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T.V. Service, Inc.

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T.V. Service, Inc. Reviews (320)

I am sorry if Mr. [redacted] has not received a copy of the resolution otfer by MidwestManufacturing. The offer was scntto [redacted]. IfMr. [redacted] has not received a copy of their offer, we would. respectfully. suggest that hecontact Ms. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11773942, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing...

this matter to a close, we would like to know your view on the matter.]
Regards,
Richard [redacted] The last date of 9/10/2016 is their last date not the date I mailed the rebate request form.  I mailed it well before that.  You are getting double talk.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business did not address any of the points in my letter, did not resolve the issue brought to their attention in accordance with my wishes, and did not apologize in any fashion for the poor customer service.  I am always happy to accept a check (but not a merchandise credit), as I have discontinued doing business with this merchant and chosen a more customer-centric home improvement business.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing...

this matter to a close, we would like to know your view on the matter.] I would like to have the name of this Arlene's boss. She obviously does not understand what has happened here. I will not stop here and let Menards get away with a mistake that THEY made. Please forward a name of someone who Arlene works for as I will find someone who understands what building materials are all about.   Thanks
Regards,
Darryl [redacted]

I am sorry that Ms. [redacted] is unhappy with our previous response. However, there isnothing in her most recent correspondence that would change our position or that statedpreviously.We have, therefore, closed the complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business did not address the complaints at hand, nor did they provide an acceptable resolution (for me to accept a merchandise return slip).  My complaint is that the business failed to honor the written warranty printed on the rake (refused to provide an alternate, similar item after I made 2 trips to the store and was assured by [redacted] that a replacement would be found).  The return policy referenced in the letter is irrelevant - my return was a warranty return for exchange under the printed warranty, not a regular return subject to the normal return requirements.  The identical product was unavailable (despite their computer system saying that it was), and they refused to exchange for a similar item, as specified in the written warranty.They also failed to address the issue of theft by conversion on the part of returns associate, [redacted], who discarded half of the rake between my visits without my consent (which prevented me from obtaining an identical item at another Menards and forced me to accept an alternative that I didn't want - a merchandise refund check).  As a matter of fact, it should be noted that Menards, Inc. does not provide any means for a customer to retrieve receipts for purchases made on Menards gift cards (which is the likely reason I could not find the receipt among the thousands of dollars worth of receipts from this merchant in the past year).I am asking for a CASH refund of the purchase price (not a merchandise check) to compensate me for 2 x 70 mile round-trip wasted trips to the store, due to incorrect information provided, for failure to honor their written warranty, and as a meager customer service gesture of the atrocious customer service provided by the store associate ([redacted]) and the store director.  Quite frankly, I am surprised that Menards even bothered to respond, as they clearly didn't read or address the intent of my complaint.  My conclusion is that the store director was correct - there is nobody at Menards corporate that will want to hear from me  or do anything to help (and it appears as though store directors are authorized to act contrary to the written terms of warranty on their products and provide atrocious customer service with impunity from their corporate office).  Mena5rds is a HORRIBLE company and I am sincerely sorry that I spent as much money as I have in the past 2 decades with them.  It's Home Depot for me from now on, and I will tell every living soul that I encounter what a rotten, dishonest, unaccountable organization Menards is and encourage them to also shop elsewhere...Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I give up fighting you.  I still don't agree with your business practices but I'm done!  Forget any business from me or anyone I know! Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  There is an inaccuracy in that the rebate receipt did print, but I did finally get the rebate so I won't make a big deal about it.  The issue was their Rebate company was refusing to pay because of the exchange, even after getting documentation from the company and myself.
Regards,
[redacted]

I am sorry that Mr. [redacted] experienced a problem with a delivery. Unfortunately, there is not enough information included with his complaint to research his allegation. In order to investigate further, please ask Mr. [redacted] to  send readable copies of his invoices and cash register receipts to my...

attention at the address listed below. we will then be better able to address his concerns.

