Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Basically, as I said before, telling me that I have to talk to the company they hired and not taking any responsibility for their part in the matter does not solve the issue. I did not choose the company, pay that company, or many any of their arrangement with THEIR vendor, I entered into a contract, and paid with MENARDS. They need to resolve the issue with me and then take it up with their vendor. That is not my responsibility as a client of theirs, my responsibility is to bring my issues up to Menards. I work in customer service and if we had an outside partner the we hired screw up then my company would take the responsibility to fix the problem for the client. At that time we would then deal with our vendor separately. Never would, or should, any company in the customer service business - especially retail - make that the responsibility of their client to fix. This is extremely poor customer service and as I have stated before they have lost my business and any good reference from me about their company to anyone I come across.
Regards,
[redacted]
I just want Menards to handle this kind of situation quicker. If they take your money, I want them to get it returned same day or next day the latest. It's their fault they have improper equipment for debit cards.
I am sorry that Mr. [redacted] experienced a problem with the faucet he purchased. We have thoroughly reviewed his file and have sent the $50.00 credit he requested.
Thank you for giving us the opportunity to respond to Mr. [redacted]s concerns.I am sorry that Mr. [redacted] is unhappy with a merchandise credit check for his refund.Our return policy states that when allowable merchandise is returned within 90 days with thereceipt, a refund wi ll be issued based on...
the original form of payment. When gift cards and acheck or cash are lIscd as payment, allowable returns will be issued to the gift card, up to theoriginal amount of tile gift cards used. The remaining amount will be refunded in cash. Ifthe gift cards arc not refundable or if they arc not available at the lime or the return, amerchandise credit check will be issued for that amount. As merchandise credit checkscannot be redeemed for cash, we cannot offer Mr. [redacted] a cash refund for the amount ofthe gift cards.We value Mr. [redacted] business and appreciate his understanding in this matter.Sincerely,
I am sorry that Mr. [redacted] is unhappy with our rebate
program. We at Menards are constantly striving to offer only the best products,
price, and service that can be available anywhere. We are very proud of our
rebate program, which has contributed to added savings for our guests for...
many
years.I
believe our advertising is very clear. Rebates are advertised in our flyers and
on the signage in the stores as a mail-in rebate and as an in-store merchandise
credit. The rebate submission form also states that the rebate is in the form
of a merchandise credit "valid towards a future purchase of any
merchandise at Menards." While I am sorry if Mr. [redacted] did not read the
information that was readily available to him, we do not offer cash
reimbursement for rebates.If Mr.
[redacted] is eligible for any rebates he has not received, please ask him to send
readable copies of his cash register receipts to my attention at the address below, we can investigate further.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Marcia [redacted]The response that you gave is not what the issue is. As I have repeated myself several times. The problem is I hired a electrician to install the fixtures (4) and will have to hire again to replace the one that is not working.(To take it down and rehang a new one) This should not be at my expense. It may be possible to fix the one light that isn't operable without taking it down which would be the easiest way to go for both parties
Thank you for giving us the opportunity to respond to Ms. [redacted]"s concerns.I am sorry that Ms. [redacted] was unhappy with The return policy for the hinges she purchased.In order to investigate, I need a copy of Ms. [redacted]·s order and the return credit she received.Please ask Ms. [redacted] 10 send this...
information to my attention at the address listed below.We value Ms. [redacted]"s business and appreciate her cooperation in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please review my last response to the business, what I want is a written letter that states "sending the tiller to the service station is a step towards getting the refund, not to get it repaired". I do not want this matter to be labeled as closed until I have received such letter, because I have found it extremely difficult to get any response without the help of Revdex.com. I am amendable to taking the tiller to the service station once I have the letter that I requested. This way, I won't be stuck with service station attempting to pass off a repair instead of a refund. To reiterate, the tiller does not work as advertised, it seems to be a design issue as much as a quality issue. After attempting to use this tiller grand total of three times, I've since purchased a different tiller, which has served my purposes perfectly, so once I have the letter, I will happily send the tiller to receive diagnostics.Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Just FYIMenards ad for 7-5 thru 7- 18 , 1.95 x 10 lin. ft. = 19.88Menards ad for 9-2 thru 9- 13 ,1.99x 10 lin. ft. = 19.88I still say there's nothing wrong with my math, but it did give them a reason for a price increase. I suspect they are thanking me all the way to the bank [redacted] Duluth, MN
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes, I have gone through the insurance company, have spoken to two different agents-again both very rude- denying my claim. My problem is that I have had two separate managers at this store telling me that yes-the insurance does cover paint claims, and have in the past. Someone is lying to me, and I would like to get this resolved. But please, do not ask me anymore to go through the insurance as I will not be spoken to once more in the manner they have spoken to me. The first adjuster hung up on me, and both have told me I have no video evidence of a mistake being made, that all employees are required to mallet the paint cans closed. However I went to get the paint replaced and watched them mix it and the supervisor did not mallet the can, with the manager standing right behind him. It's been quite a hassle to be told by the store to file a claim, give them my information, etc. I was told by the store that it was covered and would be taken care of, so what is the point of having me do all of that for nothing. I work in retail as well, but I recognize that this is not how a customer should ever be treated, and if this is not resolved I will not be spending any more of my hard earned money with your company, and will make sure anyone and everyone I know will do the same because of this horrible customer service.
