Tutoring For Success

As noted in our client’s letter, we did sell [redacted] to her on January 29thThis product was sold after an extensive conversation between the complainant and our staff member, explaining how the product worked: that is was alcohol based fragrance which is effective in dispelling offensive odours and removing bacteria from the airArmed with this information, the complainant purchased the [redacted] product and left our store.? Shortly after, she contacted our store to advise us that she had used the [redacted] only to discover that she was sensitive to the productAt that time, our sales associate confirmed with her that the issue was not that the product was defective, but that she had a sensitivity to it.? As owner of the company, I called the client upon request on February 1st, and again explained to her that I was very sorry that she was not happy with her purchase but because the product was not defective and had been used, we would have no recourse with our supplierI offered the client a non-scented fragrance free of charge but she said that would not work for herI explained that we stand behind any products that are defective and would accept returns on most products if they are not opened and usedThis however was not the case in this incidentThe client insisted that she did not want the product and was going to leave it at the store, suggesting that we might use it as a display modelI informed her that we had a display model and had no use for her returned product.? I suggested that perhaps she would like to give the product to a friend or family member, which she said she would not consider and did not want the product backOnce the call ended I instructed our staff to leave the product out back hoping that this client would have a change of heart and pick it upThis did happen a couple of days later, Her daughter came in and took it homeThen a couple of days after this the daughter returned to the store complaining that the burner was not working properlyWe gave her a new burner at a retail value of $10, as well as, a free fragrance at a retail value of $10.? This was the end of our communication with the complainant?

As noted in our client’s letter, we did sell *** *** to her on January 29thThis product was sold after an extensive conversation between the complainant and our staff member, explaining how the product worked: that is was alcohol based fragrance which is effective in dispelling offensive
odours and removing bacteria from the airArmed with this information, the complainant purchased the *** *** product and left our store. Shortly after, she contacted our store to advise us that she had used the *** *** only to discover that she was sensitive to the productAt that time, our sales associate confirmed with her that the issue was not that the product was defective, but that she had a sensitivity to it. As owner of the company, I called the client upon request on February 1st, and again explained to her that I was very sorry that she was not happy with her purchase but because the product was not defective and had been used, we would have no recourse with our supplierI offered the client a non-scented fragrance free of charge but she said that would not work for herI explained that we stand behind any products that are defective and would accept returns on most products if they are not opened and usedThis however was not the case in this incidentThe client insisted that she did not want the product and was going to leave it at the store, suggesting that we might use it as a display modelI informed her that we had a display model and had no use for her returned product. I suggested that perhaps she would like to give the product to a friend or family member, which she said she would not consider and did not want the product backOnce the call ended I instructed our staff to leave the product out back hoping that this client would have a change of heart and pick it upThis did happen a couple of days later, Her daughter came in and took it homeThen a couple of days after this the daughter returned to the store complaining that the burner was not working properlyWe gave her a new burner at a retail value of $10, as well as, a free fragrance at a retail value of $10. This was the end of our communication with the complainant

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me