TVA LLC

See attached

Complaint: [redacted] I am rejecting this response because: We would really just like a full refund for this unitI will be happy to ship it back Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: THE RESPONSE FROM THE COMPANY SAID "THE CUSTOMER SEEMED SATISFIED WITH THE RESULTS" THAT'S A LIE WE ARE NOT SATISFIED! THE VACUUM CLEANER DOES NOT DO THE JOB THEY SAID IT WOULD! AND THE AIR FILTER PUT OUT A FOWL ODOR We are NOT satisfied with the product (Vacuum Cleaner) and two (2) Air Cleaners The products are NOT a quality product and we cannot and will not use them Regards, Frank Pacheco

[redacted] To whom it may concern, We have spoken to the customer and sent an associate to the customer’s house to check on the condition of the equipmentThe equipment checked out as working perfectlyAfter checking the equipment the customer seemed satisfied with the results Attached is a copy of our cancellation policyThe customer is outside of their cancellation period according to the signed contract

See Attachments

I have attached a copy of the response from Treasure Valley Air to Ms*** *** The ID # on this case is ***
Thank you
Treasure Valley Air LLC
Coronado Ct#A1
Fort Collins, CO 80525
RE: *** ***, ID# ***
June 3, 2014
Dear Mr***,
This letter is in response to the complaint our company received from Peggy
*** *** purchased from our company on December 21, 2013.
*** *** has never attempted to cancel this transaction with our company.
Our cancellation policy is stated on the paperwork that she knowingly signed on
December 21, It states, "You may CANCEL this transaction, without any penalty or obligation, within THREE BUSINESS DAYS from the above date." It goes on to
state, "To cancel this transaction, mail or deliver a signed and dated copy of this
cancellation notice or any other written notice, or send a telegram." This is actually a Federal Law that protects the business owner, as well as the consumerThis
means that Ms*** had until December 26, to legally cancel this
transactionShe did not do so.
Furthermore, we have attached a copy of the Bill of Sale where Ms*** signed explaining she understood her right to cancelNot only that, it is company policy to have the customer initial verifying that they understand the cancellation policy as it is explained on the Bill of Sale*** Finance also requires customers sign a cancellation document which states, "To cancel this transaction, mail or
deliver a signed and dated copy of this cancellation notice or any other written
notice, or send a telegram" which we have attached with the Bill of SaleBoth
documents have been signed by Ms***.
Furthermore, *** Finance, the finance company that she elected to use to
fund this purchase has very strict guidelinesThey verify the purchase in great
detail, making sure the customer is satisfied, and fully aware of the policies and
proceduresThey do all of this before they will fund our company with the purchase
amountMs*** made this verification process very difficult for *** Finance,
because she did not answer her phone to complete the transaction until January 9,
On January 9, she decided she was not ready to verify her purchase, and did not make our company aware, but instead sent an e-mail directly to the
manufacturer of the productsWe received a copy of this e-mail, which looks very similar to this very complaint, and the owner contacted Ms*** immediately.
On January 9, at 10:AM our manufacturer (FVS) received an email
from *** *** in regards to her productThe email was immediately
forwarded to us, as we have attached a copy of the emailAdditionally, Aqua
Finance contacted us directly to inform us of Ms***'s issuesIt was at this
point that the owner of the company contacted Ms*** directly.
During this conversation, Ms*** did not mention her promotional gifts
onceShe simply questioned whether or not the machine was working properly.
When the original purchase was made, it was made clear that Ms*** has a
wood burning stove in her homeIt is known that these units cause a great deal of
in-home pollutionThe owner suggested she remove the filter that had been
running inside her new air cleaner for days at the time, and examine itHe
predicted it would be quite dirty, already, and she agreed that it wasTherefore, it was agreed between the two of them that the unit was indeed working properly and she was at that point a satisfied customer.
She still took five extra days to verify her purchase with *** Finance, and it
was finally completed on January 14, 2014, at 8:pmThis is a process that is
recorded by *** FinanceFurthermore, as I mentioned previously, *** Finance
does not fund our company until this process is completeIf the process does not
get completed to their satisfaction, they will not fund our company at allThis
means that Ms*** technically could have changed her mind at any point up
until the moment she verified her purchase with *** FinanceShe had days to
cancel this transaction, had she not been satisfiedThat is, by far, one the longest
cancellation periods I have ever seen.
It is completely unfair to our company to post a complaint stating that a
customer, "doesn't have extra cash lying around to buy such whimsical and
impulsive products." She was well aware of the price from day one, and if she felt it
was too high, she could have simply said, "No," or changed her mind in the days
following the original saleI do not feel that this justifies a complaint against our
companyShe made a conscious decision to purchase our product.
It seems to me that Ms***'s overall goal is to slander our company
with libelous statementsThe owner of the company has tried to contact Ms.
*** multiple times regarding this complaintHe did get through to her the first
time, where she immediately disconnected the phone call after learning who was
callingAll subsequent attempts to reach her have been unsuccessfulWe are an
ethical, reputable company and we take pride in our customer service, as well as our
productsWe want to take care of Ms***'s issues and turn her into a satisfied customer once againHowever, it seems that she is unwilling to cooperate and let us do thisThe Revdex.com is supposed to be a neutral third party in order to mediateWhen Ms*** is actually ready to talk to our company, and let us try to make her
happy, we will be hereTreasure Valley Air is here to provide the best quality
service possibleWe are more than happy to handle any issues that she may have with her product past, present, and future.
I have included copies of all relevant paperwork, and the voice message Ms.
*** left on our office line stating she does not want to speak with usPlease remove this complaint from our company's page, as it is unfair and untruePlease contact me with further questions.
Sincerely,
*** ***
Treasure Valley Air, LLC

