Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am unsatisfied with the commentary made by the business as they are either blatant lies or confused half-truths I DID NOT speak to the woman at the front desk beyond check in, I was checked out by her male counterpart I never at any time told anyone, not an employee at the Royal Inn nor a customer service representative at Expedia.com that I had a "family emergency." That is a complete and total lie In every statement I've made I've stated plainly and clearly that I went to a different hotel because the Royal Inn is disgusting Every review that I've left and complaint that I've made to the Health Dept and elsewhere has been in regard to the filthy, decrepit, unsafe, and unsanitary conditions at the hotel I do indeed want my money back for being exposed to such utter abominable filth I received my two days back, it's true, but I shouldn't have to pay for a night of terror What the health inspectors did or did not find I do not know but I do have pictures that I have forwarded to everyone who has asked about how horrible and dangerous that place is Everything on their website is a lie, spin or purposeful deception None of the pictures are accurate NONE There is fecal matter on the backs of the bathroom doors so I'm not surprised an inspector didn't find that because clearly neither does housekeeping at the Royal Inn They should not be allowed to put pictures on a website of things that are clean and shiny and then when people travel a thousand miles with their backs against the wall thanks to the race they are forced to stay in dangerous, dirty squalor Just from the lies in her reply it's obvious that this is a shady business with shady practices in desperate need of regulation.Regards, [redacted]
I am sorry for late reply but there was a reason behind it The guest name [redacted] booked the room for nights through booking .com I was the one who made her check in and next morning she came and said she got family emergency and had to leave so did refunded for nights She did talk to the booking.com about 1day refund and made complaint to the health department about the room in which she was the officer from the health department came within to days with the complaint and accordingly we have to let them check the room but they didn't find anything wrong I told the officer this is just trying to get the Money back and she said the officer on the complaint that she will put the reviews on trip advisor So we didn't try to reply u back but I am sorry for not responding n will not repeat the same mistakes in future Thank you so much Jelly
Customer Information: [redacted] American Best Value InnN high School RoadIndianapolis, IN Ms [redacted] ***, Kindly record our response to the issues/claims made by Ms [redacted] Ms [redacted] stayed at the our hotel for an extended period of timeShe was recently asked to leave vacate her room due to non-paymentShe still owes the hotel for almost days ($180+tax)She believes that she is paying more than other hotel guests and some are staying for freeUnfortunately we cannot provide her free accommodation as no one stays for freeShe also has another person accompany ing her in her room and room was rented for single occupancy onlyWe would like to have ID's on file for anyone who stays with her in the room for extended period of time She claims that she "spotted roaches"Iwish that she would have brought this to our attention at the time of incident and we would have definitely taken corrective actionWith her intent to stay and extend her tenancy with a lower price we believe this incident is without much merit Yes, hotel has been doing some renovation on the exterior and work has been in progress everydayThe areas has been properly taped and visible signs were posted by the contractor doing workWe are sorry that Ms [redacted] - [redacted] "almost fell" but there was negligence on anybody's partRegular upkeep and maintenance is necessary to ensure safety and security of our guestsWe don't see any first incident report of the fall incident that she mentionedIf she can provide us with more details with exact date, time and hospital records we can check our cameras and assist her further and check into the validity of this claim as well We gave Ms [redacted] all the receipts upon request on several occasionsShe has had room moves so her payment shows on separate accounts and could be confusing We will be glad to print those copies for her againShe still owes for days and was expected to bring payment but never did We would be glad to: - Go over he bill week by week and provide all details for any and all payments once again - Make sure she has a pleasant stay Before we can remove her from "Do Not Rent List", we would expect her to: - Pay for the Days owed - Disclose and provider ID's of all people staying in her room - Advise us of any issues as/when they occur Than [redacted] you for your assistance in this matter Sunny K***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am unsatisfied with the commentary made by the business as they are either blatant lies or confused half-truths. I DID NOT speak to the woman at the front desk beyond check in, I was checked out by her male counterpart. I never at any time told anyone, not an employee at the Royal Inn nor a customer service representative at Expedia.com that I had a "family emergency." That is a complete and total lie. In every statement I've made I've stated plainly and clearly that I went to a different hotel because the Royal Inn is disgusting. Every review that I've left and complaint that I've made to the Health Dept and elsewhere has been in regard to the filthy, decrepit, unsafe, and unsanitary conditions at the hotel. I do indeed want my money back for being exposed to such utter abominable filth. I received my two days back, it's true, but I shouldn't have to pay for a night of terror. What the health inspectors did or did not find I do not know but I do have pictures that I have forwarded to everyone who has asked about how horrible and dangerous that place is. Everything on their website is a lie, spin or purposeful deception. None of the pictures are accurate. NONE. There is fecal matter on the backs of the bathroom doors so I'm not surprised an inspector didn't find that because clearly neither does housekeeping at the Royal Inn. They should not be allowed to put pictures on a website of things that are clean and shiny and then when people travel a thousand miles with their backs against the wall thanks to the race they are forced to stay in dangerous, dirty squalor. Just from the lies in her reply it's obvious that this is a shady business with shady practices in desperate need of regulation.Regards,[redacted]
I am sorry for late reply but there was a reason behind it.
