Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] experienced a problem with the generator she purchased . In orderto address her concerns we do need more information. Please ask Ms. [redacted] to send readablecopies of her cash register receipt and the...
diagnostic analysis report from the factoryauthorized repair center to my attention at the address listed below. Also please include astatement regarding how many hours were on the generator at the time it broke down.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.Sincerely,[redacted]
Thank you for giving us the opportunity to respond to Mr.
[redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with the service he
received. Unfortunately, we do not have enough information to address Mr.
[redacted]'s claim. Please ask him to send a readable copy of his cash register
receipt to my...
attention at the address listed below. Please ask him to indicate
which materials he has not picked up from the store. We will then be better
able to address his concerns.We value Mr. [redacted]'s business and appreciate his cooperation
in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Jean [redacted] Menards continues to ignore the portion of my complaint that the store credit was issued because of MISINFORMATION given to me by a MENARDS EMPLOYEE regarding a time limit on when to collect cash for a check.I am NOT satisfied with the response Menards continues to offer; most businesses offer alternative resolutions when their own employees contribute to a misunderstanding about policy.I am no longer going to ask Menards to offer cash back to me as I have sold the store credit to a 3rd party and will not have reason to enter the store in the future. I regret that Menards is so inflexible, and hope this little adventure serves as a cautionary tale for future customers.
as of your last letter you sent me on August 12 2015. along with that letter an attached letter from Menards from July 31 2015 stating that the Manufacturer would have a final resolution in a few days . as of august 30 2015 we have not heard nothing from the Manufacturer . I [redacted] is prepairing to contact the news medeia .[redacted] & [redacted] have been dealing with Menards & there Company (Manufacturer) far to long. This needs to be taken care of .
I am sorry that Mr. [redacted] and Ms. [redacted] were disappointed with the countertop. It is myunderstanding that the manufacturer has reviewed their claim and corresponded with themexplaining the installation problems and proper installation techniques. If the installationproblems arc corrected and they...
arc still dissatisfied, we would, respectfully, suggest theycontinue working with the warranty holder for a final resolution.
Thank you for giving us the opportunity to respond to Mr. **'s concerns.1 am sorry that Mr. ** experienced a problem with hi s shingles order. Please be advised thathe has contacted us directly and we responded to him on 12/29/15, also contacting the rebateclearinghouse asking them to honor his...
rebate request.I trust Mr. **'s complaint will be resolved shortly.
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I find their refund policy poorly documented and unfair in this instance. They never delivered the product and never told me they were unable to delivery the product. After many emails, they did mail me a refund check that arrived today so they have finally refunded me my money but it took way too much time and effort on my part. I will certainly use a more customer friendly store in the future.
Regards,
Greg [redacted]
Thank you for giving us the
opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Ms. [redacted] experienced a problem with
the vessel sink she purchased. Unfortunately, there is not enough information
included in Ms. [redacted]'s complaint to respond intelligently. Please ask Ms.
[redacted]...
to send a readable copy of her entire cash register receipt to my
attention at the address shown below. We will then be able to better address
her concerns.We
value Ms. [redacted]'s business and appreciate her cooperation in this matter.
Thank you for giving us the opportunity to respond
to Ms. [redacted]'s concerns.I am sorry if Ms. [redacted]'s mother experienced a
problem with the freezer she purchased. Unfortunately, we do not have enough information to
address her concerns. Please ask Ms. [redacted] to send readable copies of...
her
mother's cash register receipt and any other supporting documentation to my
attention at the address listed below. We will then be betterWe
value Ms. [redacted]'s business and appreciate her cooperation in this matter.
