSIT: A deposit of one (1) month tuition will be required upon registrationThis deposit is non-refundableThis tuition can only be applied to the last month of enrollment in the program with a written notice one (1) month in advance of termination of enrollment, provided tuition payments are current _____ WITHDRAWAL FROM PROGRAM: I understand that I must provide one (1) month written notice of withdrawal from the programIf this notification is not provided, I agree to pay all tuition and fees for one (1) month, whether or not my child attendsI understand that when my child is withdrawn, s/he will only be eligible for re-admission based upon space availability and all other enrollment criteriaIf my child is selected for re-enrollment, I will be required to pay a new non-refundable Registration FeeIf there is an outstanding balance (including tuition or fees) when my child was withdrawn, I will be required to bring my account current prior to completing a re-enrollment applicationI understand all fees (Registration or Activity) are non-refundable _____ The security deposit terms, which were initialed by [redacted] (See Attachment A, Enrollment Agreement,), acknowledges the terms of the agreementTutor Time strongly stands by the terms of the Enrollment Agreement An important part of the security deposit is that it prevents other families from enrolling in our program [redacted] ***’s security deposit given on February ***, prevented any other additional enrollments for the class, for her sons space was reserved for August **, This creates substantial loss of revenue for the school, especially during peak enrollment periods in September As a measure of good faith, [redacted] received a customer refund of one (1) month tuition, including her sons three days of attendance, in a Full Settlement check cashed on September **,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The contract that I signed in February clearly states in the enrollment section that the completion and execution of any forms, and the payment of any tuition timely or in advance is NOT a guarantee of enrollment As I have stated previously due to the lack of security and the unprofessionalism of several staff members and the [redacted] of the school I had no choice but to withdraw my child The [redacted] in his response states that I withdrew my son because I had changed my mind and decided to keep my son home with meThat is not the case at all I am a New York City public school teacher and work full time so withdrawing him to stay home with me was not an option I had to make other arrangements for my son because this school did not hold up their end of their contract They did not have an appropriate preschool placement for my son which was clearly the placement on the original contract I understand that a contract is a legal document, however there were so many things that changed in that school from February to August that I do not feel that what I signed up for months before was the program I was offeredHolding on to $dollars is unethical and wrong based on the complaints and safety concerns I had during my short experiences with the school In the contract their is a section that states for security purposes all students must be signed in and out on a daily basis when entering and leaving the building, however I NEVER signed my child in or out the days he attended the schoolIt seems that the school did not follow every procedure in the contract so therefore why would the deposit section be set in stone Every situation should be considered on an individual basis and in my case I feel I should receive the $back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

In response to complaint ID ***, *** *** enrolled her son into our childcare on February **, 2014, for a scheduled start date of August **, (See Attachment A, 2013-Enrollment Agreement). After only three (3) days of attendance, *** *** withdrew her son from the school, deciding to keep him home instead*** *** requested a full reimbursement of her prepaid one (1) month security deposit and one month’s tuition, minus three (3) days of attendanceThe contract *** *** executed on February **, clearly states (See Attachment A, 2013-Enrollment Agreement):SECURITY DEPOSIT:A deposit of one (1) month tuition will be required upon registrationThis deposit is non-refundableThis tuition can only be applied to the last month of enrollment in the program with a written notice one (1) month in advance of termination of enrollment, provided tuition payments are current._____WITHDRAWAL FROM PROGRAM: I understand that I must provide one (1) month written notice of withdrawal from the programIf this notification is not provided, I agree to pay all tuition and fees for one (1) month, whether or not my child attendsI understand that when my child is withdrawn, s/he will only be eligible for re-admission based upon space availability and all other enrollment criteriaIf my child is selected for re-enrollment, I will be required to pay a new non-refundable Registration FeeIf there is an outstanding balance (including tuition or fees) when my child was withdrawn, I will be required to bring my account current prior to completing a re-enrollment applicationI understand all fees (Registration or Activity) are non-refundable. _____The security deposit terms, which were initialed by *** *** (See Attachment A, Enrollment Agreement,), acknowledges the terms of the agreementTutor Time strongly stands by the terms of the Enrollment Agreement. An important part of the security deposit is that it prevents other families from enrolling in our program*** ***’s security deposit given on February ***, prevented any other additional enrollments for the class, for her sons space was reserved for August **, This creates substantial loss of revenue for the school, especially during peak enrollment periods in September. As a measure of good faith, *** *** received a customer refund of one (1) month tuition, including her sons three days of attendance, in a Full Settlement check cashed on September **,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The contract that I signed in February clearly states in the enrollment section that the completion and execution of any forms, and the payment of any tuition timely or in advance is NOT a guarantee of enrollment.  As I have stated previously due to the lack of security and the unprofessionalism of several staff members and the [redacted] of the school I had no choice but to withdraw my child.  The [redacted] in his response states that I withdrew my son because I had changed my mind and decided to keep my son home with me. That is not the case at all.  I am a New York City public school teacher and work full time so withdrawing him to stay home with me was not an option.  I had to make other arrangements for my son because this school did not hold up their end of their contract.  They did not have an appropriate preschool placement for my son which was clearly the placement on the original contract.  I understand that a contract is a legal document, however there were so many things that changed in that school from February to August that I do not feel that what I signed up for months before was the program I was offered. Holding on to $1000 dollars is unethical and wrong based on the complaints and safety concerns I had during my short experiences with the school.  In the contract their is a section that states for security purposes all students must be signed in and out on a daily basis when entering and leaving the building, however I NEVER signed my child in or out the days he attended the school. It seems that the school did not follow every procedure in the contract so therefore why would the deposit section be set in stone.  Every situation should be considered on an individual basis and in my case I feel I should receive the $1000 back.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In response to complaint ID [redacted], [redacted] enrolled her son into our childcare on February **, 2014, for a scheduled start date of August **, 2014 (See Attachment A, 2013-2014 Enrollment Agreement)....