Ashley [redacted]
Thank you for giving us the opportunity to rcspond to Ms. [redacted]'s concerns.I am sorry if Ms. [redacted]'s sidewalk was damaged by the independent haulcr that madc herdeli very. The information submitted does not include a copy of her delivery contract.However, the delivery contract, which she should...
have in her possession, does includecontact information for the delivery company and their insurance carrier. Ms. [redacted] needsto contact them to seek resolution for her complaint.We value Ms. [redacted]'s business and appreciate her understanding in this matter.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I just would like the corporate office to personally contact us because of the poor customer service in the store. The store tried to get a manager to help with the exchange and they refused to come to the front. We waited over an hour to speak to different people just to do the exchange on a toilet that was cheaper at every other store than menards.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Cara [redacted]
Thank you for giving us the opportunity to respond to Mr. [redacted] 's concerns.I am sorry that Mr. [redacted] has not received his rebate. However, rebate #2295 had a finalmailing dale of 6/20/ 15 aner which six to eight weeks need to be allowed for processing. IfMr. [redacted] has not received his...
rebate by 8/ 15/ 15, please ask him to send readable copies ofhis receipts to my attention at the address listed below, so we can investigate further.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.
I am sorry that Mr. [redacted] is unhappy with the manufacturer's offer made to him. Mr. [redacted] was offered two options to resolve his claim. He could have returned his carpet for a full refund and received a $250.00 labor credit. His second option was to receive a $250.00 in-store merchandise credit as...
an adjustment to keep the carpet" As Is." Those options are still available. However, we cannot offer a full refund for carpet Mr. [redacted] chooses to keep.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution is satisfactory to me.
Regards,
James [redacted] Exide has replaced my battery, But Menards wasn't very professional about the whole thing. Manager of the Ottumwa Ia store was rude about it, In not so many words called me a liar about the battery being bought at Menards. So I will no longer shop at Menards.
Thank you for giving us the opportunity to respond to Ms. [redacted]' concerns.I am sorry to hear Ms. [redacted] was unhappy with her cabinet order. In order to address herclaim, we need a readable copy of her special order contract sent to my attention at theaddress listed below. Please ask Ms. [redacted] to...
indicate which cabinets arrived differentlythat what was ordered. We will then be able to address her concerns.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.Sincerely,~~
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me. finally I got someone attention and they sent me a check for the whole amount and I am grateful for your help, [redacted]
I am sorry that Mr. [redacted] experienced a problem with the tiller he purchased.Unfortunately, there is not enough information included with Mr. [redacted]'s complaint for usto assist him. It would seem as though, when Mr. [redacted] contacted the manufacturer of thetill er, that they would have given...
him contact information for the factory authorized repaircenter. If Mr. [redacted] has not had his tiller serviced at this time, please ask him to send areadable copy of his receipt so we can contact the warranty holder on his behalf.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.
