I am sorry that Ms. [redacted] is unhappy with the windows she purchased. Unfortunately, there is not enough information included with her complaint to file a warranty claim on her behalf. please ask Ms. [redacted] to send a readable copy of her cash register receipt and special order contract, to my attention...
at the address listed below, so we can assist her in filing a claim.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.Menards[redacted]
[redacted]Fax ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In regards to the policy being prominently displayed in store or online -- the statement is false. The policy is displayed, but again, only at the customer service desk rather than on the actual receipt -- where it should be displayed. In regards to online display, I'm not concerned about online since I did not shop online in this instance. I'm very disappointed in Menards, Inc and how they handled me as a client. Additionally, another concern I had at the time was the fact that they had an 11% rebate sale going on. I have been tracking the rebate that was sent in for my large purchase and it's yet to be processed, yet the small rebate that was sent in 3 weeks later is already processing and getting ready to be sent out. Another business practice from this company that has really lost trust from the public.. According to the other complaints I see on the Revdex.com.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I am sorry that Mr. [redacted]·s experienced a problem with his tiller. Once they have been used,all gas-powered products must be taken to a manufacturer's authorized service center forinspection. Any problems found due to a defect in workmanship will be repaired underwarranty at no charge to the...
consumer. This inspection is required, not only to ensure thatthere has been no abuse or neglect to the machine, but also to ensure that the product wasassembled and is operating per the specifications of the manufacturer.If the authorized service center deems the product has a manufacturer· s defect that cannot beeconomically repaired, a re fund, or replacement, will be offered at that time. It appears asthough, to date the machine has not been inspected. Once Mr. [redacted] takes his tiller to theservice center for inspection, we will assist in expediting any necessary repairs.
Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am so rry that Ms. [redacted] was unhappy with the pricing on the vinyl she purchased. Without acopy of Ms. [redacted]' s cash register receipt, I can only speculate that the noaring was on sale at$ 1.49 and was not on sale during the...
11% rebate. If Ms. [redacted] would like us to investigatefurther, she will need to send readable copies of her cash register receipt and invoice to myattention at the address listed below,We value Ms. [redacted]'s business and appreciate her cooperation in this matter.
Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.Guest Services Department[redacted] - Manager1 am sorry that Mr. [redacted] fee ls that the ad misrepresented the 200 Amp load center. It is myunderstanding that the 100 Amp load center included five breakers (as pictured)...
while the200 Amp did not. We certainly do not want Mr. [redacted] to be unhappy, nor was there any intentto misrepresent the offer. Therefore, we would like to offer ro·M. [redacted] a S50.00 credit to beused toward the purchase o r breakers. Please ask him to send us a readable copy of hisreceipt for the Square D-QO 200 Amp load center, along with his mailing address and wewill send him tbe S50.00 credit.We value Mr. [redacted]'s business and appreciate his cooperation in this mailer.Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing...
this matter to a close, we would like to know your view on the matter.]
Menards suggestion my going to the police over this matter is unsatisfactory. If there is a matter of mail tampering or fraud it is up to them to contact the police. I followed their instructions to receive my rebate which they did not send to me.
Regards,
Jeffrey [redacted]
Thank you for giving us the opportunity to respond to Ms.
[redacted]'s concerns.I am sorry if Ms. [redacted] did not receive rebates
for which she applied. Unfortunately, we do not have enough information to
research her request. Please ask Ms. [redacted] to send readable copies of her
receipts to my...
attention at the address shown below. We will then be better
able to address her concerns.We value Ms. [redacted]'s business and appreciate her
cooperation in this matter.Sincerely[redacted]
Thank you for giving us the opportunity to respond to Mr. [redacted]' concerns.I am sorry that Mr. [redacted] is unhappy with the decking material he purchased. Pleaseunderstand that the decking material purchased by Mr. [redacted] was an entry- level product thatfades quite rapidly depending on exposure 10...