The guest name [redacted] booked the room for 3 nights through booking .com I was the one who made her check in and next morning she came and said she got family emergency and had to leave so did refunded for 2 nights.
She did talk to...
the booking.com about 1day refund and made complaint to the health department about the room 221 in which she was the officer from the health department came within 4 to 5 days with the complaint and accordingly we have to let them check the room but they didn't find anything wrong.
I told the officer this is just trying to get the Money back and she said the officer on the complaint that she will put the reviews on trip advisor.
So we didn't try to reply u back but I am sorry for not responding n will not repeat the same mistakes in future.
Thank you so much
Jelly
Customer Information: [redacted] American Best Value Inn3740 N high School RoadIndianapolis, IN 46224 Ms. [redacted], Kindly record our response to the issues/claims made by Ms. [redacted]. Ms. [redacted] stayed...
at the our hotel for an extended period of time. She was recently asked to leave vacate her room due to non-payment. She still owes the hotel for almost 3 days ($180+tax). She believes that she is paying more than other hotel guests and some are staying for free. Unfortunately we cannot provide her free accommodation as no one stays for free. She also has another person accompany ing her in her room and room was rented for single occupancy only. We would like to have ID's on file for anyone who stays with her in the room for extended period of time. She claims that she "spotted roaches". Iwish that she would have brought this to our attention at the time of incident and we would have definitely taken corrective action. With her intent to stay and extend her tenancy with a lower price we believe this incident is without much merit. Yes, hotel has been doing some renovation on the exterior and work has been in progress everyday. The areas has been properly taped and visible signs were posted by the contractor doing work. We are sorry that Ms. [redacted] "almost fell" but there was negligence on anybody's part. Regular upkeep and maintenance is necessary to ensure safety and security of our guests. We don't see any first incident report of the fall incident that she mentioned. If she can provide us with more details with exact date, time and hospital records we can check our cameras and assist her further and check into the validity of this claim as well. We gave Ms. [redacted] all the receipts upon request on several occasions. She has had room moves so her payment shows on separate accounts and could be confusing . We will be glad to print those copies for her again. She still owes for 3 days and was expected to bring payment but never did. We would be glad to: - Go over he bill week by week and provide all details for any and all payments once again - Make sure she has a pleasant stay Before we can remove her from "Do Not Rent List", we would expect her to: - Pay for the 3 Days owed - Disclose and provider ID's of all people staying in her room - Advise us of any issues as/when they occur Than[redacted] you for your assistance in this matter Sunny K[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am unsatisfied with the commentary made by the business as they are either blatant lies or confused half-truths I DID NOT speak to the woman at the front desk beyond check in, I was checked out by her male counterpart I never at any time told anyone, not an employee at the Royal Inn nor a customer service representative at Expedia.com that I had a "family emergency." That is a complete and total lie In every statement I've made I've stated plainly and clearly that I went to a different hotel because the Royal Inn is disgusting Every review that I've left and complaint that I've made to the Health Dept and elsewhere has been in regard to the filthy, decrepit, unsafe, and unsanitary conditions at the hotel I do indeed want my money back for being exposed to such utter abominable filth I received my two days back, it's true, but I shouldn't have to pay for a night of terror What the health inspectors did or did not find I do not know but I do have pictures that I have forwarded to everyone who has asked about how horrible and dangerous that place is Everything on their website is a lie, spin or purposeful deception None of the pictures are accurate NONE There is fecal matter on the backs of the bathroom doors so I'm not surprised an inspector didn't find that because clearly neither does housekeeping at the Royal Inn They should not be allowed to put pictures on a website of things that are clean and shiny and then when people travel a thousand miles with their backs against the wall thanks to the race they are forced to stay in dangerous, dirty squalor Just from the lies in her reply it's obvious that this is a shady business with shady practices in desperate need of regulation.Regards, [redacted]
I am sorry for late reply but there was a reason behind it The guest name [redacted] booked the room for nights through booking .com I was the one who made her check in and next morning she came and said she got family emergency and had to leave so did refunded for nights She did talk to the booking.com about 1day refund and made complaint to the health department about the room in which she was the officer from the health department came within to days with the complaint and accordingly we have to let them check the room but they didn't find anything wrong I told the officer this is just trying to get the Money back and she said the officer on the complaint that she will put the reviews on trip advisor So we didn't try to reply u back but I am sorry for not responding n will not repeat the same mistakes in future Thank you so much Jelly