Thank you for giving us the opportunity to respond to
Mr. [redacted]'s concerns.I am sorry that Mr. [redacted]
experienced a problem with the shipment of his order.Unfortunately, we do not have enough information to
investigate his claim. Please ask Mr. [redacted] to send a readable copy of his cash
register...
receipt and any other supporting documentation, to my attention at the
address listed below, so we can investigate further.We
value Mr. [redacted]'s business and appreciate his cooperation in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Basically, as I said before, telling me that I have to talk to the company they hired and not taking any responsibility for their part in the matter does not solve the issue. I did not choose the company, pay that company, or many any of their arrangement with THEIR vendor, I entered into a contract, and paid with MENARDS. They need to resolve the issue with me and then take it up with their vendor. That is not my responsibility as a client of theirs, my responsibility is to bring my issues up to Menards. I work in customer service and if we had an outside partner the we hired screw up then my company would take the responsibility to fix the problem for the client. At that time we would then deal with our vendor separately. Never would, or should, any company in the customer service business - especially retail - make that the responsibility of their client to fix. This is extremely poor customer service and as I have stated before they have lost my business and any good reference from me about their company to anyone I come across.
Regards,
[redacted]
I just want Menards to handle this kind of situation quicker. If they take your money, I want them to get it returned same day or next day the latest. It's their fault they have improper equipment for debit cards.
I am sorry that Mr. [redacted] experienced a problem with the faucet he purchased. We have thoroughly reviewed his file and have sent the $50.00 credit he requested.
Thank you for giving us the opportunity to respond to Mr. [redacted]s concerns.I am sorry that Mr. [redacted] is unhappy with a merchandise credit check for his refund.Our return policy states that when allowable merchandise is returned within 90 days with thereceipt, a refund wi ll be issued based on...
the original form of payment. When gift cards and acheck or cash are lIscd as payment, allowable returns will be issued to the gift card, up to theoriginal amount of tile gift cards used. The remaining amount will be refunded in cash. Ifthe gift cards arc not refundable or if they arc not available at the lime or the return, amerchandise credit check will be issued for that amount. As merchandise credit checkscannot be redeemed for cash, we cannot offer Mr. [redacted] a cash refund for the amount ofthe gift cards.We value Mr. [redacted] business and appreciate his understanding in this matter.Sincerely,
I am sorry that Mr. [redacted] is unhappy with our rebate
program. We at Menards are constantly striving to offer only the best products,
price, and service that can be available anywhere. We are very proud of our
rebate program, which has contributed to added savings for our guests for...
many
years.I
believe our advertising is very clear. Rebates are advertised in our flyers and
on the signage in the stores as a mail-in rebate and as an in-store merchandise
credit. The rebate submission form also states that the rebate is in the form
of a merchandise credit "valid towards a future purchase of any
merchandise at Menards." While I am sorry if Mr. [redacted] did not read the
information that was readily available to him, we do not offer cash
reimbursement for rebates.If Mr.
[redacted] is eligible for any rebates he has not received, please ask him to send
readable copies of his cash register receipts to my attention at the address below, we can investigate further.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Marcia [redacted]The response that you gave is not what the issue is. As I have repeated myself several times. The problem is I hired a electrician to install the fixtures (4) and will have to hire again to replace the one that is not working.(To take it down and rehang a new one) This should not be at my expense. It may be possible to fix the one light that isn't operable without taking it down which would be the easiest way to go for both parties
Thank you for giving us the opportunity to respond to Ms. [redacted]"s concerns.I am sorry that Ms. [redacted] was unhappy with The return policy for the hinges she purchased.In order to investigate, I need a copy of Ms. [redacted]·s order and the return credit she received.Please ask Ms. [redacted] 10 send this...
information to my attention at the address listed below.We value Ms. [redacted]"s business and appreciate her cooperation in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please review my last response to the business, what I want is a written letter that states "sending the tiller to the service station is a step towards getting the refund, not to get it repaired". I do not want this matter to be labeled as closed until I have received such letter, because I have found it extremely difficult to get any response without the help of Revdex.com. I am amendable to taking the tiller to the service station once I have the letter that I requested. This way, I won't be stuck with service station attempting to pass off a repair instead of a refund. To reiterate, the tiller does not work as advertised, it seems to be a design issue as much as a quality issue. After attempting to use this tiller grand total of three times, I've since purchased a different tiller, which has served my purposes perfectly, so once I have the letter, I will happily send the tiller to receive diagnostics.Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Just FYIMenards ad for 7-5 thru 7- 18 , 1.95 x 10 lin. ft. = 19.88Menards ad for 9-2 thru 9- 13 ,1.99x 10 lin. ft. = 19.88I still say there's nothing wrong with my math, but it did give them a reason for a price increase. I suspect they are thanking me all the way to the bank [redacted] Duluth, MN
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes, I have gone through the insurance company, have spoken to two different agents-again both very rude- denying my claim. My problem is that I have had two separate managers at this store telling me that yes-the insurance does cover paint claims, and have in the past. Someone is lying to me, and I would like to get this resolved. But please, do not ask me anymore to go through the insurance as I will not be spoken to once more in the manner they have spoken to me. The first adjuster hung up on me, and both have told me I have no video evidence of a mistake being made, that all employees are required to mallet the paint cans closed. However I went to get the paint replaced and watched them mix it and the supervisor did not mallet the can, with the manager standing right behind him. It's been quite a hassle to be told by the store to file a claim, give them my information, etc. I was told by the store that it was covered and would be taken care of, so what is the point of having me do all of that for nothing. I work in retail as well, but I recognize that this is not how a customer should ever be treated, and if this is not resolved I will not be spending any more of my hard earned money with your company, and will make sure anyone and everyone I know will do the same because of this horrible customer service.