ultraviolet rays. This may result in Ihe rails andspindles fading at a slightly different rate than the decking boards. However, they will allfade to a weathered color within approximately one year.Midwest Manufacturing holds and administers the warranty on Ihe decking and Mr. [redacted]'complaint was forwarded to them for review. Since the decking is performing as expected,they have denied Mr. [redacted]' claim.We value Mr. [redacted]' business and appreciate his understanding in this matter.Sincerely,[redacted]
Thank you for giving us the opportunity to respond
to Tracy [redacted]'s concerns.I am sorry that
Tracy is unhappy with the toolbox they wanted to purchase. Unfortunately, we do
not have enough information to investigate this claim. Please ask Tracy to send
a readable copy of the cash register...
receipt for the toolbox in question to my
attention at the address listed below, so we can investigate further. We
appreciate Tracy's understanding in this matter.
Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns. I am sorry that Ms. [redacted] was unhappy with the shelving she purchased. In order to investigate further, please ask Ms. [redacted] to send a readable copy of her cash register receipt for the shelving to my attention at the...
address listed below. We will them be better able to address her concerns. We value Ms. [redacted]'s business and appreciate her cooperation in this matter.
I am sorry that Mr. [redacted] was unhappy with the truck rental protocol. In order tointelligently address his concerns, I would need a readable copy of his rental agreement andcash register receipt sent to my attention at the address listed below.We value Mr. [redacted]'s business and appreciate his...
Re: [redacted]
[redacted]Dear Ms. Harris:Guest Services DepartmentArlene Krueger - ManagerThank you for giving us the opportunity to respond to [redacted] concerns.I am sorry that Ms. Agler was unhappy with the amount of time it took for her to receive hercountertops....
Unfortunately, it appears as though, the countertops were damaged in transit. Itis my understanding that the damaged countertops were replaced and [redacted] order isnow complete. Although we sincerely apologize for the delay, we cannot offer furtherdiscounts on our already low prices. We must, therefore, deny her claim for compensation.We value [redacted] business and appreciate her understanding in this matter.Sincerely,ad}~ Jt2?U~/~[redacted] Manag0Guest ServicesMenard, Inc.5101
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I wasn't asking for a refund on the product. I was requesting the 11% rebate that was offered for the product plus the processing fee. The item cost was approximately $30 so there should be an additional $3.30 included. This rebate offer has been an ongoing promotion and due to lack of receipt and explanation on how to receive this promised rebate I requested it to be included in total amount returned to me.Regards,
David [redacted]
Thank you for giving us the opportunity to respond
to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] was unhappy with an
on-line purchase. It is my understanding that the toilet was broken in transit
from the manufacturer to our distribution center. Since the toilet could not be
reordered...
to accommodate Ms. [redacted]'s time requirements, she was issued a
refund to her credit card. It is my understanding that Ms. [redacted] has
purchased a toilet from another retailer.I trust Ms.
[redacted]'s claim has been resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We bought the tiller to till the soil during planting season for our garden. Planting season is time sensitive, and the only way we can find out if the equipment we bought works or not is to use it (fill it up with gasoline). Unfortunately, this tiller has broken down twice in three uses, and when it was working (engine turning and the tiller rotating), it fails to break the soil down as it should. We have had to buy another tiller in order to finish our planting (taking it to the shop in the spring would have had us waiting for 4 weeks just to get someone to look at it). In the end, this tiller did not work as advertised, and failed to perform as it should. We no longer want this tiller, because 1) it does not work as advertised, and 2) the quality is bad because it has failed us twice in only three uses. We no longer want this tiller, we want a refund and return this equipment.
Regards,
[redacted]
I am sorry that Mr. [redacted] did not receive his rebate in a timely manner. I have contactedthe rebate clearinghouse on his behalf and have found that a rebate was issued to him on8/ 18/ 15 (credit check #6117654966). All rebate submission forms state to allow six to eightweeks for processing. If...
