Tuttle Click Automotive Group

Via Email Onlyl [redacted] @sandiego.Revdex.com.com June 19, RE: *** [redacted] Complaint No [redacted] Dear MrsCraig- [redacted] , This is in response to your letter dated June 03, Mr [redacted] picked up his vehicle on April 3, from having it being repaired on a Geico Claim from February 9, The collision center manager, [redacted] ***, had a conversation with Mr [redacted] on that same day he picked up his vehicleThe customer expressed his concerns and Mr [redacted] advised the customer that a loaner vehicle would be waiting for him on April 6, so that any correction that were needed to be made on his vehicle could be taken care of without interruptionsMr [redacted] stated that he wasn’t sure that he would be in town that day but that if he was, he would be in for the repairsMr [redacted] phoned the customer mid-week (April to April 10) to find out when the customer would be inHowever, there was no answer on the customer’s cell phone, (949) [redacted] In the weeks following April 3, (when the vehicle was picked up) the customer completed a YELP review regarding the service received from the Collision CenterHowever, Mr [redacted] never returned Mr***’s phone call to have his vehicle repaired or took the offer for the loaner vehicleWe haven’t since been in contact with Mr [redacted] If you have any other questions or concerns, please feel free to contact me Thank you Regards, [redacted] Executive AssistantTuttle Click Automotive GroupPhone: (949) [redacted] Email: m [redacted] @tuttleclick.com

December 1, 2015 [redacted]Revdex.com4747 Viewridge Ave #200San Diego, CA 92123-1688              Re: [redacted] Dear Ms. [redacted], I have been in contact with Mr. [redacted] regarding his lease since...

his first attempt to contact me regarding the matter. We have discussed options and addressed his questions. We would like to make it clear that we never misrepresented anything to Mr. [redacted]. As far as we know, he is now satisfied with his lease from Tuttle Click Chrysler Jeep Dodge Ram. If you have any further questions, please feel free to contact me. Thank you. Regards, [redacted]General ManagerTuttle Click Chrysler Jeep Dodge RamTuttle Click HyundaiThank you.[redacted]Executive AssistantTuttle Click Automotive GroupPhone: (949) [redacted] ext. [redacted]Fax No: (949) [redacted]Email: m[redacted]@tuttleclick.com

Tuttle-Click is the [redacted] dealership that did the original contract with [redacted] ([redacted]). Imagine that the dealer will have to redo the contract but I wasn't sure, so I included [redacted].

Via Email Onlyl[redacted]@sandiego.Revdex.com.com June 19, 2015             RE:       [redacted]...

[redacted]                        Complaint No [redacted] Dear Mrs. Craig-[redacted], This is in response to your letter dated June 03, 2015. Mr. [redacted] picked up his vehicle on April 3, 2015 from having it being repaired on a Geico Claim from February 9, 2015. The collision center manager, [redacted], had a conversation with Mr. [redacted] on that same day he picked up his vehicle. The customer expressed his concerns and Mr. [redacted] advised the customer that a loaner vehicle would be waiting for him on April 6, 2015 so that any correction that were needed to be made on his vehicle could be taken care of without interruptions. Mr. [redacted] stated that he wasn’t sure that he would be in town that day but that if he was, he would be in for the repairs. Mr. [redacted] phoned the customer mid-week (April 6 to April 10) to find out when the customer would be in. However, there was no answer on the customer’s cell phone, (949) [redacted]. In the weeks following April 3, 2015 (when the vehicle was picked up) the customer completed a YELP review regarding the service received from the Collision Center. However, Mr. [redacted] never returned Mr. [redacted]’s phone call to have his vehicle repaired or took the offer for the loaner vehicle. We haven’t since been in contact with Mr. [redacted]. If you have any other questions or concerns, please feel free to contact me.  Thank you.  Regards, [redacted]Executive AssistantTuttle Click Automotive GroupPhone: (949) [redacted]Email: m[redacted]@tuttleclick.com

I purchased a Jeep Wrangler Sport for my 16 year old on Jan 6th 2017. The day I drove it off the lot it had brake issues. I took it back twice in order for them to realize the Brake Booster had to be replaced. I am still having issues with the vehicle and they are refusing to service me. My daughter is driving a vehicle that has brake issues. This is an unsafe vehicle and they don't seem to care.