I am sorry that Ms. [redacted] is unhappy with our rebate program. I contacted the rebate clearinghouse regarding Ms. [redacted] claim and, apparently, her initial submission was lost in the mail. After receiving a copy of the transaction from her last week, her rebate was entered for payment that day. We...
value Ms. [redacted] business and trust her complaint can be closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Menards and their representative are very sorely mistaken in their version of what might have happened. Although it is correct the closeout items are first come first serve, they are also one of a kind and identified as such. When I purchased my door, it was first come first serve on each individual door. Individual meaning no two doors were alike. Each door that was sold was marked with a sold sign including the purchaser's name. When I purchased this particular door, my name was put on a piece of paper with the word "SOLD" and attached to the door while I was present. I have a receipt that includes a description of the door purchased. My receipt show a Mastercraft 30" x 80" Oak door in the description on my receipt contrary to what this representative is stating. This was done to assure that each sale would be noted and each customer would receive the door they purchased. The doors ranged in price from about $30 to over $500, therefore compounding the importance of getting the item you properly paid for.The doors were not allowed to be taken on the day purchased and, therefore, in the store's care and responsibility until released sometime after May 27, 2016. I returned on May 29,2016 to pick up my door. The front desk told me that I could go to the back and get it or let someone in the Millwork Department know and they would get it. When I asked an associate in Millwork about the door, I was informed that I would receive a call when the door was ready and that the other associate was wrong and should not have sent me to the back. I checked on my door and it still had the "SOLD" sign with my name taped to it. My properly paid for property was still in the care of Menards. I had not received a call in more than 3 weeks after this visit and I stopped in to see where my door was. I was then informed that my door was nowhere to be found. The [redacted], Jeremy looked personally and could not find it. He stated that either it was damaged and thrown out or it was resold to another customer. Damage items should be replaced and reselling the item could constitute theft as Menards sold an item that did not belong to them. I was advised to file a theft report with the [redacted] by attorneys but have held off hoping that Menards would step up and do the right thing. The door was in their care until released to me and they have not released it nor can they produce the door. I am asking that they replace my property. If not available then, I would accept a gift card in the amount equal to the replacement value of the door (approximately $75) since it would have to be special ordered and take time to deliver as well as having to make another trip to the store for pick up.
Regards,
Kevin [redacted]
I am sorry that Mr. [redacted] was unhappy with the rake he purchased. We have a very liberalreturns policy and Mr. [redacted] could have returned the rake with his receipt. Also, withoutproof that he purchased the rake from us, nor when that purchase was made, since wc did nothave the rake in question in...
stock, we were unable to exchange it. He was, however, given aS I 0.59 credit to be used toward the purchase of another rake of his choosing. Since he hasbeen refunded for the rake in question, there is nothing further we can offer.We value Mr. [redacted]'s business and appreciate his understanding in this matter.
I am sorry that Ms. [redacted] is unhappy with her son's cabinet order. I apologize for anypoor service they may have received. It is difficult to address spccifics regarding the orderwithout reviewing a copy of it. However, since some consumers prefer to use the pantrycabinet as a broom...
closet/storage cabinet, the shelves are optional and must be orderedseparately. Since Ms. [redacted] is not requesting that anything be done to resolve thesituation, we are closing her file.
the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Heather [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Thank you for giving us the opportunity to respond to Mr. [redacted]'s ongoing concerns. I am sorry if there was any misunderstanding regarding Mr. [redacted]'s complaint, however, rebate submission forms are available on-line and at our stores. As a one time, goodwill gesture, we will send the additional $3.30 as he requested directly to him.
Re: Jessica [redacted]Case #[redacted]Dear Ms. [redacted]:Guest Services DepartmentArlene [redacted] - [redacted]Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] is unhappy with the fence panels she purchased. It appears asthough Ms. [redacted] may be experiencing a...
warranty issue. Please ask her to send a readablecopy of her cash register receipt(s) and in voice, along with pictures or any other supportingdocumentation she may have, to my attention at the address listed below. We will then bebetter able to address her concerns.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.Sincerely,~~~~Arlene [redacted], [redacted]Guest ServicesMenard, In c.5101
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My order was cancelled by the...
Menard's customer service rep and I was never offered a replacement from Menards. I had to contact the vendor (which I have all emails) to get ahold of Menards because they cancelled my order. THe rep responded that they can not do that. I ended up with a cheaper set for the same money which I am not happy with. I find that indeed this was a bait and switch. Menard's is lying about the way they resolved this. The vendor was more helpful than Menards.
