Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with the framing material for the shed hepurchased. According to Mr. [redacted] complaint, the contractor notified him beforeconstruction began that he did not feel some of the framing...
material was acceptable. Anylnacceptable material should not have been in stalled, but rather returned !to be exchanged orthe delivery refused. We cannot offer compensation for materials Mr. [redacted] chose tokeep.We value Mr. [redacted]'s business and appreciate his understanding in this matter.
Thank you for giving us the opportunity to rcspond to Mr. [redacted]' concerns.I am sorry that Mr. [redacted] was unhappy with the handling fee charged on a special order.Please understand, this is a "per unit" packaging fee, which would cover up to the numbershipped on a pallet from the manufacturer. This fee...
is to ensure that the product is notdamaged during shipment.The printed advertising very clearly states that the panels may need to special ordered if theyare not carried in stock. We believe the advertising is very clear and not deceptive in anyway.We value Mr. [redacted]' business and appreciate his understanding in this matter.
Thank you for giving us the opportunity to respond to Ms.
[redacted]'s concerns.I am sorry that Ms. [redacted] is unhappy with my
previous response. I sincerely apologize any confusion. However, it appears
that Ms. [redacted]'s refund was processedI hope this clears up
any remaining questions Ms. [redacted] may have had.
To whom it may concern: menards did expedite shipping and the door arrived in time for pick up. No refund is required.However, the customer service communication was terrible.
Thank you for giving us the opportunity to respond to Ms.
[redacted]'s ongoing concerns.I am sorry that if Ms. [redacted] has experienced a problem with
the washer she purchased.Unfortunately, we do not have enough information to
investigate her claim. Please ask Ms. [redacted] to send copies of the cash...
register
receipt for the washer and the extended warranty to my attention at the address
listed below. Also if there are any diagnostic reports from the repair
technicians that have looked at the machine, copies of those may be helpful.We value Ms. [redacted]'s business and appreciate her
understanding in this matter.
Thank you for giving us the opportunity to respond
to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] experienced a problem with
one of the light fixtures she purchased. Please understand that the warranty is
held and administered by [redacted] and they are responsible for resolving
warranty...
issues. We are, and always have been, willing to accept the return of
the fixture for replacement or an appropriate refund. We are forwarding your
correspondence to [redacted] for their review and appropriate action.We
value Ms. [redacted]'s business and appreciate her understanding in this matter.
Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] is unhappy with the proposed resolution of her claim. Becausethere was a visible defect in...
the carpet, labor is not covered under the warranty. As agoodwill gesture, we offered a S295.00 in- store credit to hclp defray their labor charges.Keeping in mind the stated allowable return dale on the original cash register reccipt, Ms.[redacted] may return the carpet for a fu ll retail value refund to her credit card ending in 0244,if the return is done before the date stated on her receipt. Since the labor allowance was agoodwill gesture, that portion of the offer will not be altered.We value Ms. [redacted]'s business and appreciate her understanding in this matter.
Thank you for giving us the opportunity to respond to
Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] is unhappy with the
refund he received. Under separate cover we are sending the $5.30 credit to Mr.
[redacted], as he requested.I trust Mr. [redacted]'s file can be closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They did nothing to address my complaint.
Regards,
[redacted]
I am sorry that Mr. [redacted] is unhappy with the paint he purchased. We have a very liberalreturn policy and, with his receipt, any unsatisfactory paint could have been returned. Pleaseask Mr. [redacted] to send a readable copy of the receipt for the third quart of paint, and thecolor coding labels from...
all three quarts of paint, to my attention at the address shown below,so we can investigate further.Regarding the 11 % rebate, the cash register receipt prints a separate "rebate receipt ," so theoriginal can be retained for the consumer's records.We value Mr. [redacted]' business and appreciate his cooperation in this matter.
Thank you for giving us the opportunity to respond to
Ms. [redacted]'s ongoing concerns.I am sorry that Ms. [redacted] was unhappy with the
service she received from the insurance adjusters with whom she spoke. Since
incidents such as hers must be evaluated by the insurance company and they make
all decisions regarding resolution, Ms. [redacted] may wish to speak with the
representatives' supervisor regarding any behavior she feels is unacceptable.We
value Ms. [redacted]'s business and appreciate her cooperation in this matter.
I am sorry that Ms. [redacted] experienced a problem when attempting a return at our [redacted] location. I sincerely apologize for the misunderstanding, however, the return policy does state six days and Ms. [redacted] can return to the store to receive her refund.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Mr. [redacted]:Thank you for giving us the opportunity to respond
to Mr. [redacted]'s ongoing concerns.I am sorry that Mr. [redacted] is still unhappy. His
response does not indicate that he has spoken with anyone at [redacted]
to arrange for service on his stove. Please refer to my letter dated 3/28/18.
We are unable to offer any assistance until a factory authorized technician
evaluates the appliance.We value Mr.