This letter is in response to the complaint our company received from *** *** *** purchased from our company on December 21, 2013. *** *** has never attempted to cancel this transaction with our company. Our cancellation policy is stated on the paperwork that
she knowingly signed on December 21, It states, "You may CANCEL this transaction, without any penalty or obligation, within THREE BUSINESS DAYS from the above date." It goes on to state, "To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice or any other written notice, or send a telegram." This is actually a Federal Law that protects the business owner, as well as the consumerThis means that Ms*** had until December 26, to legally cancel this transactionShe did not do so
Furthermore, *** Finance, the finance company that she elected to use to fund this purchase has very strict guidelinesThey verify the purchase in great detail, making sure the customer is satisfied, and fully aware of the policies and proceduresThey do all of this before they will fund our company with the purchase amountMs*** made this verification process very difficult for *** Finance, because she did not answer her phone to complete the transaction until January 9, On January 9, she decided she was not ready to verify her purchase, and did not make our company aware, but instead sent an e-mail directly to the manufacturer of the productsWe received a copy of this e-mail, which looks very similar to this very complaint, and the owner contacted Ms*** immediately. She states in her complaint that she has not received a responseThis is completely untrueObviously, our company either needed to get funded for the purchase, or get the equipment back from Ms***.
During this conversation, Ms*** did not mention her promotional gifts onceShe simply questioned whether or not the machine was working properly. When the original purchase was made, it was made clear that Ms*** has a wood burning stove in her homeIt is known that these units cause a great deal of in-home pollutionThe owner suggested she remove the filter that had been running inside her new air cleaner for days at the time, and examine itHe predicted it would be quite dirty, already, and she agreed that it wasTherefore, it was agreed between the two of them that the unit was indeed working properly and she was at that point a satisfied customer.
She still took five extra days to verify her purchase with *** Finance, and it was finally completed on January 14, 2014, at 8:pmThis is a process that is recorded by *** FinanceFurthermore, as I mentioned previously, *** Finance does not fund our company until this process is completeIf the process does not get completed to their satisfaction, they will not fund our company at allThis means that Ms*** technically could have changed her mind at any point up until the moment she verified her purchase with *** FinanceShe had days to cancel this transaction, had she not been satisfiedThat is, by far, one the longest cancellation periods I have ever seen.
It is completely unfair to our company to post; a complaint stating that a customer, "doesn't have extra cash lying around to by such whimsical and impulsive products." She was well aware of the price from day one, and if she felt it was too high, she could have simply said, "No," or changed her mind in the days following the original saleI do not feel that this justifies a complaint against our companyShe made a conscious decision to purchase our product. It seems to me that Ms***'s overall goal is to slander our company with libelous statementsThe owner of the company, has tried to contact Ms. *** multiple times regarding this complaintHe did get through to her the first time, where she immediately disconnected the phone call after learning who was callingAll subsequent attempts to reach her have been unsuccessfulWe are an ethical, reputable company and we take pride in our customer service, as well as our productsWe want to take care of Ms***'s issues and turn her into a satisfied customer once againHowever, it seems that she is unwilling to cooperate and let us do thisThe Revdex.com is supposed to be a neutral third party in order to mediateWhen Ms*** is actually ready to talk to our company, and let us try to make her happy, we will be here.
I have included copies of all relevant paperwork, and the voice message Ms. *** left on our office line stating she does not want to speak with usPlease remove this complaint from our company's page, as it is unfair and untruePlease contact me with further questions.
Sincerely,
*** ***
Treasure Valley Air, LLC