Review: Took my 2013 truck to get a check up in tustin tuttle click

on what seems to be my calipers

werent working I was told I was able for warranty

Under 35000 miles full coverage

went back they decided not to even

bother fixing my truck and still let me drive

with no brake fluid calipers broken and wish almost resulted in a

car crash with my infant daughter.Desired Settlement: Complete repair on what was needed to fix

Review: On 9/22/15 I purchased a New 2015 Jeep from Tuttle-Click Irvine Chrysler Jeep Dodge. During the purchase negotiations and after discussing financing options with the fleet Manager [redacted] we decided on a price and that we would lease the vehicle. We made it clear to Mr. [redacted] that we may want to pay the vehicle off early and were assured there would be no issues.

Of course it was all a lie something you would expect from a used car salesman I guess but not from a fleet manager of a large automotive group. Here are the issues that were promised or lied about that everyone who is thinking of buying a vehicle from any Tuttle Click dealership should be aware of.

1. I was told that I would be skipping my first payment and would not have a payment for 60 days. This was just a sale tool to get me to sign and was a complete lie. One week later I received my first payment statement from the finance company and it is due 10/22/15 30 days exactly after the date of purchase.

2. I made it clear to both Hugh and the finance manager that I may pay this off early and was assured that would not be an issue. I am now being told by [redacted] that there are early payment penalties. Also I am being told on top of the penalties the only option is to pay all the lease and residual up front to pay off this vehicle? So instead of paying $40,500 the agreed upon price and then putting $7800.00 down leaving a balance of $32,700 plus tax and fees? My payoff would be $43,000 that’s $2,500 more than the negotiated price and I would lose all of my down payment? It is just simple sales fraud and lies and all buyers should beware of these guys.

3. Just to add insult to injury I was reviewing my sales contract trying to find where it discloses a pre-payment penalty or any of these lies and there in the fine print was a $595 dollar junk fee that was never discussed, agreed, or any part of the price negotiation? Even [redacted] and all the other auto sites tell you this is a scamDesired Settlement: I would like them to honor their promise to me make sure there is no prepayment penalty on my lease if I pay off early, they need to make that I do not have a payment until 11/22/15 as was promised, and the need to refund the $595 junk fee they slipped in.

Business

Response:

December 1, 2015 [redacted]Revdex.com4747 Viewridge Ave #200San Diego, CA 92123-1688 Re: [redacted] Dear Ms. [redacted], I have been in contact with Mr. [redacted] regarding his lease since his first attempt to contact me regarding the matter. We have discussed options and addressed his questions. We would like to make it clear that we never misrepresented anything to Mr. [redacted]. As far as we know, he is now satisfied with his lease from Tuttle Click Chrysler Jeep Dodge Ram. If you have any further questions, please feel free to contact me. Thank you. Regards, [redacted]General ManagerTuttle Click Chrysler Jeep Dodge RamTuttle Click HyundaiThank you.[redacted]Executive AssistantTuttle Click Automotive GroupPhone: (949) [redacted] ext. [redacted]Fax No: (949) [redacted]Email: m[redacted]@tuttleclick.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They offered to pay the first payment as agreed to upfront but never did it? They still have not offered to reimburse the junk fees? they are just trying to play a game even though they promised to fix this issue they have done nothing but talk.I have many emails from them with their promises but they have never followed thru or returned my last email.

Regards,

Review: The dealer advertised a vehicle that my wife and I had special ordered. We contacted the dealer and Identified the vehicle and notified them that we would be purchasing the vehicle and that we would like the advertised price. Flavio and [redacted] agreed on the advertised price and then proceeded to work the numbers several days before my wife and I were to arrive. The Friday before we went to pick up the vehicle I stopped by the dealer and spoke with [redacted] and Flavio regarding the pricing and financing of the vehicle. They showed me the deal and promised 3.5% financing and a sales price of 49900. Saturday when we arrived to turn in our buy back 2014 Jeep Grand Cherokee and purchase our 2015 Jeep Grand Cherokee, a process which we were told would be no longer than 2 hours. [redacted] and Flavio would not talk to us regarding the new vehicle until we signed over the old vehicle. once we had no transportation, they told us the price of the vehicle was now 55000 and the financing was 5.5% for a 800+ credit score. They further aggravated the situation by prevent us from taking our old vehicle and leaving the dealer, they also did not offer a ride to our home and unfortunately we could not get anyone to pick us up. [redacted] further aggravated the situation by telling us, "go find your own bank and come back" when we asked if there was a bank that would offer a lower interest rate. When we asked about the advertising price, he said, "well there is no advertisement right now, its gone we removed it because it was a mistake." I had the screen shot of the ad with the time stamp of that morning. They literally removed the ad right before we sat down to finalize the deal. We have contacted the management about this issue and have received no return calls and no resolution. The due bill is another concern, they promised to swap the roof rails from my old car to my new car and have not, a month later, resolved this issue either.Desired Settlement: Refund the price difference between the advertised price and the selling price. Refinance the vehicle at a lower interest rate. Purchase a new set of roof rails that will be installed at a location of my choosing.

