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Complaint:
I am rejecting this response because: L*** ** ***'s tax accounting corporation has stated many statements in her reply.In my original meeting with ***, I stated that I was new to corporation tax, and that I would need a firm who can be involved in all aspects from correctly setting up accounts to teaching the Quickbook program***, stated that her firm is available in all aspects from account sto tax filingGranted, Quick books does have a foundation program on which to build from, MsH*** reassured me that she has many competent employees who can and does this scope of work on a daily basis, so they were more than qualified to help when neededKevin was forced to contact MsH*** (via email) as she had not responded to not only our calls, but numerous emails on an issue that need clarificationHe was direct, and conducting business in an appropriate manner.If MsH*** felt uneasy she could have terminated her business relationship with us at any timeIn fact, it states (in her services agreement) that she can terminate her services at any time.I feel that MsH*** purposely made herself unavailable as she did not want nor value our businessWe were a company that needed guidance and direction in our first year of businessWe wanted most of our accounting to remain in house, knowing this was our goal, *** may have decided that our company wouldn't be beneficial to them.We have paid the invoice for services (invoice with nothing more than a dollar amount) even though we know she rightfully did not earn it
Regards,
T*** ***

I am going to try to address this in the most civil way possible.  The individual filing the complaint T[redacted] was in fact the spouse/bookkeeper.  She was in fact not capable of doing the bookkeeping.  I tried several times to call her.  I would receive an answering machine with...

no return call.  In  past dealings with her, she has blamed me for her inadequacies to her husband.  Who is very forceful in his business dealings.  She did not understand general business dealings.  I tried to find out what their fiscal year end was.  They did not know.  Their corporate documents reflected one date while she was telling me another date.  Often our telephone conversations or meetings were rushed due to her busy schedule with other matters at hand.  This made it very hard to get work done.  She did not understand the basic bookkeeping principles to made journal entries.  That is why I often told her to let me make the entries.  I did not want to have a bigger mess at year end to clean up.  As far as setting up accounts they did not need, QuickBooks automatically sets up accounts.  We did not set up their books.  These were set up by them.  CPA's have their own preference as to how they like things reflected.  If I set something up one way, another CPA may have another way of setting it up.  There is no correct way of doing it.  Also, I never knew the system was set up wrong.  T[redacted] never called me back.  I was concerned because I knew their year end was coming up.  At this point, I figured they went to another CPA which was more convenient.  Honestly I felt relieved since I felt she was hard to work with and was way over her head.  He intimidated me and was very rude.  The bill I sent them was for time that I assisted T[redacted] on accounting manners.  This was time I spent and had not billed over a period of time.  I usually would bill this time with the tax return, but did not complete a return.  Thus, I billed it when I did not hear from them.  I am attaching a letter that T[redacted] signed acknowledging that we bill on standard hourly rates.  She knew I billed for time that I discussed any matters.  Honestly, I feel I am being set up, again, to be the fall guy in this whole relationship.  Someone has to be blamed for the lack of knowledge on the bookkeepers part and it is me.  I did return the call.  I try to do my best with this client, even though I did not particularly care working with them.  I do not know who to reconcile this.  The check they sent has been received and deposited.  It was a small amount in comparison to the harassment I took from them.  If I had to respond to every client who questioned their bill, I would be typing all day.  Most of them call and we discuss.  They do not just ignore the billing. This particular company just ignored the bill with no note or call.  I sent them to collections.  This made them angry.  They are not retaliating by sending me to Revdex.com and paid me.  I have a lot of very happy clients who pay their bills and, if we have a dispute, we resolve it and move on.  I am sorry if the S[redacted]s are unhappy but they appear to be that way in life.L[redacted]Certified Public AccountantAccountancy Corporation