Regards,
Michelle [redacted]
Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] experienced a problem with the generator she purchased . In orderto address her concerns we do need more information. Please ask Ms. [redacted] to send readablecopies of her cash register receipt and the...
diagnostic analysis report from the factoryauthorized repair center to my attention at the address listed below. Also please include astatement regarding how many hours were on the generator at the time it broke down.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.Sincerely,[redacted]
Thank you for giving us the opportunity to respond to Mr.
[redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with the service he
received. Unfortunately, we do not have enough information to address Mr.
[redacted]'s claim. Please ask him to send a readable copy of his cash register
receipt to my...
attention at the address listed below. Please ask him to indicate
which materials he has not picked up from the store. We will then be better
able to address his concerns.We value Mr. [redacted]'s business and appreciate his cooperation
in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Jean [redacted] Menards continues to ignore the portion of my complaint that the store credit was issued because of MISINFORMATION given to me by a MENARDS EMPLOYEE regarding a time limit on when to collect cash for a check.I am NOT satisfied with the response Menards continues to offer; most businesses offer alternative resolutions when their own employees contribute to a misunderstanding about policy.I am no longer going to ask Menards to offer cash back to me as I have sold the store credit to a 3rd party and will not have reason to enter the store in the future. I regret that Menards is so inflexible, and hope this little adventure serves as a cautionary tale for future customers.
as of your last letter you sent me on August 12 2015. along with that letter an attached letter from Menards from July 31 2015 stating that the Manufacturer would have a final resolution in a few days . as of august 30 2015 we have not heard nothing from the Manufacturer . I [redacted] is prepairing to contact the news medeia .[redacted] & [redacted] have been dealing with Menards & there Company (Manufacturer) far to long. This needs to be taken care of .
I am sorry that Mr. [redacted] and Ms. [redacted] were disappointed with the countertop. It is myunderstanding that the manufacturer has reviewed their claim and corresponded with themexplaining the installation problems and proper installation techniques. If the installationproblems arc corrected and they...
arc still dissatisfied, we would, respectfully, suggest theycontinue working with the warranty holder for a final resolution.
Thank you for giving us the opportunity to respond to Mr. **'s concerns.1 am sorry that Mr. ** experienced a problem with hi s shingles order. Please be advised thathe has contacted us directly and we responded to him on 12/29/15, also contacting the rebateclearinghouse asking them to honor his...
rebate request.I trust Mr. **'s complaint will be resolved shortly.
[A default...
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I find their refund policy poorly documented and unfair in this instance. They never delivered the product and never told me they were unable to delivery the product. After many emails, they did mail me a refund check that arrived today so they have finally refunded me my money but it took way too much time and effort on my part. I will certainly use a more customer friendly store in the future.
Regards,
Greg [redacted]
We have not heard anything from Menards and are not happy about how they are handling the problem.
Thank you for giving us the
opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Ms. [redacted] experienced a problem with
the vessel sink she purchased. Unfortunately, there is not enough information
included in Ms. [redacted]'s complaint to respond intelligently. Please ask Ms.
[redacted]...
to send a readable copy of her entire cash register receipt to my
attention at the address shown below. We will then be able to better address
her concerns.We
value Ms. [redacted]'s business and appreciate her cooperation in this matter.
Thank you for giving us the opportunity to respond
to Ms. [redacted]'s concerns.I am sorry if Ms. [redacted]'s mother experienced a
problem with the freezer she purchased. Unfortunately, we do not have enough information to
address her concerns. Please ask Ms. [redacted] to send readable copies of...
her
mother's cash register receipt and any other supporting documentation to my
attention at the address listed below. We will then be betterWe
value Ms. [redacted]'s business and appreciate her cooperation in this matter.
