Tuxedo Den - all area locations

I am rejecting this response because: The item was returned and accepted without issue And their charge is fraudulent

Customer rented for the weekend of 9/2.  (actual use was that week onThursday or Friday, customer picked up the tuxedo on Tuesday 8/30 forhis wedding).Customer returned the tuxedo on Saturday 9/3.  We do not inspect everysquare inch of the tuxedo at that time.  We ask if...

everything wentwell, we check for the pieces to see if they are in the tuxedo bag,and then it goes on our backroom rack to be picked up by our warehousedriver on Monday.Clothes go back to our warhouse where they are scanned and that iswhere we do a better check for damages and excessive stains etc.  Thathappens on Tuesday and Wednesdays.  The pants were discovered to bedamaged on 9/7 and given to the area manager to look at and see whowore them last for assigning damages.Our area manager Jillian sent the pants to the store so the customercould look at them and/or pick them up (they own them at that pointwhen we are going to charge them).  the store received the pants onThursday evening's truck and called the customer on Friday. (the storewas busy Thursday, that is when we have our weddings picking up forthe weekend.Saturday 9/10, the customer called and spoke with Jillian disputingthe damages.  Jillian told him the process of how we go through ourclothes,etc... he was not happy.Our goal is not to charge customers.  We prefer to have our items backso we can continue to re rent them and not have to buy new items at amore expensive price.  We only charge when it is clear and obvious.The pants are also barcoded to show that he was the last person to usethem and they were not used in that 5 day period of warehouseoperations.Not once did we receive a complaint from him or his wedding party andthey were all fitted and taking care of as they should have.  Now,since there is an issue with charging him for the damged pants, he iscoming up with issues.  Again, we told him and we tell everyone, "wedon't want to charge anyone unless we have to for damages. we do ourbest to fix all damages possible, but in this case the pants are notfixable."If the customer can email me pictures of damaged pants, poorly fittingitems, anything from the hundres of photos taken at his wedding thatcan back up his claims, I would be more than happy to look at them andconsider compensation for the issues.If you have more questions, need more info, etc, please call Jillianor myself at (916)721-6555.Thank you for taking the time to reach out and be of service!Jon Rodriguez

I am rejecting this response because:  The item was returned and accepted without issue.  And their charge is fraudulent.