Ashley [redacted]
Thank you for giving us the opportunity to rcspond to Ms. [redacted]'s concerns.I am sorry if Ms. [redacted]'s sidewalk was damaged by the independent haulcr that madc herdeli very. The information submitted does not include a copy of her delivery contract.However, the delivery contract, which she should...
have in her possession, does includecontact information for the delivery company and their insurance carrier. Ms. [redacted] needsto contact them to seek resolution for her complaint.We value Ms. [redacted]'s business and appreciate her understanding in this matter.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I just would like the corporate office to personally contact us because of the poor customer service in the store. The store tried to get a manager to help with the exchange and they refused to come to the front. We waited over an hour to speak to different people just to do the exchange on a toilet that was cheaper at every other store than menards.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Cara [redacted]
Thank you for giving us the opportunity to respond to Mr. [redacted] 's concerns.I am sorry that Mr. [redacted] has not received his rebate. However, rebate #2295 had a finalmailing dale of 6/20/ 15 aner which six to eight weeks need to be allowed for processing. IfMr. [redacted] has not received his...
rebate by 8/ 15/ 15, please ask him to send readable copies ofhis receipts to my attention at the address listed below, so we can investigate further.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.
I am sorry that Mr. [redacted] is unhappy with the manufacturer's offer made to him. Mr. [redacted] was offered two options to resolve his claim. He could have returned his carpet for a full refund and received a $250.00 labor credit. His second option was to receive a $250.00 in-store merchandise credit as...
an adjustment to keep the carpet" As Is." Those options are still available. However, we cannot offer a full refund for carpet Mr. [redacted] chooses to keep.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution is satisfactory to me.
Regards,
James [redacted] Exide has replaced my battery, But Menards wasn't very professional about the whole thing. Manager of the Ottumwa Ia store was rude about it, In not so many words called me a liar about the battery being bought at Menards. So I will no longer shop at Menards.
Thank you for giving us the opportunity to respond to Ms. [redacted]' concerns.I am sorry to hear Ms. [redacted] was unhappy with her cabinet order. In order to address herclaim, we need a readable copy of her special order contract sent to my attention at theaddress listed below. Please ask Ms. [redacted] to...
indicate which cabinets arrived differentlythat what was ordered. We will then be able to address her concerns.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.Sincerely,~~
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me. finally I got someone attention and they sent me a check for the whole amount and I am grateful for your help, [redacted]
I am sorry that Mr. [redacted] experienced a problem with the tiller he purchased.Unfortunately, there is not enough information included with Mr. [redacted]'s complaint for usto assist him. It would seem as though, when Mr. [redacted] contacted the manufacturer of thetill er, that they would have given...
him contact information for the factory authorized repaircenter. If Mr. [redacted] has not had his tiller serviced at this time, please ask him to send areadable copy of his receipt so we can contact the warranty holder on his behalf.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.
Thank you for giving us the opportunity to respond to
Mr. [redacted]'s concerns.I am sorry that Mr. [redacted]
experienced a problem with the shipment of his order.Unfortunately, we do not have enough information to
investigate his claim. Please ask Mr. [redacted] to send a readable copy of his cash
register...
receipt and any other supporting documentation, to my attention at the
address listed below, so we can investigate further.We
value Mr. [redacted]'s business and appreciate his cooperation in this matter.