We acknowledge our service team did not handle this situation in a manner consistent with our values. We have made personnel and procedure changes to ensure this never happens again. We expedited repairs and loaned Mr. [redacted] a Ranger to use while we repaired his Ranger. Mr. [redacted] and Tuttle Motor Company came to a verbal agreement regarding the resolution of this complaint. As of October 13, 2016 he has not been billed for parts or labor on the repairs totaling $1561. Although the dollar amount is not Mr. [redacted]'s concern, we felt we should cover his expense for repairs. We have offered everything we have to accommodate Mr. [redacted], but his complaint remains unresolved. Tuttle Motor sincerely apologizes for the inconvenience we have caused Mr. [redacted], and we genuinely hoped for a different outcome.
[redacted] This business never has held up to what it stated in their response and I have attempted to contact Mr. [redacted] without any success. Please let me know if we can reopen pretty do I need to seek legal actions against this business? Thanks for your time and help. [redacted]
[redacted]
Thanks [redacted], if Tuttle Motor Company is willing to refund the amount noted below, this is an acceptable resolution to satisfactorily close this case and move on. If not, please leave it open until resolution is reached. Thanks again for all your time and help and please.notify Tuttle to forward the refund to my home a address. Sincerely, [redacted]
Please let the record reflect that Tuttle Motor Company has refunded the $388.00 for the repairs and above, that were in question. Thanks for all of your dedicated help and time and please let me know if anything further is required. Have a richly blessed day! Sincere Regards, [redacted]@gmail.com
Mr. [redacted] brought his Polaris Ranger Crew in for extensive work on September 7, 2016. His original request for repairs indicated he needed the rear CV joints repaired, a 2" lift installed, a Dura Clutch installed, and the skid plates on A-Arms repaired. Over the next two weeks we had two...
technicians quit without prior notice. We made a workload adjustment to another technician who had to take his mother to several urgent medical procedures. This does not excuse the lack of communication. However, I hope this gives insight to the isolated incident.We repaired the Right Front A-Arm assembly, installed the Lift Kit, and installed special ordered tires, wheels and lug nuts. We did not replace the 2 rear CV Shafts or install a Dura Clutch. We notified the customer his unit was ready when it was not.Tuttle Motor's Correction:Mr. [redacted] agreed to bring us the Ranger to repair the Left Front A-Arms, and replace both of the rear CV- Shafts. Mr. [redacted] was willing to pay for the parts and we would cover the labor. I personally delivered the unit to Mr. [redacted]' home at 8:00 PM on a Friday night to ensure he and his family had his unit for the weekend. He emphasized he was most frustrated with the lack of communication. I agree that we did fail to meet our customer's expectation. However, I believe we have rectified our standing and look forward to future dealings with Mr. [redacted].
Complaint: [redacted]
I am rejecting this response because:
Yes they did offer to cover labor if I paid for the parts but in no way does that cover the three weeks in which I missed two hunts, the two unproductive trips to Poteet, and my ruined hunt went I took it all the way out to west Texas and it broke again. It also was not lack of communication that upset me because I communicated with them every couple days it was in every communication I was flat lied to about the progress of my unit. Also after bringing it back second time they kept say how abused the unit was which upset me. I openly told them upon first delivery that I am rough on it and it was why I wanted to have everything fixed and checked and I was willing to pay what was needed to get it all done. Along the way I keep getting told well we didn't order shocks cause they were couple thousand and we didn't get clutch but you know it's 1400. At no point did I complain bout pricing to get job completed properly. I do appreciate them getting it back to me in a timely manner and cover the labor from second time unit was dropped off but as stated earlier it doesn't resolve my complaints with the company.
Regards,
[redacted]
On Jun 19, 2015 10:34 AM, "[redacted]" <[redacted]> wrote: This is an absolutely false and a story fabrication by Tuttle and I have the receiot from another repair shop on Pleasanton to prove it. It was true that I picked up my mower on May 26, 2015, which was my third trip to his location to attempt to get this issue, that never existed until his workers touched it, repaired. When I had simply dropped off my mower and asked for a belt to be replaced and oil changed? I then attempted to mow with my mower for the third time and the belt kept coming off of the deck. I called and was told they could do nothing further for the approximately $400.00 they had fraudulently charged me and I should contact the Revdex.com again. Instead, I took it to another shop in Pleasanton, TX who gladly fixed it in one day and charged me an additional $73.00 to correct there placement of an incorrect belt and new wheel, which was the same one they had charged me $90.00 plus $85.00 an hour in labor to replace. I have the receipt and expect this company to be what they say they are and provide a full refund, plus pay for my gas and time that has been wasted. Sincerely in Christ, ** On Jun 19, 2015 10:37 AM, "[redacted]" <[redacted]> wrote:Sorry for spelling errors and working on my cell phone. Totally upset right now. Re: receipt and in Pleasanton, was my intent. I feel like a totally taken advantage of consumer and nobody there or at their business seems to care?Sincerely in Christ, ** It is also important to note [redacted] that when I got the mower home from repairing the incorrect repairs that Tuttle Motor Company had made, it ran absolutely fine. Thanks for.reopenong my case and putting this business on the "do not use" list for all Military personnel or Veterans.Sincerely, **
We acknowledge our service team did not handle this situation in a manner consistent with our values. We have made personnel and procedure changes to ensure this never happens again. We expedited repairs and loaned Mr. [redacted] a Ranger to use while we repaired his Ranger. Mr. [redacted] and Tuttle Motor Company came to a verbal agreement regarding the resolution of this complaint. As of October 13, 2016 he has not been billed for parts or labor on the repairs totaling $1561. Although the dollar amount is not Mr. [redacted]'s concern, we felt we should cover his expense for repairs. We have offered everything we have to accommodate Mr. [redacted], but his complaint remains unresolved. Tuttle Motor sincerely apologizes for the inconvenience we have caused Mr. [redacted], and we genuinely hoped for a different outcome.