I am sorry that Ms. [redacted] is unhappy with our rebate program. I contacted the rebate clearinghouse regarding Ms. [redacted] claim and, apparently, her initial submission was lost in the mail. After receiving a copy of the transaction from her last week, her rebate was entered for payment that day. We...
value Ms. [redacted] business and trust her complaint can be closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Menards and their representative are very sorely mistaken in their version of what might have happened. Although it is correct the closeout items are first come first serve, they are also one of a kind and identified as such. When I purchased my door, it was first come first serve on each individual door. Individual meaning no two doors were alike. Each door that was sold was marked with a sold sign including the purchaser's name. When I purchased this particular door, my name was put on a piece of paper with the word "SOLD" and attached to the door while I was present. I have a receipt that includes a description of the door purchased. My receipt show a Mastercraft 30" x 80" Oak door in the description on my receipt contrary to what this representative is stating. This was done to assure that each sale would be noted and each customer would receive the door they purchased. The doors ranged in price from about $30 to over $500, therefore compounding the importance of getting the item you properly paid for.The doors were not allowed to be taken on the day purchased and, therefore, in the store's care and responsibility until released sometime after May 27, 2016. I returned on May 29,2016 to pick up my door. The front desk told me that I could go to the back and get it or let someone in the Millwork Department know and they would get it. When I asked an associate in Millwork about the door, I was informed that I would receive a call when the door was ready and that the other associate was wrong and should not have sent me to the back. I checked on my door and it still had the "SOLD" sign with my name taped to it. My properly paid for property was still in the care of Menards. I had not received a call in more than 3 weeks after this visit and I stopped in to see where my door was. I was then informed that my door was nowhere to be found. The [redacted], Jeremy looked personally and could not find it. He stated that either it was damaged and thrown out or it was resold to another customer. Damage items should be replaced and reselling the item could constitute theft as Menards sold an item that did not belong to them. I was advised to file a theft report with the [redacted] by attorneys but have held off hoping that Menards would step up and do the right thing. The door was in their care until released to me and they have not released it nor can they produce the door. I am asking that they replace my property. If not available then, I would accept a gift card in the amount equal to the replacement value of the door (approximately $75) since it would have to be special ordered and take time to deliver as well as having to make another trip to the store for pick up.
Regards,
Kevin [redacted]
I am sorry that Mr. [redacted] was unhappy with the rake he purchased. We have a very liberalreturns policy and Mr. [redacted] could have returned the rake with his receipt. Also, withoutproof that he purchased the rake from us, nor when that purchase was made, since wc did nothave the rake in question in...
stock, we were unable to exchange it. He was, however, given aS I 0.59 credit to be used toward the purchase of another rake of his choosing. Since he hasbeen refunded for the rake in question, there is nothing further we can offer.We value Mr. [redacted]'s business and appreciate his understanding in this matter.
I am sorry that Ms. [redacted] is unhappy with her son's cabinet order. I apologize for anypoor service they may have received. It is difficult to address spccifics regarding the orderwithout reviewing a copy of it. However, since some consumers prefer to use the pantrycabinet as a broom...
closet/storage cabinet, the shelves are optional and must be orderedseparately. Since Ms. [redacted] is not requesting that anything be done to resolve thesituation, we are closing her file.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Heather [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Thank you for giving us the opportunity to respond to Mr. [redacted]'s ongoing concerns. I am sorry if there was any misunderstanding regarding Mr. [redacted]'s complaint, however, rebate submission forms are available on-line and at our stores. As a one time, goodwill gesture, we will send the additional $3.30 as he requested directly to him.
Re: Jessica [redacted]Case #[redacted]Dear Ms. [redacted]:Guest Services DepartmentArlene [redacted] - [redacted]Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] is unhappy with the fence panels she purchased. It appears asthough Ms. [redacted] may be experiencing a...
warranty issue. Please ask her to send a readablecopy of her cash register receipt(s) and in voice, along with pictures or any other supportingdocumentation she may have, to my attention at the address listed below. We will then bebetter able to address her concerns.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.Sincerely,~~~~Arlene [redacted], [redacted]Guest ServicesMenard, In c.5101
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My order was cancelled by the...
Menard's customer service rep and I was never offered a replacement from Menards. I had to contact the vendor (which I have all emails) to get ahold of Menards because they cancelled my order. THe rep responded that they can not do that. I ended up with a cheaper set for the same money which I am not happy with. I find that indeed this was a bait and switch. Menard's is lying about the way they resolved this. The vendor was more helpful than Menards.
Regards,
Michelle [redacted]