TV Ears Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  I di not receive credit. I want the date of allejed "credit" to my card. Also I want the last 4 of the card # credited. This company is lieing. Also note I have had no dealings with them I the past. I moved here from England in 2013 !

Currently TV Ears has a policy to product buyers from buying our product at discount and re-selling them, we do not allow that to take place. To protect TV Ears from this, TV Ears monitors all orders being placed and does not allow any one person to purchase more than 3 of the same product. This...

customer informed us that his purchasing was not for himself when we contacted him on top of that, he has tried to order 15+ systems from us at our discounted rate. His ordering pattern, him trying to purchase under someone else, and his comment to us that they are not for him, indicates that he is reselling our product. Due to that being against our policy, it is not tolerated and we will not sell to him in the future.

The customer was refunded the amount paid for the item. Shipping is normally non-refundable being that it's a service that is rendered.  The customer was given the opportunity to exchange the product under warranty but refused to do so.  Due to the product being defective upon arrival we...

are making an exception and refunding the customer the amount requested. Customer should see the refund in their card within the next 5-10 business days depending on the customer's banking institution.  Customer can feel free to contact us directly if their are any other questions regarding this transaction.

After reviewing all of the recorded calls we have come to the following conclusion: During the initial call our representative did try to communicate viable information to the customer but that was never allowed. Customer cut the representative off and told the representative that he wanted the...

advertised unit period. We were not given the opportunity to relay the information to the customer or to find out if the advertised model would be suitable. When the Customer called our technical support department and gave us the information to confirm which system was needed he was offered an extreme discount for the compatible system. The customer was not satisfied with the offer.  We made an exception and agreed to refund him the total purchase price for the unit including the shipping but will not pay for the customer to return it back to us.If he would like to do so here is the return number ([redacted]) for the item and the shipping costs ($74.17($59.95 PLUS $14.22 shipping) the items should be shipped it 2701 Via Orange Way Spring Valley CA 91978.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The only reason why TV Ears "offered" to refund my money (minus the shipping charge) was because I took the extra step of searching for their corporate office and filing a complaint there. Otherwise, I would be like every other person who has filed a complaint to the Revdex.com. I would be curious to see what an audit would uncover. Considering the amount of complaints on the Revdex.com's site alone all state that their customers received faulty merchandise and then were made (if they didn't want to wait weeks) to pay $19.95 for the "convenience" fee, I am sure it would raise eyebrows. Seems to me that they should not be having so many complaints of their product breaking after VERY short amounts of time. In my case, only 2 months. They send out faulty merchandise, tell the person they have to pay $19.95 to get a replacement, send out a replacement, and wait for the headset to break again, thus the cycle continues. The ONLY reason I was even offered the second "option" of sending back the faulty headset and getting a new one sent out in a few weeks, was because I voiced my utter displeasure at the $19.95 "convenience" fee. It wasn't like the agent told me I had to two options and I could choose between the two. It was pay $19.95, and then when I bhed about it, it was oh wait, here's your other option but you're going to be even more inconvenienced. When I asked for a refund I was told that was NOT an option. I'm pretty sure that TV Ears purposefully sends out faulty merchandise to primarily elderly people, knowing that it will break within a month or two of being shipped, and then only gives other "options" of not paying $19.95 to those who complain. Had I not complained, I would not have been given the second option of sending it back and having another one reshipped (oh, they only offered to reimburse the shipping BACK to me after I complained about that as well), and I sure as hell wouldn't have been offered a refund.
Whomever replied (there is no name) first spelled my last name wrong, but more concerning, is trying to hide behind their warranty and make it seem like they made all these exceptions because they're a good company. In fact, it is in my strongest opinion, that they are targeting elderly people and causing ridiculous fees to cover faulty merchandise. There are just too many complaints about this to ignore. I am contacting a lawyer and finding out how to proceed with a class-action lawsuit. What they are doing to people is wrong. Again, I want my FULL refund. I have already shipped their worthless product back.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my dispute.
Regards,
[redacted]

The issue the customer is experiencing is not very common compared to the amount of headsets that go out to our customers on the daily basis.  Our TV Ears product does have 5 Year Limited Warranty that will facilitate a replacement of the product in question.  If the product seizes to work...

within 6 months of the day it was purchased, we can replace it at no cost to the customer. There after we extend a 50% discount off MSRP to replace the damaged product.  In this customers case, the headset has an MSRP of $99.95. They are outside of the 6 month warranty so they qualify for the 50% discount off MSRP.  When purchasing the new headset at replacement cost, the warranty on the headset starts all over again from from the day of purchase.  Here at TV EARS we do our best to incorporate new technology and materials as it becomes available to us.  Since the last time the headset was purchased by this customer, there has been a newer material added to our headsets that give them a more flexible and custom fit. These improvements are demonstrated on our video posted in our website.  This customer can replace their headset with a 50% discount(Per their 5 year limited warranty) and continue to enjoy their TV Ears product. They can do so by calling our customer support line at 866.611.9934 Mon.-Fri. from 6AM to 6PM PST.