I have been out of town and unable to respond to the Revdex.com and Treasure Valley Air LLCIn response to Treasure Valley Air LLC/*** ***: Yes, I may have had until December 26, to cancel the transaction, but tell me how this is going to happen at this time of year? Businesses are closed during the holidays!*** Finance did contact meI explained I was not happy with the product (FiltroPur air purifier) as it is too noisy and too expensiveOf course I made their verification process difficult - I wanted out of the contract! I would have been (and still will ) happy to send the product back to the company with a full refundThe salesman left the product at our home and took the packing materials with him! I assume this is a tactic to get the customer to keep the unit.The promotional gifts are still non-existentThe original contact person talked my spouse into sitting through the demonstration with the promise of a gas card, etc, but we still have not received a thing.It took so long to verify the purchase with *** Finance because we wanted OUT of the deal and had no idea how to get outHad I known I could have gotten out, I would have! My goal is far from "slandering" the company with "libelous statements"The owner trying to contact me is fringing on harassment as the time I did speak to him on the phone (when he suggested I take a look at the filter), he was quite abrasive, demanding, and quite frankly, rude and sarcasticI realize he did attempt to call me again, but I was on the road for my job and was not in cell phone service (Wyoming is sparsely populated with cell phone service areas)We had a bad connection at that first call, and then I saw he attempted to call around more times, but again, I did not have coverage.I do not wish to speak to anyone with the company; I really only wish for packing material to send the unit back along with a full refund to include shippingI also found several complaints about this product on-line, including ripoffreport.c
100% refund with cost of shipping the unit back to Treasure Valley Air refundedNote that ripoffreport.com lists a direct complaint about Treasure Valley Air and Filtropur, going into great detail to support some of the items I have covered

Complaint: [redacted]
I am rejecting this response because: We would really just like a full refund for this unit... I will be happy to ship it back.
Regards,
[redacted]

[redacted]To whom it may concern, We have spoken to the customer and sent an associate to the customer’s house to check on the condition of the equipment. The...

equipment checked out as working perfectly. After checking the equipment the customer seemed satisfied with the results.  Attached is a copy of our cancellation policy. The customer is outside of their cancellation period according to the signed contract.

Complaint: [redacted]
I am rejecting this response because: THE RESPONSE FROM THE COMPANY SAID "THE CUSTOMER SEEMED SATISFIED WITH THE RESULTS"  THAT'S A LIE...  WE ARE NOT SATISFIED!  THE VACUUM CLEANER DOES NOT DO THE JOB THEY SAID IT WOULD!   AND THE AIR FILTER PUT OUT A FOWL ODOR  We are NOT satisfied with the product (Vacuum Cleaner) and two (2) Air Cleaners.  The products are NOT a quality product and we cannot  and will not use them.  
Regards,
Frank Pacheco

This is to notify Revdex.com that my complaint against EAT  LLC has been tentatively resolved as of  April 2,2014.
 
[redacted]

See attached.