TV-Part.com

[redacted] came to us on Saturday September, **We told him that these power supplys LJ44-00101A and LJ44-00101C are substitutes and our board is compatible with his TV.This man is not a technician and don't know how to repair TVs, just replacing part by part.We offered him to bring his TV to our shop for us to diagnose it for free and provide the repair if neededHe also told us that he has a problem with the logic board and need this part too(we told him that power issue might be because of the logic board and not related to the power supply)We never refused to help this customerNEVER!We warned this customer that it's dangerous to attempt to repair this TV by him own, and he need to call to professionals We never refused to accept our part back for a refund if customer purchased it by mistake.As soon as we received our part back from [redacted] ***, we will refund his payment.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I need my part to be shipped back to me and my shipping cost with [redacted] in the amount of $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, as per [redacted] tracking number [redacted] , [redacted] have already received his part backAs we explained previously, we were waiting for IC from China to complete the repair of [redacted] 's power supply and [redacted] was aware of thisPlease check the attached documents, [redacted] have received the refund for repair service AND for the amount he spent on shipping (additional $8.25)This dispute with [redacted] is closedThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I sent the power supply by / ** / 2015 AT USPS PRIOIRTY MAIL TRACKING NO--*** *** *** *** *** **DELIVERY DATE ON 10/**/2015WITH FULL REFUND FROM ***

Hi ***, we apologize for misunderstandingWe still have your power supply and still working on itOne of the IC that failed was ordered from China, without this IC we can't fix the boardNobody in the US have it in stockYou opened the case with PayPal and never even wrote that that we
already have your power supply on handsWe will return the board to you, don't worryWe really misunderstood the situation

*** *** came to us on Saturday September, **. We told him that these power supplys LJ44-00101A and LJ44-00101C are substitutes and our board is compatible with his TV.This man is not a technician and don't know how to repair TVs, just replacing part by part.We offered him to bring his TV
to our shop for us to diagnose it for free and provide the repair if needed. He also told us that he has a problem with the logic board and need this part too(we told him that power issue might be because of the logic board and not related to the power supply). We never refused to help this customerNEVER!We warned this customer that it's dangerous to attempt to repair this TV by him own, and he need to call to professionals We never refused to accept our part back for a refund if customer purchased it by mistake.As soon as we received our part back from *** ***, we will refund his payment.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I need my part to be shipped back to me and my shipping cost with [redacted] in the amount of $8.50
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, as per [redacted] tracking number [redacted] have already received his part back. As we explained previously, we were waiting for IC from China to complete the repair of [redacted]'s power supply and [redacted] was aware of this. Please check the attached documents, [redacted] have received the refund for repair service AND for the amount he spent on shipping (additional $8.25). This dispute with [redacted] is closed. Thank you

[redacted] came to us on Saturday September, **. We told him that these power supplys LJ44-00101A and LJ44-00101C are substitutes and our board is compatible with his TV.This man is not a technician and don't know how to repair TVs, just replacing part by part.We offered him...

to bring his TV to our shop for us to diagnose it for free and provide the repair if needed. He also told us that he has a problem with the logic board and need this part too(we told him that power issue might be because of the logic board and not related to the power supply). We never refused to help this customer. NEVER!We warned this customer that it's dangerous to attempt to repair this TV by him own, and he need to call to professionals.  We never refused to accept our part back for a refund if customer purchased it by mistake.As soon as we received our part back from [redacted], we will refund his payment.Thank you

Review: My complaint is very similar to the only other complaint against tv-part. In April, I purchased (through Paypal) a Samsung ballast part and it did not fit. In April, I emailed tv-part, informing them that the part did not fit and requested a refund. They somewhat questioned, how it could not fit, because it was the part recommended by Samsung. I didn't know why it did not fit, it did not fit. I told them that the part was purchased from somewhere else and they wanted to know from where. In may, I sent another email requesting a refund and they instructed me to return the part, along with a [redacted]. As soon as they receive the part, they will refund. In June, I returned the part through USPS. I received confirmation that they received it on June **, 2013. In July, I emailed them in regards to my refund and received NO RESPONSE. I also contacted Paypal, No refund. They informed me to contact the company. Again, In August, I emailed tv-part informing them that I had proof that they received the part so, I was questioning why I have not been refunded, NO RESPONSE. I informed them that they received the part and that it was not fair to keep the part and my money, too. I also informed them that I would contact the Revdex.com and still NO RESPONSE. So, here I am requesting your help.Desired Settlement: They received their part back and all I want is a refund of $55 (including S&H) as promised.

Business

Response:

Per TV-PART.COM Return Policy, customer [redacted] is not eligible for a refund.

1. [redacted] is not a Certified Technician. All customers who can’t provide a Certificate of Electronic Technician purchasing any items from TV-PART.COM “AS-IS” and not eligible for a refunds. Electronic parts can be easily damaged by non-technician.

2. TV-PART.COM still provide 45 days warranty for all parts and if customer received any item DOA or just don’t need it, we gladly provide an RA numbers. Customer [redacted] purchased Lamp Ballast on April, ** 2013 and returned it on June, ** 2013 – 69 days lately. This return is not eligible for a refund.

3. TV-PART’s customers have 15 days to return any item after receiving RA number from TV-PART.COM, otherwise any returns are not eligible for a refund. Customer [redacted] received RA# [redacted] on May, ** 2013 and returned the item on June, ** – 40 days later. This return is not eligible for a refund.

TV-PART.COM Return Policy can be found by this link:

4. As a courtesy, we are offering to [redacted] a refund (excluding 25% restocking fee). Money request should be sent to our PayPal account [redacted] since this transaction is older than 45 days and we can’t provide a refund through PayPal.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

So, long as the business (tv-part) keep their word.

Sincerely,

Review: I was search for tv part my tv when I came a cross company had the part and place the order but I realized that it was the wrong part number because I made mistake to the number I need it and I have left message on they answer machine and no return call ffrom store mgt about this I just then to exchange the power supply for philph tv part number I need is LJ44-00101C NOT LJ44-0010ADesired Settlement: NO ANSWER FROM TV-PART OR E-MAIL

Business

Response:

[redacted] came to us on Saturday September, **. We told him that these power supplys LJ44-00101A and LJ44-00101C are substitutes and our board is compatible with his TV.This man is not a technician and don't know how to repair TVs, just replacing part by part.We offered him to bring his TV to our shop for us to diagnose it for free and provide the repair if needed. He also told us that he has a problem with the logic board and need this part too(we told him that power issue might be because of the logic board and not related to the power supply). We never refused to help this customer. NEVER!We warned this customer that it's dangerous to attempt to repair this TV by him own, and he need to call to professionals. We never refused to accept our part back for a refund if customer purchased it by mistake.As soon as we received our part back from [redacted], we will refund his payment.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I sent the power supply by 10 / ** / 2015 AT USPS PRIOIRTY MAIL TRACKING NO--[redacted]DELIVERY DATE ON 10/**/2015WITH FULL REFUND FROM [redacted]