TVR Communications

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In June my wife was hospitalized for four days, 2 days in the emergency room until they got her a bed two days later. She ordered the TV the first day and paid with her debit. I paid on my Visa, for the next day. I received my statement, and it shows $44.00 for TV/phone from TVR. Their charging me an extra $22.00 they say it was four days of service. My wife was there only 2 days, so how are they charging $ 22.00 more. I called them up and explained the situation, they still say I owe them for 4 days. Their are not nice people to deal with, they told me to call the hospital and get the dates that my wife was there. I'm calling my credit card company to dispute the extercharge of $22.00. Also I'm filling a complaint with the F.C.
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I am a case manager for Nassau County and one of my clients is currently in NS LIJ of Manhasset On November ***, 2016, I called TVR Communications in order to pay for TV services for my client to have while in the hospital Prior to paying for the transaction and after speaking with representatives and a supervisor, I asked whether or not a receipt could be emailed or faxed to my organization as proof of payment I stated numerous times throughout the conversation I needed a receipt and if one could not be provided, I would not be able to complete the transaction I was assured a receipt containing my client's name, the date and amount of the transaction would be sent immediately after completing the transaction After the transactions completion, I was sent a spreadsheet which included transactions beginning in through November ***, The spreadsheet was a bit confusing, as the transactions on the spreadsheet dated November ***, did not equal the total amount charged I reached out to the supervisor, Danita, and was informed of the receipt being sufficient I immediately responded asking for a receipt which included the information from the transaction done on that day ONLY, to be sent; I also suggested an email be sent simply stating a payment in the amount of $was processed for my client on November ***, 2016, in order for him to obtain TV services - my email was ignored On November ***, another email was sent to the supervisor asking the email or another receipt be sent, explaining the spreadsheet originally sent would not suffice for the County I was ignored again I called the supervisor via the phone number at the bottom of the email sent to me, and she (Danita, who wasn't the friendliest or the most professional) said there was nothing she could do I reminded her of the conversation she had with me, as well as the conversation had with the representative I spoke with before her (Clarice, who was very courteous and professional), and she continued to say there was nothing that could be done I advised Danita I was misinformed and asked if there was anything else that could be done Danita advised me to call a billing manager for assistance I called and spoke with Jeffrey, who then emailed a confirmation of the transaction The moral of this is: I was misinformed and received unprofessional service from a supervisor of this company I explained the importance of a receipt, as it was my company's credit card paying for the service After the funds were retrieved, I didn't received what was promised and was ignored until I spoke with someone else within the company, to which he also spoke very abruptly and sent an email with poor verbiage before rushing me off the phone Be very cautious with this company, as they will take your money and may not give you what was promised I, nor my company, will never use this service again

I was charged for TV service I did not use and explicitly said I did not wantI discussed this with the TVR associate already, but am still receiving bills saying that I owe money
On 10/* at 10pm I activated the TV service in my room for day onlyI was charged $for this on 10/*I specifically told the representative I didn't want the TV service for any other dayWhen leaving the hospital on 10/* someone from TVR called the room and said I owed $for TV service on 10/*I explained that I didn't use the TV on 10/* and told the person setting the TV up that I only wanted day of serviceShe acknowledged this and said I no longer owed the moneyNow two weeks later I received a bill for $($charge for the TV plus $for a processing fee)The bill doesn't let you dispute the charge online and I called the company to try and dispute the charge, but I waited on hold for over minutes before hanging up
This company is charging me for something I didn't want or u

On May **, my grandmother was admitted to ** ***'s hospitalShe wanted to order TV service and I called in with my credit card info and put the card on fileGrandma had a hard time hearing and seeing the TV, so I canceled the next dayTVR tried billing me $I called and let them know that we we no longer interested in the serviceThey sent me a bill and I called to let them know this was incorrectThe manager said he was willing to help me, but asked me to call my credit card company and tell them not to dispute the chargeMy credit card company told me that sometimes vendors trick their patrons and that if the manager was going to give me credit, it would be removed from my accountSo I agreed with my CC company to leave the disputeThen the manager told me he tried crediting me, but he accused me of getting credited twice, this isn't the case and I showed him that the only charge that was on there was a reversal of the $My grandmother passed away a few week

