Tuxedo Junction

Assistant manager said that I would get my money back half if not all I didn’t receive any thing telling me that I couldn’t get a refund or all sells are final.I called a couple of times and she told me that each time. She said I would receive my check in the mail in 45 days . They prom would have been in June. I’ve called several time since then. My son didn’t go to the prom.So I asked for my refund. Still haven’t received it.

To Whom This May Concern,

I would like to file a formal complaint on the business named Tuxedo Junction, located at ***.

Our initial consultation occurred in December 2017 to set up rental arrangements for our wedding, the date of our wedding is October 6, 2018. We were able to find an outfit that we were happy with, so we put a deposit down to hold the reservation. My fiancé put a $50 deposit down, which we were told would be refunded after the return of his suit, assuming no damage to the suit. With the amount of groomsmen he had, his suit rental ended up being free. The 6 groomsmen and my father all went into various Tuxedo Junction locations to get sized for their suits and to put their deposits down in the following weeks.

The amounts paid for the deposits were as follows:
• Father of the bride - $60.00
• Best Man - $20.00
• Best Man - $60.00
• Groomsman - $20.00
• Groomsman - $20.00
• Groomsman – Paid in full – $182.52

From that point on, we had not had any other communication with Tuxedo Junction, because we were under the impression that everything was finalized and taken care of.

On April 30, 2018 my mother and I stopped into the Henrietta location in hopes of matching her dress to the vest & tie that my Dad would wear with his suit rental. While we were there, we were notified by employees working that the colors we picked out for the vest & ties for the wedding party were no longer available, due to the company abruptly changing suppliers. This came as a complete shock to us, since we never received a phone call or any sort of communication to notify us of this change to our contract.

Instead of cancelling the rental contract right then, I waited and brought my fiancé back into the store the next day. I wanted to see if there was any other color that he would like from this new supplier before cancelling. When my fiancé and I returned to the store the next day, it appeared that we were not the only customers having customer services issues with the company. While we were waiting to speak to a sales associate, another customer was in the store working with an employee to resolve an issue with his suit rental as a result of this supplier switch. He clearly was not aware of the change in suppliers, but his wedding was taking place that weekend (in 3 days) so they did not have time to find another rental company. After seeing first-hand how the company handled the other customer’s disaster, we made the decision to cancel our contract and find a company that we could have faith in to fulfill our contract accurately and with our full confidence.

On June 23, 2018, my fiancé went to the Henrietta location to request a cancellation and full refund of everyone’s deposits, along with a couple of the groomsmen. The sales associate working confirmed with my fiancé that the contract was cancelled and that everyone would receive a full refund by paper check in the mail in the next 4-6 weeks. No paperwork was ever given to us at any point throughout our entire experience with Tuxedo Junction, so the only thing we had to go off of was a verbal agreement that we would get all of our money back. Every staff member we had worked with assured us that our paperwork would be sent in the mail to our house, as they had no printer in the store. We never received any paperwork.

After 6 weeks, no one received their refund checks. We started contacting the store through phone calls, in-person visits, and corporate customer service avenues to get an answer on where our refunds were. No one seemed to give us a clear answer until we threatened to start leaving negative reviews online. At that point, we were finally contacted (August 21st) about our refunds and were assured that they would be processed. We FINALLY received a partial refund check, in the amount of $41.00. Everyone else received the following amounts:
• Father of the bride – $51.00
• Best Man - $11.00
• Best Man - $51.00
• Groomsman - $11.00
• Groomsman - $11.00
• Groomsman – Paid in full – $173.52

All checks were issued on September 6th and delivered on September 10th, over 11 weeks after cancellation of the contract, except for my father’s check. When I called to ask where his refund was, about a week later, I was told that his refund check was not processed with the others. Everyone I talked with had told me that they don’t know why the check was not processed, but they suspect it was because they did not have my father’s full address in their systems. So again, instead of calling us to confirm his address, we had to be the ones to take action to solve the problem. He finally received his check on September 26th.

It looks like $9 was subtracted from everyone’s refund amounts. As we did not get any paperwork regarding the amount of the refund we would receive, we are not entirely sure what this $9 represents. We think it may be the company’s “Stain & Handling Fee”. If that is what the $9 represents, we believe this should also be refunded as the suits were never actually rented, so there were never any stain or handling costs associated with our contract.

We have waited far too long for only a partial refund. We are looking for a full refund to remedy the situation, since Tuxedo Junction was the party to break the contract without our knowledge.

Me and 6 of the males in my wedding party dealt with Tuxedo Junction.
One of the suits had to be dry cleaned. 3 of the pants arrived over sized, after repeated fittings; and the shoes were beat up. At the onset of my wedding , I requested a member of tuxedo Junction come out to see our attire; and, they declined. Although they did replace 1n pair of shoes. For my wedding reception, I had to hold my pants up with one hand, eventhough the were pinned to tighten up the waste.My other groomsmen wore a belt on the outside of the pants.

We placed an order through Tuxedo Junction, in the ***, NY, *** location for tuxedos for our Wedding, for the groom and groomsmen. At first, our order seemed like it went well, we ordered the tuxes we wanted and placed a deposit for our order. We went in for the fitting appointment and at the time we were told that I, the groom, would not need to pay for my tux. We questioned this and asked them to check and they confirmed I would not need to pay. We have a receipt that shows a zero balance owed as well to support this. The Thursday before the wedding, we went in to pick up our tuxes, at that time they not only asked for me to pay, but did not have shoes for anyone even though they sized us all. This resulted in us all buying shoes and being inconvenienced by spending money that we had not budgeted two days prior to our wedding. My wife asked to speak to a manager but he was not there so we were told he would call us back by Monday, which he did not. All of the tuxes were ready, except for mine which needed to be reordered because it was too large. The next day we went in, before our rehearsal dinner to pick up my jacket and it was still too large. The manager was there that day and said he would bring it to us at our hotel, on our wedding day. Saturday, my brother-in-laws, the groomsmen both found garbage and stains on their coats and my coat did not arrive until a hour prior to the ceremony. We waited until Tuesday to call the location to speak to the district manager about all of our issues and he told us that there was nothing he could do for me. My wife tried to call and speak with him as well but he was abrupt and said that he could not speak to her at the time and would call her back, which he never did. She contacted the Tuxedo Junction website contact us and informed them of the many issues, including the lack of support from the district manager, the disgusting state of the tuxes which was embarrassing, and the fact that we had to pay money that we were told we would not have to pay. She requested that they contact us quickly and that she would like a full refund for our event. No one from the company has reached out to us to resolve this issue.