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Tuxedo Junction Formal Wear

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Tuxedo Junction Formal Wear Reviews (1)

Review: I ordered a Tuxedo for my son for his senior prom on or around June 4. I paid the full amount because that is what the store asked for. When we went to pick up the tuxedo on June 6, the store did not have the color vest we had ordered and the tuxedo had holes in it. So, I had the gentleman working there write a note for me describing the vest and hole problem and that we would not be taking the Tuxedo that we had already paid for. He did so, and we left and had to go out and buy a "Suit" because the prom was that night and it was certainly to late to order another tuxedo.This not only cost me way more money and I had no time to look for a deal because we had 3 hours before prom. Needless to say my son was Very upset and late for picking up his prom date. I have called the store SEVERAL times for my refund, talked to[redacted] several times and he keeps saying its in arbitration. It has been over 2 months and [redacted] hasn't returned my last few calls. I also sent him a letter stating I would be asking for damages-such as having to buy a SUIT and shirt and tie which anmounted to $247.80, which I had to put on my charge,if he doesn't return my call and refund my $78.00 for the tuxedo. I can't afford an attorney, but I am considering taking him to small claims court. I have the note that the tuxedo was damaged and they didn't get the vest in we ordered, so I feel very strongly that I should get a refund. Also, I was not the only person complaining in the store when we went to pick up the tuxedo. There were two other Mothers and sons that were complaining. So many complaints at one time that the gentleman working ther that day locked the doors and closed until he took care of all of us that were there complaining. I think he was embarrassed. We didn't take our tuxedo. I am not sure what the others that day did. We left. So I would appreciate if you could advise me what to do next, since getting an attoney for small claims court is not feasible right now. This is about this store ripping people off.Desired Settlement: I would only ask for my $78.00 back. But if not satified within a month, I will be asking for $78.00 and $247.80 in damages for the suit I had to buy to replace the tuxedo that I ordered and it was no where near what I ordered and paid for. I am a single mother and Special Education teacher so I feel compelled to have this situation corrected just on principle alone. I paid for something I didn't get. The integrity of this store is way below average and should be held accountable.

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Description: Formal Wear

Address: 611 White Horse Pike, Oaklyn, New Jersey, United States, 08107


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