Customer Information: [redacted] American Best Value InnN high School RoadIndianapolis, IN Ms [redacted] ***, Kindly record our response to the issues/claims made by Ms [redacted] Ms [redacted] stayed at the our hotel for an extended period of timeShe was recently asked to leave vacate her room due to non-paymentShe still owes the hotel for almost days ($180+tax)She believes that she is paying more than other hotel guests and some are staying for freeUnfortunately we cannot provide her free accommodation as no one stays for freeShe also has another person accompany ing her in her room and room was rented for single occupancy onlyWe would like to have ID's on file for anyone who stays with her in the room for extended period of time She claims that she "spotted roaches"Iwish that she would have brought this to our attention at the time of incident and we would have definitely taken corrective actionWith her intent to stay and extend her tenancy with a lower price we believe this incident is without much merit Yes, hotel has been doing some renovation on the exterior and work has been in progress everydayThe areas has been properly taped and visible signs were posted by the contractor doing workWe are sorry that Ms [redacted] - [redacted] "almost fell" but there was negligence on anybody's partRegular upkeep and maintenance is necessary to ensure safety and security of our guestsWe don't see any first incident report of the fall incident that she mentionedIf she can provide us with more details with exact date, time and hospital records we can check our cameras and assist her further and check into the validity of this claim as well We gave Ms [redacted] all the receipts upon request on several occasionsShe has had room moves so her payment shows on separate accounts and could be confusing We will be glad to print those copies for her againShe still owes for days and was expected to bring payment but never did We would be glad to: - Go over he bill week by week and provide all details for any and all payments once again - Make sure she has a pleasant stay Before we can remove her from "Do Not Rent List", we would expect her to: - Pay for the Days owed - Disclose and provider ID's of all people staying in her room - Advise us of any issues as/when they occur Than [redacted] you for your assistance in this matter Sunny K***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am unsatisfied with the commentary made by the business as they are either blatant lies or confused half-truths. I DID NOT speak to the woman at the front desk beyond check in, I was checked out by her male counterpart. I never at any time told anyone, not an employee at the Royal Inn nor a customer service representative at Expedia.com that I had a "family emergency." That is a complete and total lie. In every statement I've made I've stated plainly and clearly that I went to a different hotel because the Royal Inn is disgusting. Every review that I've left and complaint that I've made to the Health Dept and elsewhere has been in regard to the filthy, decrepit, unsafe, and unsanitary conditions at the hotel. I do indeed want my money back for being exposed to such utter abominable filth. I received my two days back, it's true, but I shouldn't have to pay for a night of terror. What the health inspectors did or did not find I do not know but I do have pictures that I have forwarded to everyone who has asked about how horrible and dangerous that place is. Everything on their website is a lie, spin or purposeful deception. None of the pictures are accurate. NONE. There is fecal matter on the backs of the bathroom doors so I'm not surprised an inspector didn't find that because clearly neither does housekeeping at the Royal Inn. They should not be allowed to put pictures on a website of things that are clean and shiny and then when people travel a thousand miles with their backs against the wall thanks to the race they are forced to stay in dangerous, dirty squalor. Just from the lies in her reply it's obvious that this is a shady business with shady practices in desperate need of regulation.Regards,[redacted]
I am sorry for late reply but there was a reason behind it.
The guest name [redacted] booked the room for 3 nights through booking .com I was the one who made her check in and next morning she came and said she got family emergency and had to leave so did refunded for 2 nights.
She did talk to...
the booking.com about 1day refund and made complaint to the health department about the room 221 in which she was the officer from the health department came within 4 to 5 days with the complaint and accordingly we have to let them check the room but they didn't find anything wrong.
I told the officer this is just trying to get the Money back and she said the officer on the complaint that she will put the reviews on trip advisor.
So we didn't try to reply u back but I am sorry for not responding n will not repeat the same mistakes in future.
Thank you so much
Jelly
Customer Information: [redacted] American Best Value Inn3740 N high School RoadIndianapolis, IN 46224 Ms. [redacted], Kindly record our response to the issues/claims made by Ms. [redacted]. Ms. [redacted] stayed...
at the our hotel for an extended period of time. She was recently asked to leave vacate her room due to non-payment. She still owes the hotel for almost 3 days ($180+tax). She believes that she is paying more than other hotel guests and some are staying for free. Unfortunately we cannot provide her free accommodation as no one stays for free. She also has another person accompany ing her in her room and room was rented for single occupancy only. We would like to have ID's on file for anyone who stays with her in the room for extended period of time. She claims that she "spotted roaches". Iwish that she would have brought this to our attention at the time of incident and we would have definitely taken corrective action. With her intent to stay and extend her tenancy with a lower price we believe this incident is without much merit. Yes, hotel has been doing some renovation on the exterior and work has been in progress everyday. The areas has been properly taped and visible signs were posted by the contractor doing work. We are sorry that Ms. [redacted] "almost fell" but there was negligence on anybody's part. Regular upkeep and maintenance is necessary to ensure safety and security of our guests. We don't see any first incident report of the fall incident that she mentioned. If she can provide us with more details with exact date, time and hospital records we can check our cameras and assist her further and check into the validity of this claim as well. We gave Ms. [redacted] all the receipts upon request on several occasions. She has had room moves so her payment shows on separate accounts and could be confusing . We will be glad to print those copies for her again. She still owes for 3 days and was expected to bring payment but never did. We would be glad to: - Go over he bill week by week and provide all details for any and all payments once again - Make sure she has a pleasant stay Before we can remove her from "Do Not Rent List", we would expect her to: - Pay for the 3 Days owed - Disclose and provider ID's of all people staying in her room - Advise us of any issues as/when they occur Than[redacted] you for your assistance in this matter Sunny K[redacted]