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Tuttles Grove Apartments

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Tuttles Grove Apartments Reviews (3)

This message concerns complaint ID [redacted] submitted on 5/18/2015 1:52:44 PM against Tuttles Grove Apartments.Tuttles Grove Aparments has not made any further attempts to resolve this issue.

The problem isn't the gas cans. I'm going to move them. I can see - after talking with the woman - that this is a safety issue.That's not the problem.The problem is that she yells at her customers when they ask her questions about safety issues.I literally asked the her "why is it OK if they're stored in a garage but not outside". She said "10 years ago someone stored gas cans [like I store them], and someone took them and started a huge fire". To which I replied "with the gas cans?"... she snapped "YEAH!", with a face of vitriol. She then yelled - yes, yelled at me, her customer who pays her almost $1,000 every month - "OBEY THE RULES!" as she stormed off like a 5-year old.If she's going to act like this and blame me for the problem, then I could easily go through the other horrible customer service experiences I've had with her in the past. There's the water heater issue, there's the late-rent issue, and a few others that come to mind. I'll wait to see her response to these before I go into them.I'm not the only one with a problem, this isn't just an angry customer trying to smite a manager. Do a google search of "Tuttles Grove Apartments." Her business is getting 2-stars, and 70% of the reviews are horrifically negative all because of her terrible customer service. Out of a total of 23 reviews, only 3 give her more than 3 stars. 2 give her 3-stars. Here's a quote from a 3-star review: "be it the owners/prop mngt have the staff's hands tied at a proper fix or upgrades.... they just lack that customer service gene". This is a quote from her 4th best rating. The rest of the reviews are 2 or lower. Here are more amazing quotes from the review board: "Horrible Customer Service!"; "the leasing office representatives are too rude to hear out complains."; "Leasing office people do not know how to talk to residents as if its our mistake if go to them for apartment problems." ; The property manager doesn't even know what courtesy means. They don't know how to talk to the residents. ... I have never seen a property manager (for that matter any person who does a job) talk to people like that."The list goes on.The ladies in the front are nice - in my own opinion - the people who do the maintenance are nice. [redacted] is insane and yells at her customers when they come in to ask questions. I can only imagine how the daily life of the ladies and maintenance at the front desk go. Perhaps [redacted] is nice to them, and just simply has a natural scorn and hatred for her customers.Notice in her response to me, she completely ignored what I wrote and just talked about gas cans. That's called "being irrational". She resorted to ad-hominems: "Has [sic] you can see, there's no reasoning with [me]." Compare her response to mine. Which looks like someone who can't be reasoned with? I went through and organized my thoughts and found others' opinions to see if I was alone.  I'm not. Now look at her response: she didn't even bother to go through and proof read her message: "Has you can see". I ask the reader: which individual looks like they're telling the truth? Which one of us looks like they're being reasonable? It shouldn't be hard to figure these questions out.

The reason the resident is asking about safety is because he
was given a letter regarding keeping gas cans on his patio. Has you can see the wording he used in his
complaint there is no reasoning with this person.  I dont uderstand how someone would not understand its a safety...

issue.Thank you,[redacted]

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Address: 5885 Tuttles Grove Blvd, Dublin, Ohio, United States, 43016-3243

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