Mr. [redacted] has other rebates that he has not received, please askhim to send readable copies of his cash register receipts (including the transactioninformation on the bottom) to my attention at the address listed below. I will investigatefurther if it has been eight weeks since the final allowable submission date.
Thank you for giving us the opportunity to respond to Mr. [redacted] 's ongoing concerns.I am sorry that Mr. [redacted] was unhappy with our response. If he would like to submit a copyof the police report, we are certainly willing to fully cooperate with the police investigation.If Mr. [redacted] chooses not to file a police report, there is nothing we can do to assist him.We value Mr. [redacted] s business and appreciate his understanding in this matter.
Thank you for giving us the opportunity to respond
to Mr. [redacted]' concerns.I
am sorry that Mr. [redacted] is unhappy with the vanity he purchased. Please
understand that the specifications for the vanity are listed on our website and
display units are available at the store, which clearly show the...
dimensions of
the actual cabinet. If Mr. [redacted]' contractor had followed standard construction
practices, the tiles would have extended underneath the cabinet. While I am
sorry Mr. [redacted] did not, apparently, fully research the available information,
he did receive what was ordered. We cannot further discount the price of the
vanity and, as a self-service store, we do not reimburse for labor expenses.We value Mr. [redacted]' business and appreciate his
understanding in this matter.
Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] has a problem with her generator. Please understand that themanufacturer, Generac Power Systems, holds and administers the warranty and is responsiblefor warranty related decisions. We have, therefore, forwarded your correspondence to themfor review and appropriate action.We value Ms. [redacted]'s business and appreciate her understanding in this matter.
Thank you for giving us the opportunity to respond to Ms, [redacted]'s concerns,I am sorry that Ms. [redacted] is unhappy with her deck, As she states in her complaint, naturalwood products do cuP. twi st. shrink. warp. etc, These arc natural characteristics of wood andthey do not indicate a defect in the...
product. We have offered to replace the boards she deemsunworthy, However, since these are natural characteristics of wood, labor is not included.We value Ms. [redacted]'s business and appreciate her understanding in this mailer.Sincerely.
I am sorry that Ms. [redacted] is unhappy with the windows she purchased. Unfortunately, there is not enough information included with her complaint to file a warranty claim on her behalf. please ask Ms. [redacted] to send a readable copy of her cash register receipt and special order contract, to my attention...
at the address listed below, so we can assist her in filing a claim.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.Menards[redacted]
[redacted]Fax ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In regards to the policy being prominently displayed in store or online -- the statement is false. The policy is displayed, but again, only at the customer service desk rather than on the actual receipt -- where it should be displayed. In regards to online display, I'm not concerned about online since I did not shop online in this instance. I'm very disappointed in Menards, Inc and how they handled me as a client. Additionally, another concern I had at the time was the fact that they had an 11% rebate sale going on. I have been tracking the rebate that was sent in for my large purchase and it's yet to be processed, yet the small rebate that was sent in 3 weeks later is already processing and getting ready to be sent out. Another business practice from this company that has really lost trust from the public.. According to the other complaints I see on the Revdex.com.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I am sorry that Mr. [redacted]·s experienced a problem with his tiller. Once they have been used,all gas-powered products must be taken to a manufacturer's authorized service center forinspection. Any problems found due to a defect in workmanship will be repaired underwarranty at no charge to the...
consumer. This inspection is required, not only to ensure thatthere has been no abuse or neglect to the machine, but also to ensure that the product wasassembled and is operating per the specifications of the manufacturer.If the authorized service center deems the product has a manufacturer· s defect that cannot beeconomically repaired, a re fund, or replacement, will be offered at that time. It appears asthough, to date the machine has not been inspected. Once Mr. [redacted] takes his tiller to theservice center for inspection, we will assist in expediting any necessary repairs.
Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am so rry that Ms. [redacted] was unhappy with the pricing on the vinyl she purchased. Without acopy of Ms. [redacted]' s cash register receipt, I can only speculate that the noaring was on sale at$ 1.49 and was not on sale during the...