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] experienced a problem when attempting to make a return. Wehave contacted those involved at our Battle Creek location and have been informed that Mr.[redacted]'s return has been completed.I...

trust Mr. [redacted]'s file can be closed.Sincerely,

Re: [redacted]Case #[redacted]Dear [redacted]Guest Services Department[redacted] - ManagerThank you for giving us the opportunity to respond to [redacted]'s concerns.I am sorry that [redacted] was unhappy with the gazebo he purchased. According to theinformation included with his complaint, he purchased SKU #290-3170. He stated that theweb site did not list any measurements other than 10' x 12'. The on-line description clearlystates that the roof dimensions are 144" x 120" ( 12 ' x 10') and the base dimensions are listed131" x 106" (see attached). While we are so rry that [redacted] did not thoroughlyresearch his purchase, the information was readily available to him. Therefore, we are notable to issue the refund as he requested. However, we will accept the return with thestandard restocking fee.We value [redacted] 's busi ness and appreciate his understanding in this matter.Sincerely,[redacted]

I am sorry that Mr. [redacted] was unhappy with the blinds he purchased. Unfortunately, there is not enough information for us to intelligently address Mr. [redacted] concerns. Please ask him to send a readable copy of his special order contract and any supporting documentation he may have to my attention...

at the address listed below, so we can research and respond to Mr. [redacted] claim.

I am sorry if
Mr. [redacted] experienced a problem with his credit card. Capital One controls the
day to day operation of the Big Card, including billing policies and
procedures. We have contacted them and have arranged for the additional fees
and interest to be forgiven for the two months Mr....

[redacted] referenced in his
complaint. Depending on his billing cycle, it may take one to two months for
the credit to appear on his billing statement. Also, we are able to accept Big
Card payments at Mr. [redacted]'s local Menards store, for his convenience.We value Mr. [redacted]'s business and appreciate his
understanding in this matter.

Thank you for giving us the opportunity to respond to Ms. [redacted]' ongoing concerns.I am sorry that Ms. [redacted] is unhappy with the delivery of her order. We have thoroughlyreviewed Ms. [redacted]' complai nt and have spoken with those involved at the store. There isnothing in Ms. [redacted]' latest correspondence that would change our position of that stated inmy previous letter dated 6/24/ 15.We value Ms. [redacted]' business and appreciate her understanding in this matter

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with tile options for using the rebate he received.Please understand that we make every effort to ensure that the consumer is aware that therebate can be used in- store only. It is...

printed on the rebate submission form and on thewebsite that the rebate is an in-store merchandise credit.We value Mr. [redacted]'s business and appreciate his understanding in this matter.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have added some photos to the file. My photos do not do it justice but as you can see it is not just faded it has totally changed color and is not evenly distributed.  It does not match the plastic accessories Menards sold to go with the decking. No where does it say it will change from brown to white in just a short few months. My deck is not in the sun, it is surrounded by old oak trees.  The sales staff persuasively encouraged me to purchase this product and I feel I should be able to return it or be compensated if I am unhappy with it!!
Regards,
[redacted]

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that the composite sleeves Ms. [redacted] purchased did not Iii on her treated 4"x4"treated posts. I have contacted our supplier and according to their instruction booklet,available at the store, trimming or shimming...

of 4 "x4" posts may be necessary beforeattaching to the deck structure (sec attached). While I am sorry Ms. [redacted] may have had aproblem, we cannot compensate for frustration experienced due to failure to followinstructions.We value Ms. [redacted]'s business and appreciate her understanding in this matter.

Thank you for giving us the opportunity to respond to Mr. [redacted]'s ongoing concerns.I am sorry that Mr. [redacted] is unhappy with our previous response. I have thoroughlyreviewed his file and his request for the II % rebate. As stated previously, there was norebate on sale items on the day Mr. [redacted] made his purchase. Therefore, we arc unable tochange our position from that stated on our letter dated 6/ 19/ 15.We value Mr. [redacted]'s business and appreciatc his understanding in this matter.

I am sorry that Mr. [redacted] was unhappy with the refrigerator he purchased. It is my understanding that the warranty goes into effect based on the date of purchase, not the date of manufacture. The warranty is held and administered by Whirlpool Corporation and they are much better equipped to...

answer warranty related questions. When contacting Whirlpool Corporation (phone # [redacted]), Mr. [redacted] should have his model and serial numbers handy, along with a copy of his receipt. We would encourage Mr. [redacted] to continue working with Whirlpool Corporation

Re: Todd [redacted]Case #[redacted]Dear Ms. [redacted]:Guest Services DepartmentArlene [redacted]Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] did not receive a rebate he submitted. We are very proud of ourrebate program and want to make sure Mr....

[redacted] receives any rebate he is due. Please askhim to send a readable copy of his cash register receipt for the transaction on which he didnot receive the rebate to my attention at the address li sted below. We will investigate andmake sure Mr. [redacted]'s rebate is processed properly.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.Sincerely, Guest ServicesMenard, Inc.[redacted]

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