I am a case manager for Nassau County and one of my clients is currently in NS LIJ of Manhasset On November ***, 2016, I called TVR Communications in order to pay for TV services for my client to have while in the hospital Prior to paying for the transaction and after speaking with representatives and a supervisor, I asked whether or not a receipt could be emailed or faxed to my organization as proof of payment I stated numerous times throughout the conversation I needed a receipt and if one could not be provided, I would not be able to complete the transaction I was assured a receipt containing my client's name, the date and amount of the transaction would be sent immediately after completing the transaction After the transactions completion, I was sent a spreadsheet which included transactions beginning in through November ***, The spreadsheet was a bit confusing, as the transactions on the spreadsheet dated November ***, did not equal the total amount charged I reached out to the supervisor, Danita, and was informed of the receipt being sufficient I immediately responded asking for a receipt which included the information from the transaction done on that day ONLY, to be sent; I also suggested an email be sent simply stating a payment in the amount of $was processed for my client on November ***, 2016, in order for him to obtain TV services - my email was ignored On November ***, another email was sent to the supervisor asking the email or another receipt be sent, explaining the spreadsheet originally sent would not suffice for the County I was ignored again I called the supervisor via the phone number at the bottom of the email sent to me, and she (Danita, who wasn't the friendliest or the most professional) said there was nothing she could do I reminded her of the conversation she had with me, as well as the conversation had with the representative I spoke with before her (Clarice, who was very courteous and professional), and she continued to say there was nothing that could be done I advised Danita I was misinformed and asked if there was anything else that could be done Danita advised me to call a billing manager for assistance I called and spoke with Jeffrey, who then emailed a confirmation of the transaction
The moral of this is: I was misinformed and received unprofessional service from a supervisor of this company I explained the importance of a receipt, as it was my company's credit card paying for the service After the funds were retrieved, I didn't received what was promised and was ignored until I spoke with someone else within the company, to which he also spoke very abruptly and sent an email with poor verbiage before rushing me off the phone Be very cautious with this company, as they will take your money and may not give you what was promised I, nor my company, will never use this service again

The TV screen where they put the info regarding the tv/phone it says to call to activate TV and/or phoneWhen you call to activate you can't activate just the TV they force ppl to take the phone, total being $a dayYou can refuse the phone but they will still charge you $a day instead of the $a day it says it will cost you for the TVI called the supervisor and they told me they cannot separate itIt's bad enough they take advantage of sick people by charging them for either one but most people no longer need the phone because they have cell phones so this is how they force people to take the phoneThis is a disgusting practice and it is unacceptable since that is also advertisingIt does not say anywhere that you need to take both it says and/or

The TV screen where they put the info regarding the tv/phone it says to call to activate TV and/or phoneWhen you call to activate you can't activate just the TV they force ppl to take the phone, total being $a dayYou can refuse the phone but they will still charge you $a day instead of the $a day it says it will cost you for the TVI called the supervisor and they told me they cannot separate itIt's bad enough they take advantage of sick people by charging them for either one but most people no longer need the phone because they have cell phones so this is how they force people to take the phoneThis is a disgusting practice and it is unacceptable since that is also advertisingIt does not say anywhere that you need to take both it says and/or

I am a case manager for Nassau County and one of my clients is currently in NS LIJ of Manhasset On November ***, 2016, I called TVR Communications in order to pay for TV services for my client to have while in the hospital Prior to paying for the transaction and after speaking with representatives and a supervisor, I asked whether or not a receipt could be emailed or faxed to my organization as proof of payment I stated numerous times throughout the conversation I needed a receipt and if one could not be provided, I would not be able to complete the transaction I was assured a receipt containing my client's name, the date and amount of the transaction would be sent immediately after completing the transaction After the transactions completion, I was sent a spreadsheet which included transactions beginning in through November ***, The spreadsheet was a bit confusing, as the transactions on the spreadsheet dated November ***, did not equal the total amount charged I reached out to the supervisor, Danita, and was informed of the receipt being sufficient I immediately responded asking for a receipt which included the information from the transaction done on that day ONLY, to be sent; I also suggested an email be sent simply stating a payment in the amount of $was processed for my client on November ***, 2016, in order for him to obtain TV services - my email was ignored On November ***, another email was sent to the supervisor asking the email or another receipt be sent, explaining the spreadsheet originally sent would not suffice for the County I was ignored again I called the supervisor via the phone number at the bottom of the email sent to me, and she (Danita, who wasn't the friendliest or the most professional) said there was nothing she could do I reminded her of the conversation she had with me, as well as the conversation had with the representative I spoke with before her (Clarice, who was very courteous and professional), and she continued to say there was nothing that could be done I advised Danita I was misinformed and asked if there was anything else that could be done Danita advised me to call a billing manager for assistance I called and spoke with Jeffrey, who then emailed a confirmation of the transaction
The moral of this is: I was misinformed and received unprofessional service from a supervisor of this company I explained the importance of a receipt, as it was my company's credit card paying for the service After the funds were retrieved, I didn't received what was promised and was ignored until I spoke with someone else within the company, to which he also spoke very abruptly and sent an email with poor verbiage before rushing me off the phone Be very cautious with this company, as they will take your money and may not give you what was promised I, nor my company, will never use this service again