11% rebate. If Ms. [redacted] would like us to investigatefurther, she will need to send readable copies of her cash register receipt and invoice to myattention at the address listed below,We value Ms. [redacted]'s business and appreciate her cooperation in this matter.
Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.Guest Services Department[redacted] - Manager1 am sorry that Mr. [redacted] fee ls that the ad misrepresented the 200 Amp load center. It is myunderstanding that the 100 Amp load center included five breakers (as pictured)...
while the200 Amp did not. We certainly do not want Mr. [redacted] to be unhappy, nor was there any intentto misrepresent the offer. Therefore, we would like to offer ro·M. [redacted] a S50.00 credit to beused toward the purchase o r breakers. Please ask him to send us a readable copy of hisreceipt for the Square D-QO 200 Amp load center, along with his mailing address and wewill send him tbe S50.00 credit.We value Mr. [redacted]'s business and appreciate his cooperation in this mailer.Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing...
this matter to a close, we would like to know your view on the matter.]
Menards suggestion my going to the police over this matter is unsatisfactory. If there is a matter of mail tampering or fraud it is up to them to contact the police. I followed their instructions to receive my rebate which they did not send to me.
Regards,
Jeffrey [redacted]
Thank you for giving us the opportunity to respond to Ms.
[redacted]'s concerns.I am sorry if Ms. [redacted] did not receive rebates
for which she applied. Unfortunately, we do not have enough information to
research her request. Please ask Ms. [redacted] to send readable copies of her
receipts to my...
attention at the address shown below. We will then be better
able to address her concerns.We value Ms. [redacted]'s business and appreciate her
cooperation in this matter.Sincerely[redacted]
Thank you for giving us the opportunity to respond to Mr. [redacted]' concerns.I am sorry that Mr. [redacted] is unhappy with the decking material he purchased. Pleaseunderstand that the decking material purchased by Mr. [redacted] was an entry- level product thatfades quite rapidly depending on exposure 10...
ultraviolet rays. This may result in Ihe rails andspindles fading at a slightly different rate than the decking boards. However, they will allfade to a weathered color within approximately one year.Midwest Manufacturing holds and administers the warranty on Ihe decking and Mr. [redacted]'complaint was forwarded to them for review. Since the decking is performing as expected,they have denied Mr. [redacted]' claim.We value Mr. [redacted]' business and appreciate his understanding in this matter.Sincerely,[redacted]
Thank you for giving us the opportunity to respond
to Tracy [redacted]'s concerns.I am sorry that
Tracy is unhappy with the toolbox they wanted to purchase. Unfortunately, we do
not have enough information to investigate this claim. Please ask Tracy to send
a readable copy of the cash register...
receipt for the toolbox in question to my
attention at the address listed below, so we can investigate further. We
appreciate Tracy's understanding in this matter.
Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns. I am sorry that Ms. [redacted] was unhappy with the shelving she purchased. In order to investigate further, please ask Ms. [redacted] to send a readable copy of her cash register receipt for the shelving to my attention at the...
address listed below. We will them be better able to address her concerns. We value Ms. [redacted]'s business and appreciate her cooperation in this matter.
I am sorry that Mr. [redacted] was unhappy with the truck rental protocol. In order tointelligently address his concerns, I would need a readable copy of his rental agreement andcash register receipt sent to my attention at the address listed below.We value Mr. [redacted]'s business and appreciate his...
cooperation in this matter
Re: [redacted]
[redacted]Dear Ms. Harris:Guest Services DepartmentArlene Krueger - ManagerThank you for giving us the opportunity to respond to [redacted] concerns.I am sorry that Ms. Agler was unhappy with the amount of time it took for her to receive hercountertops....