Review: They claimed my car the hyundai elantra got 34 hwy mpg and they knew there was a class action law suit against hyundai for inflating their mileage statistics. I took the car to the dealership 4 times and they made me jump through a million hoops only to tell me I need to bring the car back again. The part tgat really bothers me is the mechanic and manager in servicing lied to me and said they manually checked mileage and it came in at 33 mpg. Lies. They were aware of the issue and sold me a car under false pretenses. They never return my calls, hang up on me and today transferred me to a fax line to get my ear blasted out.Desired Settlement: Trade my car back for what I was promised. A car that gets 34 mpg.

Review: Purchased a 2011 Mazda 2 from Tuttle-Click Mazda and was promised that my CPO covered everything but brakes and tires. I was told this about 15 times and was also told that the warranty was good for 1 year or until 100,000 miles. This was unfortunately a lie, I found this out when I took my Mazda into Star Mazda of Glendale to get repaired. I was informed by one of the service technicians that "salesmen lie all the time and it's my fault for not knowing this." I was also laughed at over the phone by several representatives of Tuttle-Click Mazda. I now am asked for over $400 to repair something I was promised time and time again was covered and had to pay $65 (after talking down from $130) just to get my car out of Star Mazdas possession. When I talked to several people at Tuttle-Click all of them blamed me for what they call a miscommunication. It was no miscommunication it was a fraudulent practice carried out by the people at Tuttle-Click Mazda.Desired Settlement: I would like the promise I received numerous times to be kept and for my car to be repaired at a reputable Mazda service department free of charge like I was promised time and time again.

Review: 02-16-15 dropped off my vehicle to be repaired through a claim with [redacted] Insurance; 04-03-15 picked up my vehicle under duress for differences [redacted] & myself will be handling in court in the future. my estimator [redacted] was never in communication with me unless I initiated first contact. I had to continuously call or email [redacted] & [redacted] for statuses, I also felt as if I was performing the work [redacted] & [redacted] should had been doing in collaborating the repairs to my vehicle. Lied to per [redacted] & this is a main reason why I am reporting this complaint. 12/14 I dropped off my vehicle for a previous repair through AAA to have the left rear door, left rear inner door jamb area, and left side quarter panel repaired. 02-16-15, at the time of drop off I showed [redacted] & another TCF employee ([redacted]) the poor body & paint work performed per TCF 12/14, the paint is sucked up, one can see the sand paper markings within the paint, & there are visible body work pores in the body repairs. [redacted] assured me it will be taken care of at the same time while performing the repairs through the claim with [redacted]. Also, I specifically asked [redacted] to give me a customer pay quote on some scratches to my liftgate, [redacted] explained to me he would once the repairs with [redacted] started. Within the middle of the repairs I hadn’t heard from [redacted] so I had to contact [redacted] to ask him about the quote to the rear liftgate, [redacted] told me not worry about it & that he was going to take care of it but didn't. So bottom line, previous warranty work & current repairs not completed to my satisfaction.Desired Settlement: Would like for TCF to honor their word & repair my vehicle like true professionals.

Business

Response:

Via Email Onlyl[redacted]@sandiego.Revdex.com.com June 19, 2015 RE: [redacted] Complaint No [redacted] Dear Mrs. Craig-[redacted], This is in response to your letter dated June 03, 2015. Mr. [redacted] picked up his vehicle on April 3, 2015 from having it being repaired on a Geico Claim from February 9, 2015. The collision center manager, [redacted], had a conversation with Mr. [redacted] on that same day he picked up his vehicle. The customer expressed his concerns and Mr. [redacted] advised the customer that a loaner vehicle would be waiting for him on April 6, 2015 so that any correction that were needed to be made on his vehicle could be taken care of without interruptions. Mr. [redacted] stated that he wasn’t sure that he would be in town that day but that if he was, he would be in for the repairs. Mr. [redacted] phoned the customer mid-week (April 6 to April 10) to find out when the customer would be in. However, there was no answer on the customer’s cell phone, (949) [redacted]. In the weeks following April 3, 2015 (when the vehicle was picked up) the customer completed a YELP review regarding the service received from the Collision Center. However, Mr. [redacted] never returned Mr. [redacted]’s phone call to have his vehicle repaired or took the offer for the loaner vehicle. We haven’t since been in contact with Mr. [redacted]. If you have any other questions or concerns, please feel free to contact me. Thank you. Regards, [redacted]Executive AssistantTuttle Click Automotive GroupPhone: (949) [redacted]Email: m[redacted]@tuttleclick.com

