TVC Marketing Associates, Inc.

TVC contacted the bank, who confirmed they did not accept the initial refund TVC mailed a check on March 31st, 2017, which has not been cashed. We’re putting a stop payment on this initial check and sending another check for the full amount to the member’s new addressWe are mailing this by priority mail with signature required

A welcome package describing TVC’s membership terms and conditions was shipped to the member’s address within two weeks of purchase. This packet included a Membership Agreement with instructions on how to cancel the membership. Since June 2015, TVC has paid third-party vendors for the benefits...

provided by this membership, although they were not utilized. However, TVC’s priority is customer satisfaction, and we will fulfill the desired settlement request.    TVC will refund dues paid, excluding the first and last month’s dues, as suggested in the desired settlement. This would total $1,123.55. However, since TVC has already refunded the member $97.70, we will now refund the remaining balance of $928.15.

Complaint: [redacted]
I am rejecting this response because: we received ch # [redacted] 2 weeks ago and deposit it and today 4/24/24017 received ch #[redacted] to replace the other check we will deposit today and let better business know if cashed.
Sincerely,
[redacted]