Unfortunately, it appears as though, the countertops were damaged in transit. Itis my understanding that the damaged countertops were replaced and [redacted] order isnow complete. Although we sincerely apologize for the delay, we cannot offer furtherdiscounts on our already low prices. We must, therefore, deny her claim for compensation.We value [redacted] business and appreciate her understanding in this matter.Sincerely,ad}~ Jt2?U~/~[redacted] Manag0Guest ServicesMenard, Inc.5101
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I wasn't asking for a refund on the product. I was requesting the 11% rebate that was offered for the product plus the processing fee. The item cost was approximately $30 so there should be an additional $3.30 included. This rebate offer has been an ongoing promotion and due to lack of receipt and explanation on how to receive this promised rebate I requested it to be included in total amount returned to me.Regards,
David [redacted]
Thank you for giving us the opportunity to respond
to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] was unhappy with an
on-line purchase. It is my understanding that the toilet was broken in transit
from the manufacturer to our distribution center. Since the toilet could not be
reordered...
to accommodate Ms. [redacted]'s time requirements, she was issued a
refund to her credit card. It is my understanding that Ms. [redacted] has
purchased a toilet from another retailer.I trust Ms.
[redacted]'s claim has been resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We bought the tiller to till the soil during planting season for our garden. Planting season is time sensitive, and the only way we can find out if the equipment we bought works or not is to use it (fill it up with gasoline). Unfortunately, this tiller has broken down twice in three uses, and when it was working (engine turning and the tiller rotating), it fails to break the soil down as it should. We have had to buy another tiller in order to finish our planting (taking it to the shop in the spring would have had us waiting for 4 weeks just to get someone to look at it). In the end, this tiller did not work as advertised, and failed to perform as it should. We no longer want this tiller, because 1) it does not work as advertised, and 2) the quality is bad because it has failed us twice in only three uses. We no longer want this tiller, we want a refund and return this equipment.
Regards,
[redacted]
I am sorry that Mr. [redacted] did not receive his rebate in a timely manner. I have contactedthe rebate clearinghouse on his behalf and have found that a rebate was issued to him on8/ 18/ 15 (credit check #6117654966). All rebate submission forms state to allow six to eightweeks for processing. If...
Mr. [redacted] has other rebates that he has not received, please askhim to send readable copies of his cash register receipts (including the transactioninformation on the bottom) to my attention at the address listed below. I will investigatefurther if it has been eight weeks since the final allowable submission date.
Thank you for giving us the opportunity to respond to Mr. [redacted] 's ongoing concerns.I am sorry that Mr. [redacted] was unhappy with our response. If he would like to submit a copyof the police report, we are certainly willing to fully cooperate with the police investigation.If Mr. [redacted] chooses not to file a police report, there is nothing we can do to assist him.We value Mr. [redacted] s business and appreciate his understanding in this matter.
Thank you for giving us the opportunity to respond
to Mr. [redacted]' concerns.I
am sorry that Mr. [redacted] is unhappy with the vanity he purchased. Please
understand that the specifications for the vanity are listed on our website and
display units are available at the store, which clearly show the...
dimensions of
the actual cabinet. If Mr. [redacted]' contractor had followed standard construction
practices, the tiles would have extended underneath the cabinet. While I am
sorry Mr. [redacted] did not, apparently, fully research the available information,
he did receive what was ordered. We cannot further discount the price of the
vanity and, as a self-service store, we do not reimburse for labor expenses.We value Mr. [redacted]' business and appreciate his
understanding in this matter.
Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] has a problem with her generator. Please understand that themanufacturer, Generac Power Systems, holds and administers the warranty and is responsiblefor warranty related decisions. We have, therefore, forwarded your correspondence to themfor review and appropriate action.We value Ms. [redacted]'s business and appreciate her understanding in this matter.
Thank you for giving us the opportunity to respond to Ms, [redacted]'s concerns,I am sorry that Ms. [redacted] is unhappy with her deck, As she states in her complaint, naturalwood products do cuP. twi st. shrink. warp. etc, These arc natural characteristics of wood andthey do not indicate a defect in the...
product. We have offered to replace the boards she deemsunworthy, However, since these are natural characteristics of wood, labor is not included.We value Ms. [redacted]'s business and appreciate her understanding in this mailer.Sincerely.