TV-Desi

[redacted] contacted TV-Desi’s sales department on to place an order for the Talk-Desi VoIP service empowered by TV-Desi [redacted] *** received a bundle offer for his Talk-Desi calling plan since he was a TV-DesiTV customer; he received the Talk-Desi plan at a subsidized price of $instead of the $offered to all new customers during the redemption period of that new offer (now that offer has been expired) [redacted] like all Talk-Desi customers was informed about a Fair Usage Policy with a monthly limit of Minutes on from a sales agentSo [redacted] ***’s monthly bill since to had remainedthe same plus tax depending on his usage activityAs of October all Talk-Desi customers were charged a $fee for regulated surcharges associated with VoIP products/goods which was added to [redacted] ***’s monthly bill as of October 2014.Lastly, [redacted] *** historically has been going over Talk-Desi Fair Usage Policy which is causing him the overage feesThese points were made clear to [redacted] at the point of Sale and are also listed on our website [redacted] If a customer is over his fair usage policy he/she pays per minute charge as per the country code he/she calls.As a courtesy, TV-Desi has provided [redacted] a credit to his account in the amount of $ This is a onetime courtesy; he must monitor his monthly minutes from this point on to avoid future overage fees If he prefers to accept the credit and cancel his account immediately, we would be happy to accommodate that request.Best regards[redacted] ***

[redacted] contacted TV-Desi’s sales department on 03/**/2014 to place an order for the Talk-Desi VoIP service empowered by TV-Desi. [redacted] received a bundle offer for his Talk-Desi calling plan since he was a TV-DesiTV customer; he received the Talk-Desi plan at a subsidized price of...

$16.99 instead of the $19.99 offered to all new customers during the redemption period of that new offer (now that offer has been expired).  [redacted] like all Talk-Desi customers was informed about a Fair Usage Policy with a monthly limit of 2500 Minutes on 03/**/2014 from a sales agent. So [redacted]’s monthly bill since 03/**/2014 to 10/**/2014 had remainedthe same plus tax depending on his usage activity. As of October 2014 all Talk-Desi customers were charged a $3.17 fee for regulated surcharges associated with VoIP products/goods which was added to [redacted]’s monthly bill as of October 2014.Lastly, [redacted] historically has been going over Talk-Desi Fair Usage Policy which is causing him the overage fees. These points were made clear to [redacted] at the point of Sale and are also listed on our website [redacted]. If a customer is over his fair usage policy he/she pays per minute charge as per the country code he/she calls.As a courtesy, TV-Desi has provided [redacted] a credit to his account in the amount of $71.54.  This is a onetime courtesy; he must monitor his monthly minutes from this point on to avoid future overage fees.  If he prefers to accept the credit and cancel his account immediately, we would be happy to accommodate that request.Best regards.[redacted]

Review: I have signed up for service with TV-Desi couple of years back. I have recently

discovered they have been charging me much higher amount then what I agreed

on. The website states I get unlimited calls to different countries. On my billing

statement I have noticed they have no usage charge yet they are charging me

for minutes I had used based on a customer service rep. There statement

doesn't even show the correct amount and when I called their customer service

they told me, their supervisor is out of country and the rep didn't know what to

do. I have tried to resolved it with them and now they charged me again. They

are falsely advertising to customer and charging them illegally.Desired Settlement: I want all my money refunded because after this step, I am going to hire a lawyer and make their this company's mis practice is all over the paper.

Business

Response:

[redacted] contacted TV-Desi’s sales department on 03/**/2014 to place an order for the Talk-Desi VoIP service empowered by TV-Desi. [redacted] received a bundle offer for his Talk-Desi calling plan since he was a TV-DesiTV customer; he received the Talk-Desi plan at a subsidized price of $16.99 instead of the $19.99 offered to all new customers during the redemption period of that new offer (now that offer has been expired). [redacted] like all Talk-Desi customers was informed about a Fair Usage Policy with a monthly limit of 2500 Minutes on 03/**/2014 from a sales agent. So [redacted]’s monthly bill since 03/**/2014 to 10/**/2014 had remainedthe same plus tax depending on his usage activity. As of October 2014 all Talk-Desi customers were charged a $3.17 fee for regulated surcharges associated with VoIP products/goods which was added to [redacted]’s monthly bill as of October 2014.Lastly, [redacted] historically has been going over Talk-Desi Fair Usage Policy which is causing him the overage fees. These points were made clear to [redacted] at the point of Sale and are also listed on our website [redacted]. If a customer is over his fair usage policy he/she pays per minute charge as per the country code he/she calls.As a courtesy, TV-Desi has provided [redacted] a credit to his account in the amount of $71.54. This is a onetime courtesy; he must monitor his monthly minutes from this point on to avoid future overage fees. If he prefers to accept the credit and cancel his account immediately, we would be happy to accommodate that request.Best regards.[redacted]