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TVS Brothers Reviews (4)

Dear [redacted],I am very sorry about the miscommunication regarding the diagnostic fee of $75. I do want to reassure you that you were not deliberately lied to, but rather a misunderstanding took place. To reiterate, our policy is that one time trip/diagnostic fee is charged for all in home visits. I...

understand that you believe that we told you the fee will be waived if the estimate is approved and repair is done. After much consideration I decided to reimburse you the full $75 fee for the inconvenience and distress the miscommunication might have caused you. I would highly appreciate if you could withdraw your complaint from Revdex.com. Sincerely, [redacted]

Dear [redacted],I am very sorry about the miscommunication regarding the diagnostic fee of $75. I do want to reassure you that you were not deliberately lied to, but rather a misunderstanding took place. To reiterate, our policy is that one time trip/diagnostic fee is charged for all in home...

visits. I understand that you believe that we told you the fee will be waived if the estimate is approved and repair is done. After much consideration I decided to reimburse you the full $75 fee for the inconvenience and distress the miscommunication might have caused you. I would highly appreciate if you could withdraw your complaint from Revdex.com. Sincerely, [redacted]

Review: When I spoke to this company, they stated they would charge a $75 trip charge to check the issue with the TV. I was told that this fee would be applied to the bill if I had them repari the TV. My invoice shows $50 for service, $145 for the part and $12.37 tax however, he totaled it as $286.37. When I spole to [redacted], he stated this was the trip charge because he had to drive to my house. I explained that he had told me this would be applied to my bill if I used him to repair the set. He admitted he said that but said he said he would have waived the fee would have been waived if I brought the TV to him- which was never discussed!!! I tried to explain the difference between applied to the bill and in addtion to the bill but he would not listen. I sent him an email and requested he not contact me again unless he was refunding the $75 that was mis-charged. The entire repair took 10 minutes!! He did not need to even look at the TV - he just said it was the lamp and 10 minutes later, the TV worked. I am glad to pay the $50 service fee but as he stated, the 75 should have been applied and therefore the total should have been $211.37 (the bill reflects this amount, his total is wrong - the bill does not indicate a trip charge, just the lamp part, tax and service call totaling $211.37 - he, however, added it as $286.37 and when called about it, refused to refund the amount because he said he had to drive to the house).Desired Settlement: Refund of the over charged amount of $75 - as I said, the TV works fine and I am happy to pay the $211.37 - please refund the over charge.

Business

Response:

Dear [redacted],I am very sorry about the miscommunication regarding the diagnostic fee of $75. I do want to reassure you that you were not deliberately lied to, but rather a misunderstanding took place. To reiterate, our policy is that one time trip/diagnostic fee is charged for all in home visits. I understand that you believe that we told you the fee will be waived if the estimate is approved and repair is done. After much consideration I decided to reimburse you the full $75 fee for the inconvenience and distress the miscommunication might have caused you. I would highly appreciate if you could withdraw your complaint from Revdex.com. Sincerely, [redacted]

Using TV Brothers was a very good choice on my part. They are honest and stand behind their commitments. Would not use any one else to service my high end sharp products. Thanks for a positive experience. You guys are amazing. If you have TV problems this is the company to call for service.

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Description: Television & Radio - Service & Repair, Home Electronics

Address: 19401 N Cave Creek Rd Ste 22, Phoenix, Arizona, United States, 85024-1825

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www.tvsbrothers.com

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Shady, yet now dead: once upon a time this website was reported to be associated with TVS Brothers, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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