After only three (3) days of attendance, [redacted] withdrew her son from the school, deciding to keep him home instead. [redacted] requested a full reimbursement of her prepaid one (1) month security deposit and one month’s tuition, minus three (3) days of attendance. The contract [redacted] executed on February **, 2014 clearly states (See Attachment A, 2013-2014 Enrollment Agreement):
SECURITY DEPOSIT:
A deposit of one (1) month tuition will be required upon registration. This deposit is non-refundable. This tuition can only be applied to the last month of enrollment in the program with a written notice one (1) month in advance of termination of enrollment, provided tuition payments are current.
_____
WITHDRAWAL FROM PROGRAM:
I understand that I must provide one (1) month written notice of withdrawal from the program. If this notification is not provided, I agree to pay all tuition and fees for one (1) month, whether or not my child attends. I understand that when my child is withdrawn, s/he will only be eligible for re-admission based upon space availability and all other enrollment criteria. If my child is selected for re-enrollment, I will be required to pay a new non-refundable Registration Fee. If there is an outstanding balance (including tuition or fees) when my child was withdrawn, I will be required to bring my account current prior to completing a re-enrollment application. I understand all fees (Registration or Activity) are non-refundable.
_____
The security deposit terms, which were initialed by [redacted] (See Attachment A, Enrollment Agreement,), acknowledges the terms of the agreement. Tutor Time strongly stands by the terms of the Enrollment Agreement.
An important part of the security deposit is that it prevents other families from enrolling in our program. [redacted]’s security deposit given on February [redacted], 2014 prevented any other additional enrollments for the class, for her sons space was reserved for August **, 2014. This creates substantial loss of revenue for the school, especially during peak enrollment periods in September.
As a measure of good faith, [redacted] received a customer refund of one (1) month tuition, including her sons three days of attendance, in a Full Settlement check cashed on September **, 2014.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 The school did not answer any of the questions about the contract that were in my previous response. They sent the same response that they sent weeks ago
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I signed a contract in February of 2014 to hold a spot for the 2014-2015 school year for my 3 year old son. At this time I had to leave a deposit of $954 which I was told would be used for the last month of his enrollment. Based on what I observed in February I was comfortable leaving this deposit and signing the contract. However when I actually enrolled him August [redacted] things were not as they were in February. Being a mother and a NY city school teacher for many years I was unhappy with several unprofessional observations of different staff members dealing with children as well as some safety concerns. My son only attended this school for 3 days in August. I brought all of these issues up immediately to the [redacted] and also to the [redacted]. I did not get the safe, warm feeling that I had several months earlier when I had signed the contract. After withdrawing my son I had asked for my deposit back explaining that things in the school were not as they were months earlier. I was told in a rude manner by the [redacted] at the school all deposits were non-refundable. He stated that because I had signed the contract 6 months earlier I was not going to get the deposit back. I was completely dissatisfied with his decision.Desired Settlement: I would like to be refunded my deposit of $954 due to the fact that so many things had changed in the school during the 6 months before I enrolled my son. If I had gone to sign a contract in August and had seen the school at that time I would not have signed a contract. It was not like I randomly just changed my mind and withdrew him, and for this reason I believe that a refund is justified.

Business

Response:

In response to complaint ID [redacted] enrolled her son into our childcare on February **, 2014, for a scheduled start date of August **, 2014 (See Attachment A, 2013-2014 Enrollment Agreement).

After only three (3) days of attendance, [redacted] withdrew her son from the school, deciding to keep him home instead. [redacted] requested a full reimbursement of her prepaid one (1) month security deposit and one month’s tuition, minus three (3) days of attendance. The contract [redacted] executed on February **, 2014 clearly states (See Attachment A, 2013-2014 Enrollment Agreement):

SECURITY DEPOSIT:

A deposit of one (1) month tuition will be required upon registration. This deposit is non-refundable. This tuition can only be applied to the last month of enrollment in the program with a written notice one (1) month in advance of termination of enrollment, provided tuition payments are current.

