TutorFi

Initial Business Response /* (1000, 5, 2015/10/15) */
*** was refunded in full including the extra $he requested
Below is an email to *** that explains the entire situation and it even shows the emails that I sent to ***
Hi ***,
When you asked for a refund, I
thought you meant the $that was accidentally chargedI didn't realize you were asking for a full refund
If I would have realized that, I would have already refunded that to youI did refund the $immediately after you were billed
I am so sorry about the confusion!
With all the server issues, my mind was somewhere else
Please accept my apology
I did just *** you the rest of your refund and did refund the entire $start up cost
Also, I really did reply to all of your emails and I pasted them below so you can see themMaybe you didn't get them for some reason
I hope we can put this to rest and you understand that was a simple miscommunication
As of now, you are 100% refunded and again I am very sorry
I hope our misunderstanding doesn't haunt me foreverIf you could at least let Revdex.com and the other sites know that I did indeed refund you and apologized to you, that would be greatly appreciated
Sincerely,
*** ***
9/reply
Hi ***,
I am so sorry for the hassles you have been encountering and I can assure
you that this is a temporary issue
We are in the middle of migrating to a new server and the old one is
being brute force attackedWhen this happens, people get booted from our system
That's why you are getting the boot
I hope to have a new firewall in place by next Tuesday, but because of the
hassle, I'll push your billing date ahead a full month
Thanks for your patience!
***
9/reply
Hi ***,
Did you get my email from Friday?
Please confirmI think I explained it all in that emailI am also giving you a free month for the hassles
Yes, I do know the forum is not very active
Please contact *** with all practice buddy session questionsWe did just hire a new buddy *** and he'll help youWe might need to update that contact info
To your success,
*** ***
October 10th reply
Hi ***,
This was an accident and I'll refund you
Yes, I did promise a free month and it was not set up properly on our end
Sorry!
I will now give you free months for this fiascoI pushed back your billing date to 12/and you'll see the refund on your card by Monday or Tuesday depending on the *** *** holiday
By the way, did you ever get my email reply? I did email you two times and never heard back
As for our new server, we are in testing mode now, but you can still use the current programJust note that it will boot you out the first time you login and then it will stickThat's the only issue we have
Once we are live on the new server, I will let you know
Thanks,
***

Initial Business Response /* (1000, 5, 2015/10/15) */
*** was refunded in full including the extra $he requested
Below is an email to *** that explains the entire situation and it even shows the emails that I sent to ***
Hi ***,
When you asked for a refund, I
thought you meant the $that was accidentally charged I didn't realize you were asking for a full refund
If I would have realized that, I would have already refunded that to you I did refund the $immediately after you were billed
I am so sorry about the confusion!
With all the server issues, my mind was somewhere else
Please accept my apology
I did just *** you the rest of your refund and did refund the entire $start up cost
Also, I really did reply to all of your emails and I pasted them below so you can see them Maybe you didn't get them for some reason
I hope we can put this to rest and you understand that was a simple miscommunication
As of now, you are 100% refunded and again I am very sorry
I hope our misunderstanding doesn't haunt me forever If you could at least let Revdex.com and the other sites know that I did indeed refund you and apologized to you, that would be greatly appreciated
Sincerely,
*** ***
9/reply
Hi ***,
I am so sorry for the hassles you have been encountering and I can assure
you that this is a temporary issue
We are in the middle of migrating to a new server and the old one is
being brute force attacked When this happens, people get booted from our system
That's why you are getting the boot
I hope to have a new firewall in place by next Tuesday, but because of the
hassle, I'll push your billing date ahead a full month
Thanks for your patience!
***
9/reply
Hi ***,
Did you get my email from Friday?
Please confirm I think I explained it all in that email I am also giving you a free month for the hassles
Yes, I do know the forum is not very active
Please contact *** with all practice buddy session questions We did just hire a new buddy *** and he'll help you We might need to update that contact info
To your success,
*** ***
October 10th reply
Hi ***,
This was an accident and I'll refund you
Yes, I did promise a free month and it was not set up properly on our end
Sorry!
I will now give you free months for this fiasco I pushed back your billing date to 12/and you'll see the refund on your card by Monday or Tuesday depending on the *** *** holiday
By the way, did you ever get my email reply? I did email you two times and never heard back
As for our new server, we are in testing mode now, but you can still use the current program Just note that it will boot you out the first time you login and then it will stick That's the only issue we have
Once we are live on the new server, I will let you know
Thanks,
***