Review: I bought a 2014 Jeep Cherooke sport a month from Tustin Chrysler Jeep Dodge (general manager [redacted]) phone [redacted]The next day of purchase car stalled right in middle of 405 freeway. Engine power was gone(stalled), no click on start switch, electricity and power were fine, got lucky did not heart or killed in middle of freeway, car was towed to dealer and I was told they will investigate the problem, it took them one month to tell me they fixed it after getting back and forth with chrysler engineers (all documented), I got a car yesterday and drove it LA, again car stalled in lane 3 (speed lane) got must have been with me otherwise I was not here to complain about this lemon car, police came , they surprised that I am OK and no car hit me from back, car towed again to nearby street, waited another two hrs chrysler road assistant came and took the car to Chrysler and jeep in Santa Monica Ca (Buerge Chrysler Jeep LA, CA [redacted] person name [redacted]. I told them this car is lemon and nobody should ever drive it, because not only put the driver life in danger also other commuters. I am trying to return this car to Chrysler and need your help in two manner. 1. Dealer knew about this car defect but sold it any way, 2.Chrysler knew about this defect but sold it to dealer.Desired Settlement: Get me a new car, same model , even upgrade it with no cost. otherwise I will sue the dealer, chrysler for puuting people in danger for profit, I even goto TV stations and broadcast this issue so no one buys car from a bankcrupt company

Business

Response:

“We are very sorry Mr. [redacted] is having some issues with his new vehicle.

We Had no knowledge of any defect when we sold the vehicle.

It is our understanding that Chrysler has bought back the vehicle from Mr. [redacted].

We will do anything we can to help our customer in any way we possibly can.”

Thank you ,

Executive Assistant

Tuttle-Click Automotive Group

###-###-####

Review: I purchased a car (2003 Durango SPT) from Tuttle Click's Chrysler/Jeep that was auctioned at [redacted] located in the city of Tustin on 09/01/20015. At that date, I paid $1,000.00 (cash) pending the title to be provided no later than 30 days ([redacted]'s Agreement/Guidelines to Customers).I waited respectfully the 30 days period which was due on 10/01/2015 however, I did not receive my title,I contacted [redacted] several times throughout October/November (at least twenty occasions) without any results. Every time that I called [redacted] stated that Tuttle Click's Chrysler/Jeep would not cooperate nor reply to the calls/emails. As I found the address/information of Tuttle Click's I called and left several messages and a lady by the name of [redacted] on 10/27/2015 stated that she could not do anything about it and referred me to the General Manager ([redacted])for the answer. [redacted] took all the information for Mr. [redacted] to call me back however, once again; I did not receive any reply back which implies a lack of professionalism, respect and courtesy towards a customer. I called the following day and as I reached [redacted], he mentioned that in this particular vehicle, the owner has passed away.I questioned how can Tuttle Click's sell a car, receive the payment (cash) claim that the owner has deceased and not provide the title of the car within [redacted]'s Guidelines (30 days). I wanted to return the vehicle back however; I have already invested an additional $1,500.00 fixing the vehicle that I will not get back from the dealer. At this time, I just want the title of my car.Before I decided to seek your assistance, I called [redacted] (unable to do anything), and [redacted] from Tuttle Click's who continues to avoid my request, and ignoring any phone calls, emails etc. Up to now, I have waited over 120 days, lost a couple of clients waiting to buy the car, storage fees etc. and no answer from Tuttle Click's ([redacted]).If you need additional information please email me at [redacted]@yahoo.comDesired Settlement: I just need the title of my car ASAP, that I paid cash on 09/01/2015.

Consumer

Response:

Thank you so much for your assistance. The issue has been solved. As soon as the manager from the dealer found out that I have contacted Revdex.com, he rushed the mail and sent me the title of my car.

Worst experience ever. They told me their service dept was open until 7 and when I went to pick up my car they were closed. They told me no one can open the gate until Monday... They said no one has a key... So you are telling me a huge car dealership doesn't have a manager with a key for emergencies??? I call BS. That is super risky and scary to be honest. After enough pressure they finally called the manager and told me I can pick up my car on Sunday. Wow. Lesson learned, employes here are unknowledgable... Don't trust these people. I only come here because I have a service for life program but boy is it a pain... Rarely have had a good experience here. I recommend not doing business with Jimmy Click and all his Arizona pals.

