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TVG - Owned by Betfair, Ltd

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TVG - Owned by Betfair, Ltd Reviews (10)

Complaint: [redacted] I am rejecting this response because: [redacted] ' debt was discharged under bankruptcy protectiona fax of the discharge letter was sent over to the business and I received a phone call confirming receipt of this faxnot only is it illegal to attempt to recover a debt after a bankruptcy, but it is also harassment to continue with the said debt recovery after notice of bankruptcy discharge has been providedthe company has been served notice thru email, fax, and phone and the account under [redacted] 's name is still frozenaccording to the bankruptcy attorney, this is harassment and legal action will commence if necessarySincerely, [redacted] s [redacted]

Mr*** We have responded to your concerns through the Oregon Department of Justice Civil Service division I've attached the latest correspondenceWe received your latest responses through [redacted] at the Oregon Department of Justice Civil Service division, whom I have copied on this e-mail After reviewing your multiple e-mails and faxes submitted directly to the Department of Justice between your receipt of our initial response and now, I will attempt to respond to each of your concerns which have not been addressed previously.In your e-mail to Miss [redacted] on July 25th, you mentioned that you were missing a copy of the “Daily Deposit Report” for the time period in question, however, that is not the case This report was sent to you both by e-mail as well as a physical copy, I have also attached it again here ( [redacted] Card Dep History) You also reference in this e-mail needing a copy of the “Wagering Fee” charged for each bet made for the period in question; TVG does not charge customer any fees for the wagers that they place There is a $per deposit fee that is charged for customers that make card deposits, this can be seen in the aforementioned Card Deposit History Report ( [redacted] Card Dep History).In regards to the fax you submitted to Miss [redacted] dated July 25th, 2017, you included a copy of your wagering history and made references to two tracks which you claim that you did not wager on, VER and GRV Your description of these tracks were that they were grey hound tracks, which is incorrect, TVG did not offer wagering on greyhound tracks in The wagers you placed on VER and GRV were indeed placed by you as you are the only person with access to your unique account ID number and PIN/password combination Additionally, these are indeed horse tracks which TVG offers wagering on, Vernon Downs (VER - https://www.vernondowns.com/racing/) and Grand River (GRV - http://grandriverraceway.com/).In your e-mail to Miss [redacted] on August 11th at 9:PM, you reference a policy surrounding refunds of wagering fees As mentioned earlier, TVG does not charge customers fees to place wagers However, TVG will refund the deposit fees for customers who wager greater than $6,in that month In the month of June, you wagered over $11,000, so you were eligible for a refund of all card deposit fees you paid during the month of June In June, you made card deposits and paid a total of $in card fees, which were refunded to your account in the month of July.In summary, as I mentioned in my earlier e-mail, in regards to your TVG account being disabled at this time, this is related to chargebacks we received from you and your bank relating to the card transactions which took place between 09/03/and 09/24/using a Visa card ending in xfor a total of $ We have received representment credits totaling $for these chargebacks, however, our bank also charges us fees which must be paid before your account is enabled We would be happy to discuss these fees and the best course of action to get your account enabled moving forward.Please consider this our final response to this matter.Thank you,

Mr [redacted] is referring to financial transactions using ACH products TVG's policy is to allow customers to make a deposit into their wagering account with an ACH from their checking account and have those funds available for wagering immediately While we offer immediate availability for wagering, we do require a business day hold on those deposited funds for withdrawal.ACH deposits are un-verified funds They are exactly like a paper check in that respect When you take a check or an ACH from someone you are not guaranteed that the check won't bounce But, after you deposit the check and wait for a few days, you are confident the check was good.TVG can not be sure that an ACH will not be returned for insufficient funds for business days That is why we implemented that policy TVG is willing to take the risk to allow the customer to wager, but aren't willing to double the risk by then processing a withdrawal before the check has been fully processed through the banking system.This policy is outlined in our customer FAQs and has been in place for a number of years.?

Complaint: ***I am rejecting this response because:Sincerely,*** *** I believe that when your balance shows X amount of dollars the customer should have the option on how its used and that day wait on a bank transfer not a check which I would understand what I can't understand is why do these people get to choose how they would lose either wagering or withdrawal if someone was doing anything illegal

TVG has numerous tracks running everyday and is not able to broadcast all of them all the time. Arlington Park was never scheduled to be broadcast on 6/5/16. While we understand that every customer has their favorite track and wants that to be shown no matter what, that just isn't
possible
There will be no further update on this issue

Since the original writing of the response and the customers rejection, the customer has received and cashed a check for $154.17. This is the total amount that was in the customers account. As a follow up step, our company has terminated this customers account and will no longer do business with this family. Due to our sending the check and the customer cashing the check, we consider this issue closed