[redacted]'s continued patience and appreciate his cooperation in this matter.
I am sorry that Mr. [redacted] is still unhappy. We have thoroughly reviewed his file and fi ndnothing in his most recent correspondence that would change our posit ion from that stated inour previous letters.Mr. [redacted]'s file remains closed
I am sorry that Mr. [redacted] is unhappy with our price adjustment policy. I apologize if Mr.[redacted] was unaware of the policy; however, it is prominently posted at the store and on ourwebsite. Since price adjustments are a goodwill gesture, all price adjustments are given asan in-store merchandise credit...
check and cannot be refunded to the card used when makingthe purchase. There is nothing further we can offer.We value Mr. [redacted]"s business and appreciate his understanding in this matter.Sincerely,
Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry but Mr. [redacted]'s complaint docs not contain enough information for me toinvestigate. I am uncertain why he is seeking a copy of the receipt at this time. Also, Iwould need to know the store location where the...
purchase was made, the name on the orderand the specific product purchased. Ir Mr. [redacted] provides the above information, I willattempt to locate the order record for him.We value Mr. [redacted]'s business and appreciate his understanding in this matter
Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry to hear that Mr. [redacted] was unhappy with how his order was processed.According to our record s, our on-line sales customer service department responded to himseven times regarding the status of his order. When...
they asked Mr. [redacted] if his order wascomplete and in good condition, he did not answer their question. Mr. [redacted] has beenoffered the option on a refund upon return of the items he purchased. His response was thathe no longer wished to communicate, except through the Revdex.com and hiscredit card company.If Mr. [redacted] wishes to receive a refund, that option is still open. However, he does need tocoordinate the return through our on-line sales department.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am sorry that Mr. [redacted]is unhappy with the wording on the advertising for steel rootingand siding. Please understand that the price per square is listed in the advertisement, soconsumers can easily compare steel to other conventional siding and rooting products. Forexample, each sheet of steel...
is 38·· wide, which makes each linear 1001 3.1 7 square feet. AtS46.99/square, divided by 100· = 50.4699 per square foot x 3.17 sq. n. = S 1.49/linear foot, asstated in the ad. Also, please note, on the attachment, Pro·Rib at S I. 72 per lin. ft., has a priceof S 17. 19 for a 10· piece. I am uncertain where Mr. [redacted] derived his figures and Ibelieve this was just a misunderstanding on his part. There is nothing deceptive in ouradvertising.
Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with the framing material for the shed hepurchased. According to Mr. [redacted] complaint, the contractor notified him beforeconstruction began that he did not feel some of the framing...
material was acceptable. Anylnacceptable material should not have been in stalled, but rather returned !to be exchanged orthe delivery refused. We cannot offer compensation for materials Mr. [redacted] chose tokeep.We value Mr. [redacted]'s business and appreciate his understanding in this matter.
Thank you for giving us the opportunity to rcspond to Mr. [redacted]' concerns.I am sorry that Mr. [redacted] was unhappy with the handling fee charged on a special order.Please understand, this is a "per unit" packaging fee, which would cover up to the numbershipped on a pallet from the manufacturer. This fee...
is to ensure that the product is notdamaged during shipment.The printed advertising very clearly states that the panels may need to special ordered if theyare not carried in stock. We believe the advertising is very clear and not deceptive in anyway.We value Mr. [redacted]' business and appreciate his understanding in this matter.
Thank you for giving us the opportunity to respond to Ms.
[redacted]'s concerns.I am sorry that Ms. [redacted] is unhappy with my
previous response. I sincerely apologize any confusion. However, it appears
that Ms. [redacted]'s refund was processedI hope this clears up
any remaining questions Ms. [redacted] may have had.
To whom it may concern: menards did expedite shipping and the door arrived in time for pick up. No refund is required.However, the customer service communication was terrible.
Thank you for giving us the opportunity to respond to Ms.
[redacted]'s ongoing concerns.I am sorry that if Ms. [redacted] has experienced a problem with
the washer she purchased.Unfortunately, we do not have enough information to
investigate her claim. Please ask Ms. [redacted] to send copies of the cash...
register
receipt for the washer and the extended warranty to my attention at the address
listed below. Also if there are any diagnostic reports from the repair
technicians that have looked at the machine, copies of those may be helpful.We value Ms. [redacted]'s business and appreciate her
understanding in this matter.
Thank you for giving us the opportunity to respond
to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] experienced a problem with
one of the light fixtures she purchased. Please understand that the warranty is
held and administered by [redacted] and they are responsible for resolving
warranty...
issues. We are, and always have been, willing to accept the return of
the fixture for replacement or an appropriate refund. We are forwarding your
correspondence to [redacted] for their review and appropriate action.We
value Ms. [redacted]'s business and appreciate her understanding in this matter.
Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] is unhappy with the proposed resolution of her claim. Becausethere was a visible defect in...
the carpet, labor is not covered under the warranty. As agoodwill gesture, we offered a S295.00 in- store credit to hclp defray their labor charges.Keeping in mind the stated allowable return dale on the original cash register reccipt, Ms.[redacted] may return the carpet for a fu ll retail value refund to her credit card ending in 0244,if the return is done before the date stated on her receipt. Since the labor allowance was agoodwill gesture, that portion of the offer will not be altered.We value Ms. [redacted]'s business and appreciate her understanding in this matter.
Thank you for giving us the opportunity to respond to
Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] is unhappy with the
refund he received. Under separate cover we are sending the $5.30 credit to Mr.
[redacted], as he requested.I trust Mr. [redacted]'s file can be closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They did nothing to address my complaint.
Regards,
[redacted]
I am sorry that Mr. [redacted] is unhappy with the paint he purchased. We have a very liberalreturn policy and, with his receipt, any unsatisfactory paint could have been returned. Pleaseask Mr. [redacted] to send a readable copy of the receipt for the third quart of paint, and thecolor coding labels from...
all three quarts of paint, to my attention at the address shown below,so we can investigate further.Regarding the 11 % rebate, the cash register receipt prints a separate "rebate receipt ," so theoriginal can be retained for the consumer's records.We value Mr. [redacted]' business and appreciate his cooperation in this matter.
Thank you for giving us the opportunity to respond to
Ms. [redacted]'s ongoing concerns.I am sorry that Ms. [redacted] was unhappy with the
service she received from the insurance adjusters with whom she spoke. Since
incidents such as hers must be evaluated by the insurance company and they make
all decisions regarding resolution, Ms. [redacted] may wish to speak with the
representatives' supervisor regarding any behavior she feels is unacceptable.We
value Ms. [redacted]'s business and appreciate her cooperation in this matter.
I am sorry that Ms. [redacted] experienced a problem when attempting a return at our [redacted] location. I sincerely apologize for the misunderstanding, however, the return policy does state six days and Ms. [redacted] can return to the store to receive her refund.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Mr. [redacted]:Thank you for giving us the opportunity to respond
to Mr. [redacted]'s ongoing concerns.I am sorry that Mr. [redacted] is still unhappy. His
response does not indicate that he has spoken with anyone at [redacted]
to arrange for service on his stove. Please refer to my letter dated 3/28/18.
We are unable to offer any assistance until a factory authorized technician
evaluates the appliance.We value Mr.
[redacted]'s continued patience and appreciate his cooperation in this matter.
I am sorry that Mr. [redacted] is still unhappy. We have thoroughly reviewed his file and fi ndnothing in his most recent correspondence that would change our posit ion from that stated inour previous letters.Mr. [redacted]'s file remains closed
I am sorry that Mr. [redacted] is unhappy with our price adjustment policy. I apologize if Mr.[redacted] was unaware of the policy; however, it is prominently posted at the store and on ourwebsite. Since price adjustments are a goodwill gesture, all price adjustments are given asan in-store merchandise credit...
check and cannot be refunded to the card used when makingthe purchase. There is nothing further we can offer.We value Mr. [redacted]"s business and appreciate his understanding in this matter.Sincerely,
Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry but Mr. [redacted]'s complaint docs not contain enough information for me toinvestigate. I am uncertain why he is seeking a copy of the receipt at this time. Also, Iwould need to know the store location where the...
purchase was made, the name on the orderand the specific product purchased. Ir Mr. [redacted] provides the above information, I willattempt to locate the order record for him.We value Mr. [redacted]'s business and appreciate his understanding in this matter
Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry to hear that Mr. [redacted] was unhappy with how his order was processed.According to our record s, our on-line sales customer service department responded to himseven times regarding the status of his order. When...
they asked Mr. [redacted] if his order wascomplete and in good condition, he did not answer their question. Mr. [redacted] has beenoffered the option on a refund upon return of the items he purchased. His response was thathe no longer wished to communicate, except through the Revdex.com and hiscredit card company.If Mr. [redacted] wishes to receive a refund, that option is still open. However, he does need tocoordinate the return through our on-line sales department.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am sorry that Mr. [redacted]is unhappy with the wording on the advertising for steel rootingand siding. Please understand that the price per square is listed in the advertisement, soconsumers can easily compare steel to other conventional siding and rooting products. Forexample, each sheet of steel...
is 38·· wide, which makes each linear 1001 3.1 7 square feet. AtS46.99/square, divided by 100· = 50.4699 per square foot x 3.17 sq. n. = S 1.49/linear foot, asstated in the ad. Also, please note, on the attachment, Pro·Rib at S I. 72 per lin. ft., has a priceof S 17. 19 for a 10· piece. I am uncertain where Mr. [redacted] derived his figures and Ibelieve this was just a misunderstanding on his part. There is nothing deceptive in ouradvertising.