Review: Overview of Issue:

- Did not honor repair estimate, which resulted in higher payment than original estimate

- Failed to properly advise customer of issue & repair quality which lead to additional and unexpected repair costs

- Tried to solve issue by contact Chrysler Corporate Customer Service and never received calls back and no resolution based on follow up calls by customer

Details:

I dropped my car off for repair since my AC would start to run hot after 10-15 minutes of driving, even at the coldest setting. I informed the dealer of this exact problem. They quoted me about $933.00 and said it would be ready on Tues. When they called for me to pick up the car, I went to pay the estimate was now over $1,000. I called out the fact that that was way higher than the original estimate and I was not prepared to pay that type of money. *At no time had the dealer ever called to advise me that repairs or parts would increase the initial estimate.* They gave me a $50 discount, which was still higher than the estimate, but I paid. After getting my car and driving for 15 minutes. The A/C ran hot. I called the dealer back and asked them to see me early in the morning as this should have been fixed. I was told they were busy and wouldn't be able to give me an appt until the afternoon. I went early in the morning anyways and asked to talked to the service manager Don Palmer. He was dismissive and gave a half-hearted "sorry" before having me sign more docs and saying they would take another look. They then called back to tell me it would be $1000 to fix the AC because it was another part, but I told them that the original fix they did had no change or effect on how the AC ran.Desired Settlement: I would like them to fix the issue I originally asked about, the fact that the AC runs hot after 15-20 minutes, for free. They should have been upfront about the repair and they should have checked their work before letting me drive off. Instead they "fixed" something that had no effect on the issue and wanted to charge me again to do the actual repair I asked about.

I would also like to note that I tried to solve this with Chrysler Corporate customer service and they never followed up with me and provided mixed and confusing information about what steps they were talking. The last time I called, they kept pulling me on hold for long periods of time and "accidentally" disconnecting my calls, before telling me "we're handling it internally" and can't provide me with any information.

Consumer

Response:

From[redacted] <[redacted]>

Date: Thu, Oct 16, 2014 at 6:56 AM

Subject: Complaint solved

To: "[email protected]" <[email protected]>

The below complaint has been solved.

Review: My previous Hyundai lease had one final month in the agreement, I came in to look at new Hyundai leases. They told me that if I signed a new lease agreement for a new Hyundai, they would do away with my final payment on the old lease. I left my car there, it got grounded, agreed to a new lease, paid for my new Hyundai lease payment and drove away. One month later I received a bill for the last month of old lease, I called them, [redacted] said to bring in the bill and they would take care of it. When we brought in the bill they changed their mind saying they had given us a great deal. I stated that it's not about getting a great deal, it's about what was agreed upon. I emailed them multiple times, as well as coming in in person, trying to give them a chance to make this right but they refused to do so and were non-responsive. The incorrect billing that should have been taken care of is for $268.73, my return business should be valued more than that, as well as their responsibility to stand by their word. The salesman that made the deal is [redacted], and the main reason for the bill having been sent to me from Hyundai Motor Finance is because Tuttle-Click made an error on my application to qualify for the "Pull-Ahead Program". Hyundai Motor Finance confirmed that the application was denied ONLY because an error was made in the application stating that the deal was made in "Quarter 3" when it was actually "Quarter 4". HMF said if Tuttle-Click fixed the error and resubmit the application that they would approve me for the program and I wouldn't have to pay the wrongly charged payment.Desired Settlement: I want Tuttle-Click Hyundai to stand by the deal they made in person, assuming responsibility for the final lease payment of my old Hyundai. They may be able to achieve this by simply making the payment to Hyundai Motor Finance on account number [redacted] for the amount of $268.73 or they can, as Hyundai Motor Finance suggested, simply reapply me for the "Pull-Ahead Program" and making sure that upon approval, the charge is deleted from the bill from Hyundai Motor Finance. This is actually not so much about the dollar amount, but about having the dealership Tuttle-Click Hyundai, stand by the handshake deal that was made between myself, and their salesman [redacted].

Business

Response:

Hello Ms. [redacted],We have taken care of this matter for Mr. [redacted] Please see the email below.Thank you.Regards,[redacted]Executive AssistantTuttle Click Automotive GroupPhone: (949) [redacted] ext. [redacted]Fax No: (949) [redacted]Email: m[redacted]@tuttleclick.comWarning: This e-mail transmission, and any documents, files or previous e-mails attached to it, may contain confidential information that is legally privileged. If you are not the intended recipient or the person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error, please immediately destroy the original transmission and its attachments without reading them. This email is non-encrypted, therefore is non-secure and Tuttle-Click Automotive Group shall not be held responsible for any release of information which occurs through transmission of this correspondence.P Please consider the environment before printing this email.