_____

WITHDRAWAL FROM PROGRAM:

I understand that I must provide one (1) month written notice of withdrawal from the program. If this notification is not provided, I agree to pay all tuition and fees for one (1) month, whether or not my child attends. I understand that when my child is withdrawn, s/he will only be eligible for re-admission based upon space availability and all other enrollment criteria. If my child is selected for re-enrollment, I will be required to pay a new non-refundable Registration Fee. If there is an outstanding balance (including tuition or fees) when my child was withdrawn, I will be required to bring my account current prior to completing a re-enrollment application. I understand all fees (Registration or Activity) are non-refundable.

_____

The security deposit terms, which were initialed by [redacted] (See Attachment A, Enrollment Agreement,), acknowledges the terms of the agreement. Tutor Time strongly stands by the terms of the Enrollment Agreement.

An important part of the security deposit is that it prevents other families from enrolling in our program. [redacted]’s security deposit given on February [redacted], 2014 prevented any other additional enrollments for the class, for her sons space was reserved for August **, 2014. This creates substantial loss of revenue for the school, especially during peak enrollment periods in September.

As a measure of good faith, [redacted] received a customer refund of one (1) month tuition, including her sons three days of attendance, in a Full Settlement check cashed on September **, 2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The contract that I signed in February clearly states in the enrollment section that the completion and execution of any forms, and the payment of any tuition timely or in advance is NOT a guarantee of enrollment. As I have stated previously due to the lack of security and the unprofessionalism of several staff members and the [redacted] of the school I had no choice but to withdraw my child. The [redacted] in his response states that I withdrew my son because I had changed my mind and decided to keep my son home with me. That is not the case at all. I am a New York City public school teacher and work full time so withdrawing him to stay home with me was not an option. I had to make other arrangements for my son because this school did not hold up their end of their contract. They did not have an appropriate preschool placement for my son which was clearly the placement on the original contract. I understand that a contract is a legal document, however there were so many things that changed in that school from February to August that I do not feel that what I signed up for months before was the program I was offered. Holding on to $1000 dollars is unethical and wrong based on the complaints and safety concerns I had during my short experiences with the school. In the contract their is a section that states for security purposes all students must be signed in and out on a daily basis when entering and leaving the building, however I NEVER signed my child in or out the days he attended the school. It seems that the school did not follow every procedure in the contract so therefore why would the deposit section be set in stone. Every situation should be considered on an individual basis and in my case I feel I should receive the $1000 back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In response to complaint ID [redacted] enrolled her son into our childcare on February **, 2014, for a scheduled start date of August **, 2014 (See Attachment A, 2013-2014 Enrollment Agreement).

After only three (3) days of attendance, [redacted] withdrew her son from the school, deciding to keep him home instead. [redacted] requested a full reimbursement of her prepaid one (1) month security deposit and one month’s tuition, minus three (3) days of attendance. The contract [redacted] executed on February **, 2014 clearly states (See Attachment A, 2013-2014 Enrollment Agreement):

SECURITY DEPOSIT:

A deposit of one (1) month tuition will be required upon registration. This deposit is non-refundable. This tuition can only be applied to the last month of enrollment in the program with a written notice one (1) month in advance of termination of enrollment, provided tuition payments are current.

_____

WITHDRAWAL FROM PROGRAM:

I understand that I must provide one (1) month written notice of withdrawal from the program. If this notification is not provided, I agree to pay all tuition and fees for one (1) month, whether or not my child attends. I understand that when my child is withdrawn, s/he will only be eligible for re-admission based upon space availability and all other enrollment criteria. If my child is selected for re-enrollment, I will be required to pay a new non-refundable Registration Fee. If there is an outstanding balance (including tuition or fees) when my child was withdrawn, I will be required to bring my account current prior to completing a re-enrollment application. I understand all fees (Registration or Activity) are non-refundable.

_____

The security deposit terms, which were initialed by [redacted] (See Attachment A, Enrollment Agreement,), acknowledges the terms of the agreement. Tutor Time strongly stands by the terms of the Enrollment Agreement.

An important part of the security deposit is that it prevents other families from enrolling in our program. [redacted]’s security deposit given on February [redacted], 2014 prevented any other additional enrollments for the class, for her sons space was reserved for August **, 2014. This creates substantial loss of revenue for the school, especially during peak enrollment periods in September.

As a measure of good faith, [redacted] received a customer refund of one (1) month tuition, including her sons three days of attendance, in a Full Settlement check cashed on September **, 2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The school did not answer any of the questions about the contract that were in my previous response. They sent the same response that they sent weeks ago

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,