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T.V. Service, Inc.

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T.V. Service, Inc. Reviews (320)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.  I would like to withdraw my complaint regarding Menards. I was able to resolve the issue with them. The store was not the problem it is their very frustrating online service.

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] feels he did not pick lip his toilets at the time of purchase. Thetransaction information listed in his complain t does not appear as a valid transact ion in ourrecords. Please ask Mr. [redacted] to...

send readable copies of his original paperwork to myattention at the address listed below, so we can research his request.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.

Thank you for giving us the opportunity to respond to Mr.
[redacted]'s concerns.I am sorry that Mr. [redacted] was not able to locate the on-line
delivery information. The information is clearly stated on our website at [redacted] (see attached)....

Based on the weight and dimension of the five doors Mr. [redacted]
was ordering, there was an additional delivery fee.We value Mr.
[redacted]'s business and appreciate his understanding in this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Not totally satisfied, but will take it. It is too bad it had to come to this. Good company, but I can get products at other places.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me. After attempting to work with dealer to have equipment diagnosed, and being verbally berated by staff there, consumer returned to Menards. She finally spoke with GM at Menards, and he agreed the best resolution to this problem was to refund the money for the generator.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] 100% refund and I will not send the items back. 2 of them have been thrown out due to damage and missing parts per my previous message to Menards. 
Regards,
[redacted]

Thank you for giving us the opportunity to respond to Ms. [redacted]:s conccrns.I am sorry that Ms. [redacted] was not able 10 purchase the tree she wanted for S I 5.99. I havethoroughly researched her claim and have found that the tree in question is not on sa le,discount, or close-out status. I am very sorry...

if a close-out sign was inadvertently di splayedin the incorrect area. S89.99 is the correct price for this tree and we would be unable to offcrit at the price Ms, [redacted] requested.We value Ms. [redacted]'s business and appreciate her understanding in this matter.

Thank you for giving us the opportunity to respond to Mr. [redacted]'s ongoing concerns.I am sorry that Mr. [redacted] was unhappy with the response he received regarding theframing material for his shed. After a thorough review of his file, there is nothing in his mostrecent correspondence that would change our response from what was stated previously.We appreciate Mr. [redacted]'s understanding in this mailer.Sincerely,

Thank you for giving us the opportunity to respond
to Mr. [redacted]'s concerns.I am sorry if Mr. [redacted] is missing rebates he
submitted. Please ask him to send readable copies of the cash register receipts
for any transactions for which he has not received the rebate to my attention
at the address...

shown below. Please have him include any copies of
correspondence he may have received from the rebate clearinghouse or Menards.
We will then contact the rebate clearinghouse regarding appropriate payment.We
value Mr. [redacted]'s business and appreciate his cooperation in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Issac [redacted]

Thank you for giving us the opportunity to respond
to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] experienced a problem
with the paint she purchased. Once the product leaves the store we cannot be
responsible for product security. As stated in Ms. [redacted]'s complaint, her
claim has been...

submitted to the insurance company. Since they address all such
cases, she needs to continue working with them.We
value Ms. [redacted]'s business and appreciate her cooperation in this matter.

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] was not able to purchase the swingset for the price she saw on-line.It is my understanding that there was an inadvertent pricing error that was di splayed for ashort period of time and, as stated in...

Ms. [redacted] 's complaint, has since been corrected.Please understand that we do reserve the right to correct pricing errors. If Ms. [redacted] cares topurchase the swingset at the currently advertised price, we arc certainly willing toaccommodate her. However, we cannot honor her request for the obviously mispricedswingsct.We value Ms. [redacted]'s business and appreciate her understanding in this matter

I am sorry that Mr. [redacted] was unhappy with our previous response. However, there isnothing in his latest correspondence that would change our position from that stated in ourletter dated 7/06/ 15.

Re: Tim [redacted]Case #[redacted]Dear Ms. [redacted]:Guest Services DepartmentArlene [redacted] - ManagerThank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] experienced a problem with the paint he purchased.Unfortunately, once the product leaves the...

store, we cannot be responsible for productsecurity. We will gladly exchange any product with which Mr. Stephen is unhappy. Hisclaim has been submitted to the insurance company for review and their decision in thematter is final.We value Mr. [redacted]'s business and appreciate his understanding in this matter.Sincerely,Arlene [redacted], Manager (JGuest ServicesMenard, Inc.5101

Thank you for giving us the opportunity 10 respond 10 Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with the service he received at our Salina location.We strive to offer the best prices on top quality merchandise that can be found anywhere.We are very sorry that the item Mr. [redacted]...

purchased was damaged in shipping. Mr. [redacted]was fully refunded, since he did not wish to have the vanity reordered at the store.We value Mr. [redacted]'s business and apologize for any inconvenience.Sincerely,[redacted]

Thank you for giving us the opportunity to respond
to Ms. [redacted]'s concerns.I am sorry if there was a problem with the toilet
Ms. [redacted] purchased at out [redacted] location. We are a self-service,
do-it-yourself store offering the lowest possible prices on quality products.
While we are certainly...

willing to exchange any products that may be found to be
defective, we cannot further discount our already rock bottom prices.
Therefore, we would not be able to offer further discounts on Ms. [redacted]'s
purchase.We
value Ms. [redacted]'s business and appreciate her understanding in this matter.

The rebates I have inquired about do not pertain to my last address. These are all new rebates earned at my current address. I have in fact emailed pictures of over 30 receipts to the rebates international email and thier response was they are not in the system. If menards would like to contact me directly and discuss the matter I'm willing to help them address the issue. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Neil [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Again, which has become habitual with Menard's. They have failed to apologize and compensate me for the fact that their employee tried to take and damage my cell phone, he was abusive and the manager was also very rude and confrontational. Denial of their employees actions is not a resolution. They have video cameras present in their stores, and I requested from the very beginning that these video's be obtained for a full investigation. These video tapes would clearly verify my complaint in its entirety. Menards wanted to make it all about the pricing. The pricing is what initiated the abuse, however disputing a price, should never ever result in a Menards employee becoming abusive, threatening, and hostile towards a customer. Now they are using the excuse that my file is closed. How convenient for them to elude responsibility. I never asked for a detailing of employee disciplinary results, and not sure why they even brought that matter up. However, I do not believe that there was any form of action taken against the employee or manager, because in earlier correspondence they stated that they had completed an investigation and that my allegations were unfounded; which would not result in any form of disciplinary action. If there would have been a complete and thorough investigation and the video's would have been viewed we would not be continuing on today with this conversation. The video's would fully and completely verify the abuse, attempted assault and total disregard for a customer. Menards should fully assess how they treat customers. They owe me an adequate compensation, and an apology for this happening. I do regret not contacting law enforcement immediately, and having this employee arrested. Im still within a time frame to have this employee arrested, and I will be talking to local law enforcement in regards to this matter as well. No one and I mean no one should be allowed to treat another person the way I was treated. Menards is not going to bully me, and disrespect me to save their own face. 
Regards,
Lisa [redacted]

Thank you for giving us the opportunity to respond to Mr. [redacted]' concerns.I am sorry that Mr. [redacted] is unhappy with my previous response. Our goal is to offer the best products with the greatest customer service available anywhere. I am very sorry if that was not Mr. [redacted]' experience when making a purchase at our [redacted] location.Please rest assured that we have taken Mr. [redacted]' concerns seriously and hope his future

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] did not receive a discount on the items purchased during the bagsale. In order to investigate further we do need more information. Please ask Mr. [redacted] tosend a readable copy of his entire cash...

register receipt 10 my attention at the address listedbelow. We will then be better able to address his concerns.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.Sincerely,

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