On May **, my grandmother was admitted to ** ***'s hospitalShe wanted to order TV service and I called in with my credit card info and put the card on fileGrandma had a hard time hearing and seeing the TV, so I canceled the next dayTVR tried billing me $I called and let them know that we we no longer interested in the serviceThey sent me a bill and I called to let them know this was incorrectThe manager said he was willing to help me, but asked me to call my credit card company and tell them not to dispute the chargeMy credit card company told me that sometimes vendors trick their patrons and that if the manager was going to give me credit, it would be removed from my accountSo I agreed with my CC company to leave the disputeThen the manager told me he tried crediting me, but he accused me of getting credited twice, this isn't the case and I showed him that the only charge that was on there was a reversal of the $My grandmother passed away a few week

I was charged for TV service I did not use and explicitly said I did not wantI discussed this with the TVR associate already, but am still receiving bills saying that I owe money
On 10/* at 10pm I activated the TV service in my room for day onlyI was charged $for this on 10/*I specifically told the representative I didn't want the TV service for any other dayWhen leaving the hospital on 10/* someone from TVR called the room and said I owed $for TV service on 10/*I explained that I didn't use the TV on 10/* and told the person setting the TV up that I only wanted day of serviceShe acknowledged this and said I no longer owed the moneyNow two weeks later I received a bill for $($charge for the TV plus $for a processing fee)The bill doesn't let you dispute the charge online and I called the company to try and dispute the charge, but I waited on hold for over minutes before hanging up
This company is charging me for something I didn't want or u

I am a case manager for Nassau County and one of my clients is currently in NS LIJ of Manhasset. On November [redacted], 2016, I called TVR Communications in order to pay for TV services for my client to have while in the hospital. Prior to paying for the transaction and after speaking with 3 representatives and a supervisor, I asked whether or not a receipt could be emailed or faxed to my organization as proof of payment. I stated numerous times throughout the conversation I needed a receipt and if one could not be provided, I would not be able to complete the transaction. I was assured a receipt containing my client's name, the date and amount of the transaction would be sent immediately after completing the transaction. After the transactions completion, I was sent a spreadsheet which included transactions beginning in 2013 through November [redacted], 2017. The spreadsheet was a bit confusing, as the transactions on the spreadsheet dated November [redacted], 2016 did not equal the total amount charged. I reached out to the supervisor, Danita, and was informed of the receipt being sufficient. I immediately responded asking for a receipt which included the information from the transaction done on that day ONLY, to be sent; I also suggested an email be sent simply stating a payment in the amount of $105 was processed for my client on November [redacted], 2016, in order for him to obtain TV services - my email was ignored. On November [redacted], 2016 another email was sent to the supervisor asking the email or another receipt be sent, explaining the spreadsheet originally sent would not suffice for the County. I was ignored again. I called the supervisor via the phone number at the bottom of the email sent to me, and she (Danita, who wasn't the friendliest or the most professional) said there was nothing she could do. I reminded her of the conversation she had with me, as well as the conversation had with the representative I spoke with before her (Clarice, who was very courteous and professional), and she continued to say there was nothing that could be done. I advised Danita I was misinformed and asked if there was anything else that could be done. Danita advised me to call a billing manager for assistance. I called and spoke with Jeffrey, who then emailed a confirmation of the transaction.
The moral of this is: I was misinformed and received unprofessional service from a supervisor of this company. I explained the importance of a receipt, as it was my company's credit card paying for the service. After the funds were retrieved, I didn't received what was promised and was ignored until I spoke with someone else within the company, to which he also spoke very abruptly and sent an email with poor verbiage before rushing me off the phone. Be very cautious with this company, as they will take your money and may not give you what was promised. I, nor my company, will never use this service again.

Review: This company has a exclusive contract for patient phone service at maimonides hospital They deny me service claiming I owe them money. I don't owe them anything and never requested services from them in the pastDesired Settlement: They have to clear my account and provide phone service when requested

Consumer

Response:

At this time, I have not been contacted by TVR Communications regarding complaint ID [redacted].

Sincerely,