Complaint: [redacted]I am rejecting this response because: [redacted]' debt was discharged under bankruptcy protection.. a fax of the discharge letter was sent over to the business and I received a phone call confirming receipt of this fax.. not only is it illegal to attempt to recover a debt after a bankruptcy, but it is also harassment to continue with the said debt recovery after notice of bankruptcy discharge has been provided.. the company has been served notice thru email, fax, and phone and the account under [redacted]'s name is still frozen.. according to the bankruptcy attorney, this is harassment and legal action will commence if necessarySincerely,[redacted]

Mr. [redacted] is referring to financial transactions using ACH products.  TVG's policy is to allow customers to make a deposit into their wagering account with an ACH from their checking account and have those funds available for wagering immediately.  While we offer immediate availability...

for wagering, we do require a 5 business day hold on those deposited funds for withdrawal.ACH deposits are un-verified funds.  They are exactly like a paper check in that respect.  When you take a check or an ACH from someone you are not guaranteed that the check won't bounce.  But, after you deposit the check and wait for a few days, you are confident the check was good.TVG can not be sure that an ACH will not be returned for insufficient funds for 5 business days.  That is why we implemented that policy.  TVG is willing to take the risk to allow the customer to wager, but aren't willing to double the risk by then processing a withdrawal before the check has been fully processed through the banking system.This policy is outlined in our customer FAQs and has been in place for a number of years.?

Mr. [redacted] We have responded to your concerns through the Oregon Department of Justice Civil Service division.  I've attached the latest correspondence. We received your latest
responses through [redacted] at the Oregon Department of Justice Civil
Service division, whom I have...

copied on this e-mail.  After reviewing your
multiple e-mails and faxes submitted directly to the Department of Justice
between your receipt of our initial response and now, I will attempt to respond
to each of your concerns which have not been addressed previously.In your e-mail to Miss [redacted] on
July 25th, you mentioned that you were missing a copy of the “Daily
Deposit Report” for the time period in question, however, that is not the
case.  This report was sent to you both by e-mail as well as a physical
copy, I have also attached it again here ([redacted] Card Dep
History).  You also reference in this e-mail needing a copy of the
“Wagering Fee” charged for each bet made for the period in question; TVG does
not charge customer any fees for the wagers that they place.  There is a
$5.00 per deposit fee that is charged for customers that make card deposits,
this can be seen in the aforementioned Card Deposit History Report ([redacted]
[redacted] Card Dep History).In regards to the fax you
submitted to Miss [redacted] dated July 25th, 2017, you included a copy
of your wagering history and made references to two tracks which you claim that
you did not wager on, VER and GRV.  Your description of these tracks were
that they were grey hound tracks, which is incorrect, TVG did not offer wagering
on greyhound tracks in 2016.  The wagers you placed on VER and GRV were
indeed placed by you as you are the only person with access to your unique
account ID number and PIN/password combination.  Additionally, these are
indeed horse tracks which TVG offers wagering on, Vernon Downs (VER - https://www.vernondowns.com/racing/)  and Grand River (GRV - http://grandriverraceway.com/).In your e-mail to Miss [redacted] on
August 11th at 9:52 PM, you reference a policy surrounding refunds
of wagering fees.  As mentioned earlier, TVG does not charge customers
fees to place wagers.  However, TVG will refund the deposit fees for
customers who wager greater than $6,000.00 in that month.  In the month of
June, you wagered over $11,000, so you were eligible for a refund of all card
deposit fees you paid during the month of June.  In June, you made 70 card
deposits and paid a total of $350 in card fees, which were refunded to your account
in the month of July.In summary, as I mentioned in my
earlier e-mail, in regards to your TVG account being disabled at this time,
this is related to chargebacks we received from you and your bank relating to
the 6 card transactions which took place between 09/03/16 and 09/24/2016 using
a Visa card ending in x1569 for a total of $235.  We have received
representment credits totaling $235 for these chargebacks, however, our bank
also charges us fees which must be paid before your account is enabled. 
We would be happy to discuss these fees and the best course of action to get
your account enabled moving forward.Please consider this our final
response to this matter.Thank you,

The wagering account created in Ms. [redacted] name was established using the same telephone number as [redacted].  [redacted] has a returned deposit item that has not been resolved.  Due to both accounts being linked by telephone number, the new account was disabled and will remain...

so until [redacted] clears up the debt with 4NJBets.  Also, until that is resolved the funds in the new account will be frozen.

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Address: 19545 NW Von Neumann Dr Ste 210, Beaverton, Oregon, United States, 97006-8128

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