[redacted] This business never has held up to what it stated in their response and I have attempted to contact Mr. [redacted] without any success. Please let me know if we can reopen pretty do I need to seek legal actions against this business? Thanks for your time and help. [redacted]
[redacted]
Thanks [redacted], if Tuttle Motor Company is willing to refund the amount noted below, this is an acceptable resolution to satisfactorily close this case and move on. If not, please leave it open until resolution is reached. Thanks again for all your time and help and please.notify Tuttle to forward the refund to my home a address. Sincerely, [redacted]
Please let the record reflect that Tuttle Motor Company has refunded the $388.00 for the repairs and above, that were in question. Thanks for all of your dedicated help and time and please let me know if anything further is required. Have a richly blessed day! Sincere Regards, [redacted]@gmail.com
Mr. [redacted] brought his Polaris Ranger Crew in for extensive work on September 7, 2016. His original request for repairs indicated he needed the rear CV joints repaired, a 2" lift installed, a Dura Clutch installed, and the skid plates on A-Arms repaired. Over the next two weeks we had two...
technicians quit without prior notice. We made a workload adjustment to another technician who had to take his mother to several urgent medical procedures. This does not excuse the lack of communication. However, I hope this gives insight to the isolated incident.We repaired the Right Front A-Arm assembly, installed the Lift Kit, and installed special ordered tires, wheels and lug nuts. We did not replace the 2 rear CV Shafts or install a Dura Clutch. We notified the customer his unit was ready when it was not.Tuttle Motor's Correction:Mr. [redacted] agreed to bring us the Ranger to repair the Left Front A-Arms, and replace both of the rear CV- Shafts. Mr. [redacted] was willing to pay for the parts and we would cover the labor. I personally delivered the unit to Mr. [redacted]' home at 8:00 PM on a Friday night to ensure he and his family had his unit for the weekend. He emphasized he was most frustrated with the lack of communication. I agree that we did fail to meet our customer's expectation. However, I believe we have rectified our standing and look forward to future dealings with Mr. [redacted].
Complaint: [redacted]
I am rejecting this response because:
Yes they did offer to cover labor if I paid for the parts but in no way does that cover the three weeks in which I missed two hunts, the two unproductive trips to Poteet, and my ruined hunt went I took it all the way out to west Texas and it broke again. It also was not lack of communication that upset me because I communicated with them every couple days it was in every communication I was flat lied to about the progress of my unit. Also after bringing it back second time they kept say how abused the unit was which upset me. I openly told them upon first delivery that I am rough on it and it was why I wanted to have everything fixed and checked and I was willing to pay what was needed to get it all done. Along the way I keep getting told well we didn't order shocks cause they were couple thousand and we didn't get clutch but you know it's 1400. At no point did I complain bout pricing to get job completed properly. I do appreciate them getting it back to me in a timely manner and cover the labor from second time unit was dropped off but as stated earlier it doesn't resolve my complaints with the company.
Regards,
[redacted]
On Jun 19, 2015 10:34 AM, "[redacted]" <[redacted]> wrote: This is an absolutely false and a story fabrication by Tuttle and I have the receiot from another repair shop on Pleasanton to prove it. It was true that I picked up my mower on May 26, 2015, which was my third trip to his location to attempt to get this issue, that never existed until his workers touched it, repaired. When I had simply dropped off my mower and asked for a belt to be replaced and oil changed? I then attempted to mow with my mower for the third time and the belt kept coming off of the deck. I called and was told they could do nothing further for the approximately $400.00 they had fraudulently charged me and I should contact the Revdex.com again. Instead, I took it to another shop in Pleasanton, TX who gladly fixed it in one day and charged me an additional $73.00 to correct there placement of an incorrect belt and new wheel, which was the same one they had charged me $90.00 plus $85.00 an hour in labor to replace. I have the receipt and expect this company to be what they say they are and provide a full refund, plus pay for my gas and time that has been wasted. Sincerely in Christ, ** On Jun 19, 2015 10:37 AM, "[redacted]" <[redacted]> wrote:Sorry for spelling errors and working on my cell phone. Totally upset right now. Re: receipt and in Pleasanton, was my intent. I feel like a totally taken advantage of consumer and nobody there or at their business seems to care?Sincerely in Christ, ** It is also important to note [redacted] that when I got the mower home from repairing the incorrect repairs that Tuttle Motor Company had made, it ran absolutely fine. Thanks for.reopenong my case and putting this business on the "do not use" list for all Military personnel or Veterans.Sincerely, **