Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10727800, and find that this resolution is satisfactory to me if the mentioned adjustment to the account is an adjustment to $ Sincerely, Dean S [redacted]
We have addressed Mr [redacted] ’s issues of concern, and his account was adjusted to reflect a zero balance for his April 20, visit to our Imaging Department An updated billing statement reflecting the adjustment was provided to Mr [redacted] for his records.Again, our staff members have been coached on how to properly address similar situations in the future, and we sincerely apologize for Mr [redacted] ’s dissatisfaction
Dear [redacted] ***:Your complaint to the Revdex.com of Hawaii was referred to me for review and response We apologize for the delay in responding back to you timelyYour complaint states that the payment you made on the date of service was more than your insurance says you were responsible for.After review of your account we confirmed that QMC billed your insurance, [redacted] and received two separate insurance payments totaling: $and [redacted] determined your coinsurance to be $ QMC has received your payment of $on January 22, 2015.$1,(11/28/14) Coinsurance due $287.90$(12/12/14) Coinsurance due $98.82Your account balance is zero and there is no refund due back to you because your payment was applied to the coinsurance amount Please feel free to contact me if you have any further questions
Complaint: [redacted] I am rejecting this response because: in the letter to me from Queen's Medical Center ***, it says, "As a gesture of good will, we are applying an administrative adjustment to the account." I have no idea exactly what this so-called "adjustment" is, and I have not received any correspondence in the mail specifying what it is either As a result, I am going to have to reject the business's response When I do receive some kind of proof that my overall balance with the hospital has been zeroed out, I will accept their response Thank You, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10727800, and find that this resolution is satisfactory to me if the mentioned adjustment to the account is an adjustment to $ Sincerely, Dean S [redacted]
We have addressed Mr [redacted] ’s issues of concern, and his account was adjusted to reflect a zero balance for his April 20, visit to our Imaging Department An updated billing statement reflecting the adjustment was provided to Mr [redacted] for his records.Again, our staff members have been coached on how to properly address similar situations in the future, and we sincerely apologize for Mr [redacted] ’s dissatisfaction
Dear [redacted] ***:Your complaint to the Revdex.com of Hawaii was referred to me for review and response We apologize for the delay in responding back to you timelyYour complaint states that the payment you made on the date of service was more than your insurance says you were responsible for.After review of your account we confirmed that QMC billed your insurance, [redacted] and received two separate insurance payments totaling: $and [redacted] determined your coinsurance to be $ QMC has received your payment of $on January 22, 2015.$1,(11/28/14) Coinsurance due $287.90$(12/12/14) Coinsurance due $98.82Your account balance is zero and there is no refund due back to you because your payment was applied to the coinsurance amount Please feel free to contact me if you have any further questions
Complaint: [redacted] I am rejecting this response because: in the letter to me from Queen's Medical Center ***, it says, "As a gesture of good will, we are applying an administrative adjustment to the account." I have no idea exactly what this so-called "adjustment" is, and I have not received any correspondence in the mail specifying what it is either As a result, I am going to have to reject the business's response When I do receive some kind of proof that my overall balance with the hospital has been zeroed out, I will accept their response Thank You, [redacted]
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